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How can I apply a security deposit to rent without moving out the customer?
We no longer charge a security deposit; however, there are some long time customers that have a security deposit on their account. Is there a way to remove the money from the security deposit and apply it to the rent without doing a move out?
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Need Help with daily closing
My office is open 3 day's a week and my daily deposit is back dated from last week this has never been a problem before. I do not close out on days we are not open but I have not had a problem before. I'm afraid if I close it again it will deposit the credit cards again to the bank and mess up the deposit Help please Diane
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Need Help Finding Specific Latch
I'm not having any luck finding a replacement for the latch pictured. We have several in use now and I would like to replace a broken one with the same. Anyone know where I can order more? I've checked everywhere I can think of and no luck.
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need help adding merchendice
I sold locks to a customer already in a unit for some reason I cant add merchandise while into her account I have always done this by the ledger and it will not let me not sure what I'm doing wrong please any help thanks Diane
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Rusty sliders - Looking for these particular types.
I have about 750 drive-up units that have 2 different type sliders. One slider hugs the barrel of my door and the other goes between the ridges. These are Trachte doors and we use their cylinder locks. Over the years, they have decided to discontinue the specific sliders that we use and not offer an alternative that fit…
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Guardian Storage Deploys Contact Center to Help Managers at 26 Locations Work From Home
Faced with a challenge to support operations during the COVID-19 Pandemic, Jeff Ley, Marketing and Development Analyst with Guardian Storage, quickly made the decision to support both his customers and his employees by deploying a work from home solution, found in CallPotential's Remote Operation Toolset. Jeff was kind…
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Putting a unit out of order
Can someone help me with putting a unit out of order? The boss has some of his stuff in a unit and its just a pain to try to remember what not to rent out with internet reservations coming through now Im afraid I will screw up. TIA!
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What to do when rodents are inside your building
This year we had the worst rodent issue ever. They were everywhere. Initially complained came from drive up units and now we are finding they got in to our inside units too. Our pest control has used every possible poison to keep them away. We spray bleach in front of the doors and have bait stations both outside and…
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Last Rent Change
How can I find 'Rent Last Change'? I have 14 units between 12-18 months and 5 units between 18-24 months that is showing never got their rent got changed. How can I track these few units out of our 1076 units :neutral: Thank you in advance.
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Forum password changed?
Anyone else experience a message telling you that an administrator made changes to your account recently and you need to reset your password? Went to login just now after being on earlier today and had that pop up. Had to do the password reset and gotta love security, I'm able to set it to exactly what my password was…
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Rental Truck chaos
Some of you may have seen this if you're on the SST forum but for those of you who are not I figured you'd like to see this. Copied from the post on SST: This is not my video, so I can't answer any questions. If you're on Facebook, take a look at this disaster: https://m.facebook.com/story.php?sto...00003614751312 And the…
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Receiving payment after the daily close.
When I was trained, I was told if someone came in after we had run the daily close, that I could still take the payment in the system, as it would simply show on the next day's close. Is this correct?
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Cleaning Climate Controlled doors
We are trying to go through and clean all of our CC building doors, I was wondering if anyone had any tips, or products that they would recommend when doing this. So far we have done 4 doors (lol) we used pine sol (Recommended by our RM) but the smell is overwhelming.
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Slow weekends
Anyone else running a site that seems to go against the normal routine and end up being slower during the weekend versus the week? In 8 years i've never had a site that the weekend wasn't the busy time, Saturdays were usually rental central and even Sundays would be busier than weekdays. Here in Stockton it seems our…
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HELP: Do you have electric hook-ups for RV storage?
Looking for input from anyone who has had or does have electric hook-ups for their RV spaces. How much extra do you charge compared to your spaces without electric hook-ups? Do you pass the costs onto the customer or does your increased rental rate cover the extra electrical costs? If the cost is paid for by the customer,…
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Anyone needing a resident manager?
As the title says.. curious if any companies are looking for a resident manager couple? Getting pretty tired of dealing with unethical ownership. Edit: they've ruined storage all together for my wife so she no longer wants to be in the industry so just a single manager.
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There's no such thing as a stupid question...…...or is there ???
I had a lady cone in to rent a 10x10 unit the other day for a neighbor she just met that day. The neighbor was getting kick out of her house & the lady was "Doing the right thing" by helping her out,( Her words not mine). My property like most others in our are has gate access from 6am-9pm. the lady asked if there was any…
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Development around a Radio Tower?
Just a question if anyone has ever developed around or below an existing Radio Tower? Have some questions if you have and can help.
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Job sites - suggestions
Afternoon everyone... Does anyone have any suggestions for free sites to post jobs available on? We've been using indeed with pretty decent success but for the last week any job ads we have posted say they're "open" and live yet you can't find them when searching and we have had 0 responses to all of them. We just did the…
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What would you do?
Afternoon all, I have a situation at this facility I just transferred to that my DM and me have been discussing trying to find the best course and I was curious what some other thoughts were on it as well. I'll try to be as brief as possible as I do get long winded *or should I say long typed* at times :smile: Our company…
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Anyone theme their marketing around current trends?
Been seeing a lot about this "area 51 raid" that's being planned as a joke so figured why not have some fun with it for our online ads.
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Let's stir the pot...
I'm shocked to see the forums have been a little slow as usually when I come in on Wednesday after being off my two days I see quite a few new posts to catch up on but today there wasn't much so I figured why not post something that would get some debates and stir the pot up :smile: Please be civil to everyone and respect…
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Merchandise supplier
Anyone have any recommendations on merchandise suppliers? I've dealt with supplyside and chateau, just curious if anyone has found other sources that may rival their prices for quality products.
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Quickstor gate software - anyone familiar?
One of our sites uses quickstor for the gate software and are having issues. In all my years/sites i've never came across the software to know the ins and outs of it. This site is having issues where codes that don't show up in sitelink or even any non-tenant code reports seem to be in the system and able to be used. We're…
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things That I Am So Tired Of
I have only been in self storage since October 2014. I have never been involved in a business that is so rooted in cut throating. Managers are calling other facilities acting lick they are concerned customers. They start by asking what is the rate on your 5x10s, next thing you know they wanna talk about 10x20s. I hung up…
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auction
If a delinquent customer tells you they have urns with human ashes Can you still sell at auction legally
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Sad news in the storage world
https://q13fox.com/2019/04/16/kent-man-missing-after-carjacker-steals-truck-with-him-inside/ Sorry to hear about the loss and my condolences to anyone who may know the person.
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How to Handle Negative Online Reviews
This is a good article that Sitelink Software shared: http://bit.ly/2ruRzSL https://twitter.com/Smart_Mgmt/status/870034135557042176 How do you handle/respond to negative reviews? I recently had a gentleman who rented a space from me and left an online review which was overall positive, but he mentioned two things that…
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Vegas Expo
Just checking to see who all is attending the Vegas Expo? Maybe if enough of us are we could have a sitelink forum get together.
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PIGEONS!
These winged rats have become the bane of my existence. I am missing soffit material (trying to get that addressed.) Even where we have soffitt though, they are crawling up between the upper apron and my roll-ups on some units, and once in they kinda go every where. They are messy, unsightly, damaging tenants stuff, even…