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Rental agreement through Sitelink?
Hello, Our goal is to do away with the paper rental agreements. We are in California, does sitelink offer online rental agreement for storage facilities to use? Or is there a pathway as how to download one that we'd have to implement? Thank you. .
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Semi Annual Billing
I have several tenants scheduled for semi annual payments. Yes, I had the semi annual box checked in advance, but the amount is only showing is for 1 month. How do I fix this?
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Merchandise receipt for a walk in customer
We have just started to sell packing supplies and ended up
using a roll of tape for the office. I entered a sale and zeroed out the amount
then proceeded. I wasn’t given the
option to print a receipt. Printing a
receipt for a walk-in customer has to be an option, right? And can you reprint a
receipt? If so from where?
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Is it better to show or not show prices on your website
Can anyone give me info on how to remove the prices from our website? We want it to show or say Call Office for Details. I know if I change the price on Sitelink it will change it on our website too.
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Label Shapes on Maps
Can someone tell me if there is a way to label the shapes on the maps that are placed. One of our facilities is underground and has pillars (50+) throughout their facility. They use these pillars as a mapping structure for their spaces and they are all numbered/lettered. We would like to be able to reflect these as such on…
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Creating a new company letter
How do I go about adding a new letter to our company documents? We're wanting to give notice out to our customers.
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Customer Account Address Changes
I notice that when a customer changes their address online, it creates a note that shows that they have done so, which is great. However, the address shown in the note is the OLD address. This can be helpful, but for legal reasons, we need to be able to document the NEW legal address. Is Sitelink looking to add this soon?…
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RE: Invoicing
I have a tenant that has 9 units. 1 is in cc the other 8 are outdoor standard units. I'm having an issue with the invoicing showing all the units on 1 invoice. For some reason it is sending the climate control unit invoice seperate from the other 8 units. The tenant keeps requesting that the invoice show all 9 units and I…
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New MoveOut will not show up on vacant list?
I just moved out one of my interior units - I go to print out a new vacant list and realize this unit "1075" will not show up. First step is an obvious refresh, then a sitelink reset. No luck, so I then check my facility map and confirm this unit is green/vacant... I check the lead to lease, find its available thru there…
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Why are reports organized by first digit instead of whole number?
Is there anyway to have reports organized by whole number instead of the first digit? When we run our "Past Due Balances" report and sort by "unit" the report will go - 06,09,104,122,23,32,38... The report is improper order and should be organized by whole number. Does anyone know who I can contact to correct this error?…
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How to clean black residue from downspout's drains?
We have toooo many downspouts to count on property. Under each one running onto the concrete surface we have a continual black area caused by the roof runoff? Other than power washing, which proved to be too expensive and time consuming, and if you have a similar situation, what are you using to clean that's effective?
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STOPPING PAYMENT ONLINE
How to make it where someone can't make an online payment?
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credit card payments coming back declined
Do you ever get a noticed later that a card has been declined or didn't go thru? Do you check monthly, that they all processed?
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Auto pay
I have several tenants that are on autopay. All but 26 of them have me take out payment on the first. The rest have me process their card on various days up to the tenth. On the screen where you set up credit card billing, for the ones that want a different date, can I select auto bill on day past due? Like tenant want…
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Card Payments on pre-lien or liened units?
Hi, My question is this. Does sitelink accept payments by card on a unit that is in pre-lien or lien status? Hopefully not but it has come up in conversation, so we wanted to ask. Thank you.
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Creating Invoices Manually
I have a tenant that wants to be invoiced for 2 years. I am really not looking forward to manually entering dates for the next two years. The "old" system allowed you to click to add dates under edit charges & payments. I don't see that anywhere now. Anyone know if there is an easier way to make this happen?
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RE: Auction unit that has outside Liens on items
So there is a unit going to auction at a nearby facility that reached out to us for assistance. During a UCC search, the tenant came back with two other liens. Lien letters are going out to them. The question is, what is the procedure if they provide you a list of items they are looking for and none of the items are…
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Parking Spot rentals; OK or not?
I just got a inquiry from a customer who would like to store his forklift in one of our parking spaces. He stated he has a bill of sale and the title to demonstrate proof of ownership, in addition to his own insurance. Are there any other documents you guys would require before allowing this customer to park here? The…
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Site Expansion
We are looking to expand our facility to include climate controlled units and also indoor and/or outdoor space for campers, boats, RVs, etc. What are the typical dimensions of the climate controlled buildings? Are developers having issues due to the current building code (we are in PA) with building spacing, dimensions…
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RE: Davinci Locks + Sitelink
Hello I tried to do a search on this topic prior to asking here, unfortunately I couldn't find anything that was up to date. So my question, is anyone using Sitelink and Davinci Locks. I am aware Sitelink and davinci were working to integrate them but can't find any info. We have the davinci locks already (actually have…
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New Davinci Lock Integration
In the last Sitelink update a couple days ago, it said there was new Davinci lock integration. It had directions to enable "Electronic Locks" which I did and made sure the box was checked but I see zero difference with Davinci lock integration. Davinci lock codes still only show up in Unit Notes. The update said they would…
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Past Due and Lien notices processing error
As of yesterday when I go to process Lien and Past Due notices on my reminders list I keep getting a processing error. The tenants are set up on email and SMS delivery, so I'm not sure what's going on. Anyone else having this issue? Any help would be greatly appreciated!
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How to send an email to all tenants with a picture attached?
We're planning to send out a mass email to all tenants with a referral discount. I have the flyer made up, I'm just not sure how to include it in an email through SiteLink.
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date/time selection prior to sending Lien Notice (eSign)
When sending our lien notice thru forms via eSign; It prompts me to select the auction date and time, in addition to the payment due date. Is there somehow I can add this feature on one of my other forms like a Settlement Agreement? If we have an out of state tenant who wants to do a settlement, I would like to input all…
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Dismiss unowed reverse???
I dismissed a tenants balance as unowed after moving them out in the system, but now need to pay them. Is there a way to reverse this?
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Email Problem Number 2
We got the last email problem fixed, but now I can't email invoices again unless I go in and restart the computer. It will email about 10, then I have to restart the PC again. I can send receipts. Thanks
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Is it possible for a customer to add their photo id to the E-Sign?
Is there a way for a customer to add their photo id when I send them a E-Sign? I can't seem to figure that out.
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When trying to converse with a potential new customer on Lead to Lease, how to sms msg?
We had a potential customer contact us by text, there should be an easy way to communicate with people who are not in sitelink yet. If you have their mobile number and they can not talk but could text that would save a lot of effort and provide an additional tool to communicate with new customers or would be customers.
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Storage Treasures for Online Auctions
I am about to start doing online auctions thru Storage Treasures; for those of you who use it, do you now prefer selling them online rather than in person? Did you notice an increase in profit/bidders with online? What do you guys charge for the cleaning fee deposit? And is there ever a case where the buyer just doesn't…
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Automatic Daily Close With Cash Adjustment
We recently switched to an automatic Daily Close. A cash adjustment that was entered prior to close is still sitting on the pre-close screen. Must we do a manual close in order to account for any cash adjustments? Thank you