Good afternoon and happy New Year to all.I came here to reach out for some guidance and to better educate myself on the regulations of self storage. I had a unit at a facility that was mostly tools of my trade for a remodel business I have. Somehow they mistakingly auctioned off, admitted to their negligence, bought the unit back from the buyer and returned it to the facility with about 80 to 90% of my belongings and tools gone. They instructed me to make a list of what was not returned and they would go from there to compensate for my losses. Long story short, I had close to 25,000.00 in tools and belongings to which they responded, well we only cover 2500.00 without prior consent. So basically I'm out 20k +due to there mistake.I find it appalling and a slap in the face and I'm not too sure how much leverage I have in getting back a fair amount for my loss, and there aren't many lawyers that specialize in this sorry of thing. Any help would be greatly appreciated as this was everything that I had accrued over the last five years for my company.