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locking out of gate
We have always used the overlock process to lock out customers. Now it does not work. Sitelink just told us in order to lock people out. you have to go to each ledger. The overlock or reverse has nothing to do with the gate It has always worked before.
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Rent Increase for 6 units
Hi, There are 6 units that I need to raise the rents on in our facility. How do I go about that?
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Another credit card issue?
Msg: Payment failed to process: Declined by card-issuing bank. CODE: "missing_to_account". Do not reattempt. Cardholder should contact their bank or try a different payment method. Reason Code: - - - - - Once again, an error message I've never seen before; from a tenant whose used the same card elsewhere (today too) with…
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Help! Online Payments Inoperable
Does anyone have a clue when this will be fixed?? Beyond frustrating. SiteLink software StorEdge website. My typical message: ”Rodney, I have repeatedly tried to pay online, using my laptop and my cellphone, without success. I cannot open my account. Are you having issues with the site? Please advise. Thank you. Regards,…
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Online Payment Portal ---Fickle
I've had quite a few complaints about the online payment portal being inoperative the last few days. Is this system wide? I called support...didn't seem to know.
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tow or not tow
I'm in Fl I have a customer that passed away. She has no emergency contact name or number. I know after 60 days late I can send a certi letter to be towed and be done with it, but I just had a customer call saying I have to let the car go thru probate and can't have it towed since I know the person has passed away. Anyone…
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lighting problem
hello guys, I've been looking high and low for a replacement for my outside wall packs, we used to have the high pressure lights and bypassed the ballast to put LED light bulbs. our issue now is that dome of those wall packs are looking hideous, we got some led wall packs but they are integrated, meaning if they go out we…
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You are much appreciated
@ Mamaduke7 :) Thank you for all of your help. You are much appreciated.
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Credit Card Disputes; phoned in payments
We have had an increase in credit card disputes recently - What is your guys policy as far as taking a rent payment over the phone? Do you require any sort of account authorization prior to taking their CC info? And does that card that's being used have to match the actual tenant? Or do you basically allow anyone to call…
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How do I add and save a credit card number without taking a payment?
I just had a tenant come in and want to change credit cards from the one on file. How can I save the new credit card info without taking a payment? SiteLink tells me no transaction entered and clears the new number
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Apple Pay & Sitelink
Good afternoon, We are a UK sitelink user and have been for many years, we process the majority of our payments using the sitelink payments processor with First Data as merchant provider. We manually enter credit card details if people want to pay on card instore, however we have more & more people that are asking to use…
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English to Spanish lease
I need to translate the lease from English to Spanish. Google won't translate a pdf and when I tried to convert it to Word, it corrupted the file and we had to get a tech support person to fix everything. Somehow Microsoft Edge got corrupted. I have Adobe Acrobat but still don't know how to find a website to translate.…
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Storage Lien Management companies
Hello! I want to know if there are any Lien management companies out there that will handle all lien processes from start to finish? Letters, lien searches, letters again, selling of unit etc. I think this would be a much more favorable way to handle liens for Self Storage facility. I did a Google search but must be…
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Once again, issues with returning deposits to cards
When Storable took over, they updated their processors. What this meant was that if we wanted to return security deposits via card (which, btw, was such an amazing, convenient feature), it would have to be a card that was used since Storable took over. I tried to refund a pro-rated deposit this morning, and got this…
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Evicting a tenant
Hello fellow storage operators, We sent a written notice of eviction (as well as emailed them) They were given a time frame to be out of the unit with their belongings, what is the next step if they DO NOT remove their belongings? Plus, they have not as of yet paid rent for the month. We are not evicting for non-payment…
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yellow tabs for auction
does everyone use the yellow tabs with serial numbers for auctions?
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Rentable unit report
Is there a report that will show you which manager made a unit rentable or not rentable?
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Exit Survey for Move Outs prompts selection prior to sending email
I am trying to see if there is anyway for us to keep track of Exit Surveys that have been sent by my employees. Right now, when you go to move out a tenant, the system prompts me to select "reason for leaving" + "would you rent again" -before actually sending the exit survey email. Is it possible for me to edit the…
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Grand Opening Ideas for New Facility
We have a new large facility set to open in Delaware at the end of this year. Can anyone recommend any new marketing ideas for our grand opening? In the past we have done streamer flags, blow-up dancing guys, balloons, ribbons, etc.. -I am just curious if anyone has any other suggestions/more modern ideas to grab the…
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Rental agreement through Sitelink?
Hello, Our goal is to do away with the paper rental agreements. We are in California, does sitelink offer online rental agreement for storage facilities to use? Or is there a pathway as how to download one that we'd have to implement? Thank you. .
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Semi Annual Billing
I have several tenants scheduled for semi annual payments. Yes, I had the semi annual box checked in advance, but the amount is only showing is for 1 month. How do I fix this?
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Merchandise receipt for a walk in customer
We have just started to sell packing supplies and ended up
using a roll of tape for the office. I entered a sale and zeroed out the amount
then proceeded. I wasn’t given the
option to print a receipt. Printing a
receipt for a walk-in customer has to be an option, right? And can you reprint a
receipt? If so from where?
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Is it better to show or not show prices on your website
Can anyone give me info on how to remove the prices from our website? We want it to show or say Call Office for Details. I know if I change the price on Sitelink it will change it on our website too.
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Label Shapes on Maps
Can someone tell me if there is a way to label the shapes on the maps that are placed. One of our facilities is underground and has pillars (50+) throughout their facility. They use these pillars as a mapping structure for their spaces and they are all numbered/lettered. We would like to be able to reflect these as such on…
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Creating a new company letter
How do I go about adding a new letter to our company documents? We're wanting to give notice out to our customers.
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Customer Account Address Changes
I notice that when a customer changes their address online, it creates a note that shows that they have done so, which is great. However, the address shown in the note is the OLD address. This can be helpful, but for legal reasons, we need to be able to document the NEW legal address. Is Sitelink looking to add this soon?…
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RE: Invoicing
I have a tenant that has 9 units. 1 is in cc the other 8 are outdoor standard units. I'm having an issue with the invoicing showing all the units on 1 invoice. For some reason it is sending the climate control unit invoice seperate from the other 8 units. The tenant keeps requesting that the invoice show all 9 units and I…
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New MoveOut will not show up on vacant list?
I just moved out one of my interior units - I go to print out a new vacant list and realize this unit "1075" will not show up. First step is an obvious refresh, then a sitelink reset. No luck, so I then check my facility map and confirm this unit is green/vacant... I check the lead to lease, find its available thru there…
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Why are reports organized by first digit instead of whole number?
Is there anyway to have reports organized by whole number instead of the first digit? When we run our "Past Due Balances" report and sort by "unit" the report will go - 06,09,104,122,23,32,38... The report is improper order and should be organized by whole number. Does anyone know who I can contact to correct this error?…
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How to clean black residue from downspout's drains?
We have toooo many downspouts to count on property. Under each one running onto the concrete surface we have a continual black area caused by the roof runoff? Other than power washing, which proved to be too expensive and time consuming, and if you have a similar situation, what are you using to clean that's effective?