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Hiring for a new facility in Myrtle Beach, SC JULY
$37,500 + bonuses Vacation Full time Storage manager for Outbox Self Storage-new facility in the Surfside beach area of Myrtle Beach. You will manage the office, rent units, sell boxes and supplies, run reports and meet with ownership, perform rent raises, collections, marketing, work with property maintenance, and most…
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Unwanted items left behind
I'm sure this is extremely common - What do you do when tenants move out and leave anything they don't want behind? We do NOT supply a dumpster and there is none on the property. So, people just leave their things in halls, in units, outside on the property. We often have to hire someone to remove these things. What does…
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APRIL 2018 POLL: How often do you review/raise your tenant rates?
How often do you review/raise your tenant rates?
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Self Storage style mailbox?
Morning all... I was curious if anyone has ever come across a mailbox designed like a self storage unit? Our current mailbox is pretty rickety and I thought it would be a pretty cool idea to have one fitting the business but so far have yet to find anything even close. Thought maybe I wouldn't be the only one to ever have…
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Stop by the SiteLink booth at the ISS World Expo in April
Anyone going to the ISS 2018 Expo in Las Vegas? SiteLink will be there! April 3-6
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MARCH 2018 POLL: Where is demand for self-storage headed in the next 1-2 years in the USA?
You hear the stories and get the benefit of everyday interaction with customers. Do you think people will be using self-storage more and more in the coming years? Has demand peaked? Or maybe it looks like it's going down. Vote! Then feel free to add your thoughts in the comments.
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Hallway Lighting
Which is the most preferred or complimentary lighting for climate controlled hallway lighting! Temperature / Source2400 K / Standard incandescent lamps2700 K / "Soft white" compact fluorescent and LED lamps3000 K / Warm white compact fluorescent and LED lamps5000 K / Horizon daylight6500 K / Daylight, overcast Please…
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SiteLink at the SSA Spring Conference
SSA's 2018 National Spring Conference & Trade Show is here – March 14-16 in beautiful sunny Orlando! SiteLink and SiteLink Merchant Services are there! Stop by the SiteLink booth and say hi to our very own Markus Hecker, COO of SiteLink, and many other reps ready to answer all your questions about SiteLink Self-Storage…
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Music playing in the hallways
Some facilities have the ability to pipe in music throughout. Is it a good idea, and do the tenants like it? What kind of music do you play? Maybe silence is better, what do you think?
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FEBRUARY 2018 POLL: Why do you offer tenant insurance/protection plans at your store?
You may have more than one answer, choose the most important one!
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Business Accounts
Good Afternoon, How does your business register business accounts in your records? How do you verify the business (i.e. must have business check or credit card), how is the business listed in your records (ABC Shredders or John Doe)? Do you have any additional procedures at move-in?
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Charge Batch
Hello, Does anyone know of a way to access a log of what date a batch was charged? The actual "batch charge" date, not the invoice date. Thanks.
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Can't Think Of Anything New To Attract Customers
Is anyone out there been through a time like this at some point in your storage career?
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Is being a good listener part of your job?
Many people have a good (or interesting, sad, exciting, you name it...) reason around why they're renting self-storage. Have you ever had to lend an ear as a customer tells their story? Is it simply part of the job?
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JANUARY 2018 POLL: What software do you use to manage incoming calls to your facility?
Leave a comment to elaborate on your workflow. Do you wish it had more features? Or maybe you don't use any software, tell us what works for your store!
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Unit Locked Nothing In it.
Hello All, I have a unit that was rented and the tenant never move in? I can see over the top and verify the unit is empty. I am able to just cut the lock and move out the tenant?
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Self storage predictions 2018
Will these markets continue to be the fastest growing areas (according to Self-Storage Quarterly) for new self-storage? 1 - New York-Newark-Edison 2 - Denver - Aurora 3 - Miami - Fort Lauderdale - Miami Beach Approximately 155,000 self-storage units go to auction annually (Statistic Brain). Will this number go up or down…
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This is how it all started...
According to the Self-Storage Association (SSA), personal storage may have started in England when "British banking institutions were asked to safeguard valuables for clients embarking on extended voyages." "In the 1850s, the first warehouse specifically constructed for household and personal items was built. This two…
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Are you tough but fair? Job opening coming up
Hi All, We're looking for a full time manager for a facility that we're buying between T'giving and Christmas. Mooresville is a nice town up by Lake Norman in North Carolina. No on property apartment but cost of living in North Carolina is pretty great. Previous experience a must, Site-link experience a plus. Have you been…
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OCTOBER 2017 POLL: How do you integrate charitable giving into your operation?
If more than one answer applies, choose the one you feel has been most successful. Feel free to add specifics as a comment to this thread.
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Filling a previous manager's shoes
When coming into a new facility that was previously run by someone else how do you handle the customers? Especially when their customer service is unbeatable? They had went through hoops to please tenants and changed the policies to fit a tenants needs.
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What are your marketing ideas?
I have been pushing marketing a lot lately but I am running out of ideas. What do you all do for marketing your location?
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Job Postings
I must be overlooking something! Is there a way on this forum to post job offerings for Self Storages ?
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RECAP: SSA Fall Conference in Las Vegas
The SSA 2017 Fall
Conference
& Trade Show September 5 - 8 Caesars Palace, Las Vegas Stop by Booths 322, 323, 324, 326 and say hi to reps from SiteLink and SiteLink Merchant Services. Then check out our round table discussion Payment Practices to Avoid & Win Tenant Disputes presented by Sheryl Scott, SiteLink Merchant…
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How do you prepare for a major storm?
So many people are affected by recent and coming major storms this season. How are you preparing for possible flooding, high winds, storm surges and the aftermath of it all? Do you have a plan in place? Tell us if you've been through this before.
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Credits vs. Discounts
Hello. :) One of the managers at one of our other facilities called today because she wanted to give a discount to an occupant for a current month, but wasn't able to do so. I told her to post it as a credit and give the reason why she is doing it. Is there a difference between credits and discounts? If so, what is the…
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Audit
What do you feel are the most important steps to cover during an audit?
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What do you do to clean sand and debris from your isle ways.
We are getting a lot of sand and dirt down our isles. I have used a portable blower in the past, but stuff by door gets blown into units. Units get enough dust as it is. Looking for a different option. Any ideas are welcome. I have thought about street sweeper, but I don't think they get sand at bottom of doors.
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What's so great about going "paperless"?
Has your business adopted a "paperless" workflow (all electronic leases, documents, etc) to save time, space, and money? Is it working for you? Or do you prefer paper only, or maybe you've found that's what your customers like best? Tell us what's best for your business!
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Operating more than one facility at a time!
Because we run and operate 5 facilities from one location we will have all 5 sitelink programs up and running on one computer. Often when a tenant calls we find ourselves in the wrong facility program/location. Isn't there some way that we could change the "color background" of the program making is easier to identify…