A customer overpaid at call center with a credit card. How do I correct this?

Sue_C

This is a great question from @Joyce, reposted from another category thread.

Sue_C

Comment from @Orkocean:

If it's same day and someone at your company who has access goes in to sitelink to delete the receipt before the daily close is done you should be good. If it was on a previous date or the daily close was already done they would need to log into the merchant service provider you use to reverse the transaction which depending on banks and all could take 5-10 business days on average.