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PTI problem!
We have had PTI gate software at our two locations for
years. We continually have tenants
calling because the gate does not work. We do not have staff on site, so it requires someone go to the facility
and manually power down and reboot the PTI board. We have been told it might be lightning in the area but that is not the…
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Cannot Access Anything! StorLogix Security Level Permissions Do Not Allow..
We had some issues with Storelogix not connecting to the logix server and ended up doing a reinstall. Now, attempting to do anything results in the error message: Security Level Permissions Your current security level permissions do not allow you to access this information. Please contact your system administrator. There…
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Sentinel gate system issue with satellite lots
My apologies first off for posting in this forum but it will not let me post in the sentinel forum. Does anyone here run winsen sentinel gate software across remote properties via one main office and have success with it? We have 4 locations all ran by 1 office up and down the main street here and the software will not…
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Gate issues!!! So many gate issues....
My gate was not letting people out past 11:00 pm when the access hours cut off. We realized that the gate was not set up for 24 hour exit and fixed that issue. we also exchanged the keypads so that the exit keypad is now the entry keypad. Well......the gate was not letting people in this morning!!! Not opening with manager…
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Looking to replace my Spiderdoor....any ideas or suggestions?
Hi everyone! I installed Spiderdoor a while back, but it's just not for me...not looking to bash them in any way, so please don't ask. However, I'm wondering what other people are doing or suggest for gate software/controller. I basically just need a new keypad and software for it. We used to have Digigate, and now I'm…
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Transition Plan
We are about to change our Sentinel keypads over to PTI with Storlogix and I am trying to figure out the best way to transition my tenants. Has anyone else done this? Everyone's current gate codes will change and we will have the app they can download. I am already designing the new gate code cards to give new people but…
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Setting someone to office hours.
Hello. We are using the old Digigate PTI system at my facility, along with Sitelink. I am attempting to set a customer to office hours only, and it is not working with the account I am using to test it. I can not figure out why. So, I have added an office hours "time zone" to digigate with the perimeters that I need. I…
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Gate Controller
Anyone using the INSOMNIAC CIA gate controller? How do you like it Pro's/Con's? Or what cloud base controller are you using? Thanks
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Gate Access - ZKTeco
We use 2 ZKTeco stand alone units that were installed prior to using Sitelink. Does anyone use this with sitelink? Or know how to set up? Thanks Jeff Fernandes The Big Box Self Storage
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Poor Startup Experience
Be very careful that you get specific timeframes in any purchase you make with this company. Not every pre-purchase commitment was accurate and it took 4 months to get my site graphics package which did not work as originally discussed. I would have expected more from an "industry leader". It seems to be that larger…
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Gate software/system
I had a power surge, messing up current gate system. I am looking for a replacement system for Digigate, hoping for nicer customer support, and ease of part ordering etc. Any recommendations? I use SiteLink of course for software. Thank you and Happy New Year!
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Sitelink software vs gate software
In setting up a new computer we somehow lost the ability to automatically delete a gate code on move out. Sitelink says its a problems with the gate software, gate software says its a problem with Sitelink. Any suggestions on how to get this fixed? Thanks very much for any help.
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24 Hour Access
My general/"business" hours for customer access are 0600-2200 7 days a week. One of my assistant managers moved someone in on my off day a couple months ago, and had attempted to set him up for the 24 hour access optoin in Sitelink, as he is a police officer. I also have another customer that recently wanted temporary 24…
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On site indicator on site map?
I remember having this option with Sentinel Systems. Any chance of getting it with PTI DigiGate?