Absolutely Disgusted with new Sitelink Employees.-TERRIBLE CUSTOMER SERVICE
I'd like to know if I'm the only one. I have to rant here.
I've been using Sitelink for years for 5 properties! Ever since the merge with Sparefoot the great customer service has completely vanished.
The new employees know absolutely nothing about Sitelink, when I call for THEIR help them I feel like they're actually getting a training session from me without ever answering my questions. It is becoming ridiculous.
I was actually just HUNG UP ON by a Sitelink customer support agent. I called back to report the employee and the gentleman who answered the phone didn't care, and wouldn't help me or tell anyone. I had request to be sent to a supervisor's voicemail. (I'm sure I'll never get a call back.)
I am absolutely disgusted and will forever miss the 5-10 guys who used to answer the phone and be extremely nice and helpful.
We will most definitely be looking into spending our money elsewhere for management software. At this point I am 110% dissatisfied with the customer service I am receiving.