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On average customers should get yearly increases at the least to keep them in the habit of expecting it. The closure you are to capacity the more often you should be sending increases.
@Joyce - You need to create a new post as your question could of got lost in the mix since it's tagged to a different topic. If it's same day and someone at your company who has access goes in to sitelink to delete the receipt before the daily close is done you should be good. If it was on a previous date or the daily close was already done they would need to log into the merchant service provider you use to reverse the transaction which depending on banks and all could take 5-10 business days on average.
We do our rent increases once a year on the tenants anniversary month. We target 6%, but over the past 2 years our (and our entire area's) "street" rates have increased 12% each year, seriously outpacing our modest 6% increase. Even with our increases being on the low end, (and telling new tenants about our yearly increase), we still get the "but I'm a great customer & you are punishing me!" attitude every time.
A big mistake during our lease up years was NOT doing regular rate increases; the owners didn't want to start increasing until our occupancy stabilized. We were faced with a huge group of tenants who never had an increase, and were paying very low (relative) rates. Lots of upset tenants, but very few left because of an increase.
What about storing for a short period?
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