ACH Get Returns

JosieD
JosieD PARegistered User
We no longer accept ACH payments.  How do I remove the "ACH Get Returns" from the Reminders List?
Thank you 
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Comments

  • ESS
    ESS TXRegistered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭
    For some reason, it is always there and we cannot get it removed either. I don't know of any way to take it off. We've never accepted ACH.
    Angela
  • storable_support
    storable_support TXRegistered User, Registered Moderator, Community Manager ✭✭✭
    Hello, this should go away once you set the ACH provider to "None" in the ACH setup in program defaults. Please let me know if this isn't the case for you both. ~Amy C.
  • JosieD
    JosieD PARegistered User
    Hi Amy.  Thank you for your assistance.  However, I either don't have the necessary security to view ACH Setup in the Program Defaults, or I simply can't find it.  I'm looking in Set-Up, Program Defaults and from here I see multiple tabs, but none that would take me to ACH Setup!!
  • storable_support
    storable_support TXRegistered User, Registered Moderator, Community Manager ✭✭✭
    Hi Josie, I apologize! I misspoke. This isn't in the "Program Defaults" setup/button. It's under ACH Bank Debit setup in the Marketplace column. This screenshot should help. Again, I'm so sorry for my goof up. ~Amy C.
  • themage
    themage ORRegistered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭
    I am not sure, as I don't want to try it on our system, but I think Setup, program defaults, payment types, ACH, Don't allow this payment type, save. And then (I dont know if this part will work) maybe also setup, on the right side ACH/EFT bank draft, clear out all the credentials and save. 
  • ESS
    ESS TXRegistered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭
    I've done both, in Demo mode so I don't mess up something here, and it's still listed in the Reminders
    Angela
  • storable_support
    storable_support TXRegistered User, Registered Moderator, Community Manager ✭✭✭
    Hmmm, @themage and @ESS are pros with our products. Something's up and in the best interest of your time, think we ought to troubleshoot these difficulties via phone (directly with Support). Would you mind giving us a call, @JosieD? 919-865-0789, Option 2 
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