Why is Sitelink adding an unauthorized lien charge to a tenants account?

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dperry
dperry Registered User ✭✭
We had an incident where Sitelink added an unauthorized lien fee to a tenants account the other day (we had already done that the day before). We credited the account, but we don't have any idea how or why this happened.
Has anyone else encountered anything like this?
Thank you.

Answers

  • storable_support
    storable_support Registered User, Registered Moderator, Community Manager ✭✭✭✭✭
    Options
    @dperry - We'd be happy to investigate and troubleshoot this issue. Please give us a call at 919-865-0789 and select Option 2. Thanks!
  • dperry
    dperry Registered User ✭✭
    Options
    Thank you for clearing that up.

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