Receiving Auction Proceeds in Sitelink
I'm a newbie to the auction process. We did all the notifications and held the auction. I processed the auction in Sitelink to generate the letter to send to the tenant. Sitelink still shows the unit in the delinquent tenant's name with their balance due. How do I record the proceeds from the sale? (sold for less than the debt on the unit). I didn't want to do the Move-Out and then not be able to undo it if it was wrong.
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We just adjusted the Past Due Schedule to streamline the auction process. We are running into some issues with Processing the Auction task. There is a form that is attached (Auction Proceeds). This form does not auto fill what the unit sold for or, if the unit sold for more than what was due, what amount is to be refunded. We took payment prior to processing the Auction task and this led to issues - mostly for units that sold for more than what was due since it didn't recognize the auction was finalized (we did schedule the auction and we took payment after that time period) and it assumed the tenant paid in full and then some. This removed the tenant from the Auction task. My question is at what point do we take payment - before or after we process the Auction task? Prior to revamping the auction process and setting up the Past Due Schedule, managers would note the auction winners name, phone number, and amount the unit was sold for in the Notes section of the account. I think anuschka and I are looking for the same thing - where does Sitelink log the auction, how does it, when do we take the payments, and how do we make sure the Auction Process comes to fruition properly.
Any thoughts?
Pocket the cash.
I-43 Storage