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What to do when rodents are inside your building
This year we had the worst rodent issue ever. They were everywhere. Initially complained came from drive up units and now we are finding they got in to our inside units too. Our pest control has used every possible poison to keep them away. We spray bleach in front of the doors and have bait stations both outside and…
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Last Rent Change
How can I find 'Rent Last Change'? I have 14 units between 12-18 months and 5 units between 18-24 months that is showing never got their rent got changed. How can I track these few units out of our 1076 units :neutral: Thank you in advance.
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Forum password changed?
Anyone else experience a message telling you that an administrator made changes to your account recently and you need to reset your password? Went to login just now after being on earlier today and had that pop up. Had to do the password reset and gotta love security, I'm able to set it to exactly what my password was…
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Rental Truck chaos
Some of you may have seen this if you're on the SST forum but for those of you who are not I figured you'd like to see this. Copied from the post on SST: This is not my video, so I can't answer any questions. If you're on Facebook, take a look at this disaster: https://m.facebook.com/story.php?sto...00003614751312 And the…
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Receiving payment after the daily close.
When I was trained, I was told if someone came in after we had run the daily close, that I could still take the payment in the system, as it would simply show on the next day's close. Is this correct?
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Cleaning Climate Controlled doors
We are trying to go through and clean all of our CC building doors, I was wondering if anyone had any tips, or products that they would recommend when doing this. So far we have done 4 doors (lol) we used pine sol (Recommended by our RM) but the smell is overwhelming.
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Slow weekends
Anyone else running a site that seems to go against the normal routine and end up being slower during the weekend versus the week? In 8 years i've never had a site that the weekend wasn't the busy time, Saturdays were usually rental central and even Sundays would be busier than weekdays. Here in Stockton it seems our…
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HELP: Do you have electric hook-ups for RV storage?
Looking for input from anyone who has had or does have electric hook-ups for their RV spaces. How much extra do you charge compared to your spaces without electric hook-ups? Do you pass the costs onto the customer or does your increased rental rate cover the extra electrical costs? If the cost is paid for by the customer,…
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Anyone needing a resident manager?
As the title says.. curious if any companies are looking for a resident manager couple? Getting pretty tired of dealing with unethical ownership. Edit: they've ruined storage all together for my wife so she no longer wants to be in the industry so just a single manager.
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There's no such thing as a stupid question...…...or is there ???
I had a lady cone in to rent a 10x10 unit the other day for a neighbor she just met that day. The neighbor was getting kick out of her house & the lady was "Doing the right thing" by helping her out,( Her words not mine). My property like most others in our are has gate access from 6am-9pm. the lady asked if there was any…
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Development around a Radio Tower?
Just a question if anyone has ever developed around or below an existing Radio Tower? Have some questions if you have and can help.
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Job sites - suggestions
Afternoon everyone... Does anyone have any suggestions for free sites to post jobs available on? We've been using indeed with pretty decent success but for the last week any job ads we have posted say they're "open" and live yet you can't find them when searching and we have had 0 responses to all of them. We just did the…
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What would you do?
Afternoon all, I have a situation at this facility I just transferred to that my DM and me have been discussing trying to find the best course and I was curious what some other thoughts were on it as well. I'll try to be as brief as possible as I do get long winded *or should I say long typed* at times :smile: Our company…
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Anyone theme their marketing around current trends?
Been seeing a lot about this "area 51 raid" that's being planned as a joke so figured why not have some fun with it for our online ads.
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Let's stir the pot...
I'm shocked to see the forums have been a little slow as usually when I come in on Wednesday after being off my two days I see quite a few new posts to catch up on but today there wasn't much so I figured why not post something that would get some debates and stir the pot up :smile: Please be civil to everyone and respect…
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Merchandise supplier
Anyone have any recommendations on merchandise suppliers? I've dealt with supplyside and chateau, just curious if anyone has found other sources that may rival their prices for quality products.
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Quickstor gate software - anyone familiar?
One of our sites uses quickstor for the gate software and are having issues. In all my years/sites i've never came across the software to know the ins and outs of it. This site is having issues where codes that don't show up in sitelink or even any non-tenant code reports seem to be in the system and able to be used. We're…
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things That I Am So Tired Of
I have only been in self storage since October 2014. I have never been involved in a business that is so rooted in cut throating. Managers are calling other facilities acting lick they are concerned customers. They start by asking what is the rate on your 5x10s, next thing you know they wanna talk about 10x20s. I hung up…
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auction
If a delinquent customer tells you they have urns with human ashes Can you still sell at auction legally
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Sad news in the storage world
https://q13fox.com/2019/04/16/kent-man-missing-after-carjacker-steals-truck-with-him-inside/ Sorry to hear about the loss and my condolences to anyone who may know the person.
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How to Handle Negative Online Reviews
This is a good article that Sitelink Software shared: http://bit.ly/2ruRzSL https://twitter.com/Smart_Mgmt/status/870034135557042176 How do you handle/respond to negative reviews? I recently had a gentleman who rented a space from me and left an online review which was overall positive, but he mentioned two things that…
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Vegas Expo
Just checking to see who all is attending the Vegas Expo? Maybe if enough of us are we could have a sitelink forum get together.
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PIGEONS!
These winged rats have become the bane of my existence. I am missing soffit material (trying to get that addressed.) Even where we have soffitt though, they are crawling up between the upper apron and my roll-ups on some units, and once in they kinda go every where. They are messy, unsightly, damaging tenants stuff, even…
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How do you overlock an RV/Camper?
I am new to running a storage facility. We have overlocks for units when a tenant doesn't pay, however, we also have RV slots and a tenant is constantly overdue. It is a pull behind camper. I am not worried about them moving the camper because we do not have an automatic gate so they can't move it without us knowing, my…
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Surveillance Systems
Hi All, What brands have you found to be stable (or UNstable!). We are being quoted Dahua NVR and cameras, and LTS NVR and cameras. Would love some feedback on your surveillance systems. Feel free to elaborate on your wired and/or wireless experiences too.Thanks in advance!
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Online auction sites - your experiences
So i've used quite a few of the online auction sites in my years but with my current company this is my first time using lockerfox. So far we've done 2 auctions with them and the quality of bidders has left me wondering if it's the site or perhaps just the area we are in currently. Once in a blue moon did I ever have…
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Job Boards
Haven't seen one in this forum and maybe for good reason. But are any of you aware of any industry-specific job boards for self-storage and related industries? People looking to move on, Companies looking to hire, etc???
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Catching Thieves and Overnight "Guests"..
So obviously there is an issue with people sleeping in the units/facility at night (or during the day) and theft as well. I think it would be good to share some experiences so that we know some of the "signs" to look for out there. Here are a couple of my recent experiences: 1) On a walk through, a unit was found with a…
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They are stealing from me!
I just discovered that a tenant is stealing off the managers apartment porch. There is no doubt who it is. I need to draft an eviction letter. Any suggestions would be greatly appreciated.
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Drumming in the unit
I have had a
potential customer reach out to see if he could rent one of our units with the
purpose of practicing playing the drums in the unit. His wife doesn’t want him
playing them in the house. On face value,
I don’t see any significant issue with renting him a unit beyond a slight
nuisance for any customers who are…