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Manager(s) Needed
Opportunity opening for resident Manager(s) in Cheyenne, WY. Please respond to mynes308.tm@gmail.com
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What is your procedure for breakins?
I am still new and getting the hang of storage life. Recently while checking units, I discovered a cut lock. I notified the tenant and she came to see what was missing. All she said was a few clothes and a pair of shoes, but that is all. No other units were tampered with. She also stated she got scared and had to leave…
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How to take a payment and seperate it into two units
Hey everyone :) im new to the storage world! I recently started last week, I have ZERO training but ive been going over the demo and ive got a pretty good hang of things. I took a payment today for someone who has two units, I ended up taking two separate payments one for each unit. My question is if I were to take just…
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Avoiding Auctions
What do you or your facility do to avoid the tedious auction process? How do you make sure everything is legal and correct so you won't run into problems? Everyone has their own way of running that process.
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New manager, Marketing help
I recently was promoted to Facility manager from assistant manager here at my facility in Texas. I feel as if I was never properly trained in the marketing department but they expect me to do it as if I am an expert. We are needing rentals and I am wondering if anyone could give me any tips and tricks in the marketing…
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When does "Organizing" become "Loitering" ?
Tenants spend time in the facility with their unit, but at what point does "organizing" the unit become "loitering" in the facility ?
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New to Newsletter
Hello everyone! This is my first time posting on here and could really use some of y'alls help! We have decided to start a bi-monthly newsletter and I am having trouble thinking of topics to include in it. Off the top of my head I have things about pests, how to pack and store items/units, and ways to deter a thief (ie:…
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Transfer to another unit without charging?
I had a tenant that I moved in over the phone into a 5x10 2 nights ago at $ $65. Yesterday at 4 p.m. she called and left a voicemail and said that she couldn't get in because it looked like someone backed into the door and the handle was stuck and would not open and she was sitting there with a truck with her furniture and…
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Are Hiring Couples A Thing Of The Past?
I've noticed fewer and fewer facilities with on-site apartments. Could this be indicative of a shift from the more traditional couple managers to a single full-time employee who lives off-site? What are you seeing in your markets?
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TV / Cable Marketing
We recently had a Comcast rep come by and present packages for advertising (TV, streaming, etc.) that while sounding really great, was also very expensive. Anyone have any experience or feedback with the ROI on Cable advertising? I could see the benefits for companies with multiple locations (within a city), but can a…
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MOVING SUCKS
Often times, the customer’s lifestyle has been shaken up. During a frantic state of misfortune or uncertainty, they deserve some compassion. A major life event often triggers a customer’s search for self-storage. For the majority, the need for a storage unit comes during a demanding transition. Sometimes these events are…
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How often do you change rates for current units?
For current tenants, do you raise their rates after a certain amount of time? Or maybe you give them a discount for being long-term clients. What seems to work for you?
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WHAT’S SO SPECIAL ABOUT THAT SPECIAL?
Your special should be engineered to win your ideal customer. You are missing out on a huge marketing opportunity if your offer is too similar to the competition. If everybody is offering a similar special, is it really that special? More so than pricing, the opportunity of a special is to stand out from nearby…
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Affordable Long And Short Term Document Storage Service Singapore
Our Dstorage.Com.Sg space are from 100 square feet up to 10,000 square feet. Our business storage Singapore offers affordable long and short term self storage space units to your storage needs at cheapest rental rates. D Storage service assures: *Maximum safety*Rent storage space*Competitive rates*Lock…
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Resident manager team in Couer dAlene ID
I know a couple wanting employment in that area, if anyone is looking for a team let me know and ill get you their information.
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Digital Advertising for Self Storage
What channels have you tried and seen success? Where have you experienced challenges - budget, engagement, leads, ROI?
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Rentable vs Un-Rentable units
I have 4 units in our Climate controlled buildings that only house our HVAC units. Should these units be counted towards our rentable space in SiteLink, or should I move them out and mark them as un-rentable? Thoughts? In addtion, SL has a limitation of 500 units we can use. If I can mark the HVAC units as un-rentable,…
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Where to build a self-storage facility
If you've been through the process of building a new facility from scratch, how did you choose the location? Would you do it differently next time?
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WHAT ARE YOUR BIGGEST MARKETING CHALLENGES?
(...What marketing insights do you wish you had?)
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WHAT ARE YOUR BIGGEST MARKETING FRUSTRATIONS?
Don't be shy...marketing (especially internet marketing) is a big, fast, often confusing world...so let's see how much we can gain from a little vulnerability.
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PRICE IS NOT THE MOST IMPORTANT THING. VALUE IS!
Customers will pay a premium for a unit that solves their problem. Being the highest value is far better than being the lowest price. Does price matter to a customer shopping for self-storage? Absolutely! But to win the customer’s business you don’t have to be the absolute lowest price. The key to any pricing strategy is…
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Deposits on storage units
I am not sure if it from varies from state to state but in Massachusetts if you charge a "security deposit" you need to put it in an account and provide interest on it to the customer. This creates a significant amount of work. Currently when a tenant moves in we charge them last months rent. When they give 30 days notice…
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Buying new containers for self-storage facility
Until last month I was in the self-storage business with one of my great friends. The business was good but I had to move here to America for some personal reasons. Anyway, I am planning to start something similar here. While most of the planning is done, I am looking for a place to buy containers. Since I am new here…
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Opinion on a Start up Self storage
Hello storage people of America. I need some opinion's on a Storage Faculty with 324 indoor units. Just open in Jan of 2016. Have had occupancy rate from 0 to 80% in June and now the slow time is at 75%. With constantly doing over 25% of the projected money totals. Have a 4.6 star rating. I have never managed a self…
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From trial by fire to shadowing—how do you train new staff?
On-boarding a new employee takes time, but there are lots of ways to go about training. Maybe they watch a training video, or does it just depend on the person you're hiring? Tell us what works for you to get a new team member up and running!
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PRICELESS POSSESSIONS
Customers have strong emotional attachments to their belongings. As unsettling as it is, they trust that a storage facility will guard their valuables as their own. The worth that one places on their valuables is often overestimated, so it’s not surprising that customers are extremely possessive of their ‘things.’ We…
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How did you get started in self-storage?
I know there are some good stories out there :) Tell us the how and why...
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Tips to maximize your marketing spend
Do you think in order to have a successful marketing strategy, you must always have your marketing campaigns turned “on”? An effective way to use your limited marketing dollars is to set thresholds that signal you to initiate a digital advertising campaign. This tactic allows you to scale your digital marketing strategy to…
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What does a healthy Wait List look like?
I am wondering what a healthy wait list looks like. How many people and how far ahead should we be taking reservations?
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WHAT DO YOU VALUE MOST FROM A MARKETING 'EXPERT'?
(Basically, what's worth spending money on?)