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Site Overview Information
Is there a report, or somewhere in SiteLink, for a facility unit overview that will show my overall unit mix percentages? Or is that something I have to calculate manually?
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Ach payments
I'm new to Sitelink and I'm having trouble with my ACH batches. It shows that on 10/5 I submitted $832.50 to be processed. However, it hasn't shown up in my bank, and all of those tenants still show not paid. I'm not sure what to do. Any suggestions?? HELP!!
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Recycled paper
Does anyone use recycled print paper ? Reverse sides?
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How to enter a Security Deposit retroactively
I need to add a security deposit that was not included in the initial Sitelink import. How do I do this without making it a current charge?
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How to set rate increase notification sent automatically 30 days before the rate take effect?
I want to set up rate increase notification email sent automatically 30 days before the rate increase kicks in. Example When new tenant moves in I want to be able to change rate on move in day, let’s 6 months later customer get the new rate but I want the rate increase notification emails sent out automatically on the 5th…
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Is there a problem yesterday and today?
Usually everything sails along beautifully, but yesterday and now today already (9am Pacific) I start to load my 17 stores and I keep getting an error message and it shuts down the SL I am trying to open. Sometimes when I go back and try again it opens just fine, other times it errors and shuts down again. MyHub just does…
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Need Help with Site Links!
Hey everyone, I'm new to website management, and I could use some guidance on creating site links. Can someone please explain how to do it step by step? Thanks!
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PTI Gate Key Pad
My PTI gate key pad is reading "Tamper Lockout" and will not let anyone in and my remote won't open it. Why?? And how do I fix this?
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CRM Campaign Schedule
Can I add an Image to my CRM Campaign Schedule? I have tried both RTF and HTML formats. I finally got an image to load up on RTF (had to size it down) HTML would not let me load one up. I attached that "Letter" to my Campaign, Preview shows the Image (Christmas Card) but when I Emailed it to see how it looks, there was no…
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multiple leases for different offers?
We use the traditional month to month lease, however, we are going to offer a discount for people who pay in advance for one year. Do I need to create a new lease since that is a year commitment and not month to month?
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Online payments with multiple units
I have several tenants with multiple units. It seems that whenever they make an online payment, all the money goes to one unit. Is there a button on the website that allows them to pay all units at once and disperse the funds accordingly? Or should they make an individual payment to each unit? I have looked for this on the…
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locking out of gate
We have always used the overlock process to lock out customers. Now it does not work. Sitelink just told us in order to lock people out. you have to go to each ledger. The overlock or reverse has nothing to do with the gate It has always worked before.
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Rent Increase for 6 units
Hi, There are 6 units that I need to raise the rents on in our facility. How do I go about that?
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Another credit card issue?
Msg: Payment failed to process: Declined by card-issuing bank. CODE: "missing_to_account". Do not reattempt. Cardholder should contact their bank or try a different payment method. Reason Code: - - - - - Once again, an error message I've never seen before; from a tenant whose used the same card elsewhere (today too) with…
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Help! Online Payments Inoperable
Does anyone have a clue when this will be fixed?? Beyond frustrating. SiteLink software StorEdge website. My typical message: ”Rodney, I have repeatedly tried to pay online, using my laptop and my cellphone, without success. I cannot open my account. Are you having issues with the site? Please advise. Thank you. Regards,…
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Online Payment Portal ---Fickle
I've had quite a few complaints about the online payment portal being inoperative the last few days. Is this system wide? I called support...didn't seem to know.
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tow or not tow
I'm in Fl I have a customer that passed away. She has no emergency contact name or number. I know after 60 days late I can send a certi letter to be towed and be done with it, but I just had a customer call saying I have to let the car go thru probate and can't have it towed since I know the person has passed away. Anyone…
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lighting problem
hello guys, I've been looking high and low for a replacement for my outside wall packs, we used to have the high pressure lights and bypassed the ballast to put LED light bulbs. our issue now is that dome of those wall packs are looking hideous, we got some led wall packs but they are integrated, meaning if they go out we…
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You are much appreciated
@ Mamaduke7 :) Thank you for all of your help. You are much appreciated.
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Credit Card Disputes; phoned in payments
We have had an increase in credit card disputes recently - What is your guys policy as far as taking a rent payment over the phone? Do you require any sort of account authorization prior to taking their CC info? And does that card that's being used have to match the actual tenant? Or do you basically allow anyone to call…
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How do I add and save a credit card number without taking a payment?
I just had a tenant come in and want to change credit cards from the one on file. How can I save the new credit card info without taking a payment? SiteLink tells me no transaction entered and clears the new number
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Apple Pay & Sitelink
Good afternoon, We are a UK sitelink user and have been for many years, we process the majority of our payments using the sitelink payments processor with First Data as merchant provider. We manually enter credit card details if people want to pay on card instore, however we have more & more people that are asking to use…
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English to Spanish lease
I need to translate the lease from English to Spanish. Google won't translate a pdf and when I tried to convert it to Word, it corrupted the file and we had to get a tech support person to fix everything. Somehow Microsoft Edge got corrupted. I have Adobe Acrobat but still don't know how to find a website to translate.…
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Storage Lien Management companies
Hello! I want to know if there are any Lien management companies out there that will handle all lien processes from start to finish? Letters, lien searches, letters again, selling of unit etc. I think this would be a much more favorable way to handle liens for Self Storage facility. I did a Google search but must be…
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Once again, issues with returning deposits to cards
When Storable took over, they updated their processors. What this meant was that if we wanted to return security deposits via card (which, btw, was such an amazing, convenient feature), it would have to be a card that was used since Storable took over. I tried to refund a pro-rated deposit this morning, and got this…
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Evicting a tenant
Hello fellow storage operators, We sent a written notice of eviction (as well as emailed them) They were given a time frame to be out of the unit with their belongings, what is the next step if they DO NOT remove their belongings? Plus, they have not as of yet paid rent for the month. We are not evicting for non-payment…
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yellow tabs for auction
does everyone use the yellow tabs with serial numbers for auctions?
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Rentable unit report
Is there a report that will show you which manager made a unit rentable or not rentable?
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Exit Survey for Move Outs prompts selection prior to sending email
I am trying to see if there is anyway for us to keep track of Exit Surveys that have been sent by my employees. Right now, when you go to move out a tenant, the system prompts me to select "reason for leaving" + "would you rent again" -before actually sending the exit survey email. Is it possible for me to edit the…
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Grand Opening Ideas for New Facility
We have a new large facility set to open in Delaware at the end of this year. Can anyone recommend any new marketing ideas for our grand opening? In the past we have done streamer flags, blow-up dancing guys, balloons, ribbons, etc.. -I am just curious if anyone has any other suggestions/more modern ideas to grab the…