Transfer to another unit without charging?
I had a tenant that I moved in over the phone into a 5x10 2 nights ago at $ $65. Yesterday at 4 p.m. she called and left a voicemail and said that she couldn't get in because it looked like someone backed into the door and the handle was stuck and would not open and she was sitting there with a truck with her furniture and had to have the truck back by 8 p.m. .
Well I did not get her message until 7 p.m. as I was unavailable. So I quickly called her and the only thing we had available was a 10 x10 which was supposed to be $100. So I told her that you can go ahead and move into it at the price she paid. she was very upset because we had no other 5x10s so I said I would offer her the $100 one for $85 starting April 1st because that's all we had available. She was happy with that. Our conversation was quick because I wanted her to be able to get her stuff moved in and be able to return her truck as she only had an hour left . She also came from our competitors facility.
So now I'm not sure how to transfer her from one unit to the other without charging the extra amount for the unit. And also change the amount that she will be paying from 100 to 85 every month. I have only been using sitelink for 8 months without much training. Can anyone help me with this? Thanks