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PTI Gate system down
Anyone else having issues all our 5 locations is having issues, no gate system all day long, support says cloud issue :(
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Editing Lead to Lease key items
I have been cleaning up sitelink across our facilities and encountered an issue I can't seem to find the answer for.. I am able to change the text fields for tenant's to green to show they are key items required. Am I able to change the Lead to Lease text fields to green as well? I have been searching and can't seem to…
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What to use on dirty doors?
I have a climate controlled facility and am noticing my interior roll up doors getting dusty. Have tried several different ways of wiping them down without water or cleaners but not much luck. Was considering getting a California Car Duster to try it and see if it has any benefits. Have used them on my vehicle and they…
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Sitelink not opening customers files
I'm having trouble getting into customers files to take payments today. I think they updated software last night. i've restarted my computer twice and sioftware. IIs anyone else having trouble today? Thanks !!!
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How do you set up your contracts online for online rentals?
How do you set up your contracts online for online rentals?
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I am using Avery Labels 5160 to print addresses.
I am currently using Avery Labels 5160 1"x2 5/8" but the alignment is all wrong. all labels are printing at very top of each label. It makes it hard to reuse sheets. Any suggestions or fixes for this problem would be great. Thank you
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Add DO NOT RENT to reservations please
We need to have a way to flag BAD tenants and see them on our reservations screen, I know I'm not the only one asking for this or even flags in general for staff to know not to rent to them. I am always shocked when an evicted tenant comes back! Just had one come in and explain to me that the last manager didn't like him…
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Revisiting the old credit card debate
I understand the need to increase security measures on credit card transactions. We live in that kind of a world now where credit cards and bank accounts are getting "hacked" on an increasingly regular basis. I know the majority of my tenants who pay their monthly bills by card have been victims of this on numerous…
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Storable Payments -Deposits to Bank & Reconciliation
With Storable Payments my ACH payments and Card payments were always separate bank deposits. In November there were several that were combined. Most were not. I am still having issues with ACH payments made online not being transmitted in a daily batch and deposited in a timely manner. This makes reconciliation very…
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Ctrl/Shift commands
Is there any sort of list with explanations of all the Ctrl/Shift functions? Some of them seem very helpful, and I would like to have an all-inclusive list for our locations.
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Deleting admin fee that was manually added?
So I have a situation where one of my employees accidentally added a custom admin fee of $75.00, back in August of this year. When I try to go into edit payments and charges, I am now unable to actually delete the fee. I am assuming because it was added months ago? Is there anyway for me to get this fee removed so i can…
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How do you correct the "Paid thru Date" on the payment screen.
The rent amount was wrong so I corrected that and I deleted the payment. But the paid through date is still wrong. How do I correct that? This payment was done with a check so I was able to refund/void the check.
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Tenant discount on units that door alarms have stopped working
We are a 24/7 access facility. We have video surveillance and gate code activation for entry and exit. All 700+ units have individual door contacts for alarms. However, over time, some of these contacts have stopped working and are no longer available to purchase and replace. We thought about advising tenant that there…
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Can you access tasks and letters in myhub?
Is Tasks and Letters available on MyHub?
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Multi Tenant Card Auto Pay
Can anyone explain how this feature works. Tenant adds additional unit. How do I set up Auto Pay. I can process the payment manually with card on file but not set up auto pay. I can only see the last 4 of card number so can't enter it to set up auto pay. And also noticed it doesn't show the CVV. I have tried in Tenants and…
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Sitelink + windows 11?
I had to downgrade my new computer back in February, from windows 11 to 10. Sitelink support and my IT guy could not get it to install on 11. Has there been any recent updates on this issue?
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Bank Lien on Vehicle tenant in default ? NY state
my tenant is still paying on the loan. She is in default with us by 4 months. Car doesn't drive, needs $5000 in work, no keys, no battery. Tenant asked the bank to take the 2012 Chrysler 200 and the bank does not want it. I reached out to the self storage association legal department. They said obtain a title with garage…
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How do I create a custom unit attribute that will show on the website?
Under modify units in company setup, I see where you can edit the unit attributes by selecting the different ones in the list as used at the site. There are custom attributes listed but I can't find where you actually create these custom attributes. I would like to create them to show a current discount offering (2nd month…
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Credit Cards vs ACH. Or Both?
It seems like everyone is doing CC's, but not so many facilities are doing ACH. Does it cost more to process ACH? Is is a hassle? Any thoughts would be appreciated. I am thinking of adding ACH
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SiteLink Access Control
How many of you are using SiteLink's ACCESS CONTROL? Is it similar in application to PTI? And by that, I mean do you have full control over updating codes, syncing codes to individual door alarms, and being able to access a phone app that shows real time facility access and triggered alarms? I know there is a wealth of…
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We've been hacked.
Our e-mail got hacked last week, which has been no fun getting it fixed and sorted. I asked our IT specialist the obvious questions on how it occurred and he pointed to a possible vulnerability in the old and venerable Sitelink environment as a possible problem area. Any body else had a problem like this??
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Dismissing Past Refunds
I have three refunds from 2015 under my Reminders that I am trying to dismiss. When I highlight one and hit "Next" it takes me back to my original screen. Did not want to hit "Batch Dismiss" because I didn't know where it would take me next. I do have three other refunds in 2020 that are valid which I want to retain. How…
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Text Messaging
Why do we continue to pay a third party for text messaging and does Storable plan to incorporate that feature into the software in the future?
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April is Stress Awareness Month
We all get stressed out
sometimes. However, did you
know that high levels of stress
can cause everything from
headaches and digestion
issues, to high blood pressure
and chest pain? Stress can also
worsen anxiety and
depression. You can take steps to minimize
the causes of your stress so
that you can lead a healthier
life.
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Sitelink Invoice issue ??
Is anyone having issues processing the invoices under reminders this morning? The invoices will not process, I keep getting a processing error message. Never had this happen, appreciate any assistance.
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Site Overview Information
Is there a report, or somewhere in SiteLink, for a facility unit overview that will show my overall unit mix percentages? Or is that something I have to calculate manually?
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Ach payments
I'm new to Sitelink and I'm having trouble with my ACH batches. It shows that on 10/5 I submitted $832.50 to be processed. However, it hasn't shown up in my bank, and all of those tenants still show not paid. I'm not sure what to do. Any suggestions?? HELP!!
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Recycled paper
Does anyone use recycled print paper ? Reverse sides?
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How to enter a Security Deposit retroactively
I need to add a security deposit that was not included in the initial Sitelink import. How do I do this without making it a current charge?
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How to set rate increase notification sent automatically 30 days before the rate take effect?
I want to set up rate increase notification email sent automatically 30 days before the rate increase kicks in. Example When new tenant moves in I want to be able to change rate on move in day, let’s 6 months later customer get the new rate but I want the rate increase notification emails sent out automatically on the 5th…