Afternoon all, I have a situation at this facility I just transferred to that my DM and me have been discussing trying to find the best course and I was curious what some other thoughts were on it as well. I'll try to be as brief as possible as I do get long winded *or should I say long typed* at times
Our company acquired this property April of last year and we have a tenant who had 2 units with the previous ownership of this property. It seems she always dropped a check in the drop box for an amount to cover both of the units. Both units were enrolled in insurance since no response to the 30 day notice letter and one of the units had a rent increase as well in the past which made her payment short. One of the units has already been sold in auction before I got here due to non payment and I see some notes in the account monthly showing where she drops a check in the drop box after hours for the same amount. The previous manager was just applying the checks and letting amounts carry over which we're not supposed to do since it's a partial payment. Now I have one of her checks in my hands, my question to the DM was do we waive the additional $274 she owes in back payments to get her current and let the monthly check continue to pay her forward as currently she'd be paying $20 extra each month and wont be due for a rent increase again for some time as she just had one hit this month. Or do we not accept the payment and let the account sit for 6 months which is our policy for abandoned units before we can auction them. And so you're aware all contact info is invalid, letters bounce back, phone numbers are disconnected. I even used my personal beenverified account to look for additional contact info all of which has failed to reach her. I already know when/if she does show up we're gonna have fireworks due to her one unit being sold i'm sure but with no way to contact her there is not much we can do.