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Rental Agreement
Our facility will be needing rental agreements soon. Does Sitelink offer anything we could use?
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AVS partial mismatch
I have tenants that have a partial mismatch with the zip not matching. We have only 7 zip codes for our City. I have changed it to every one of those zip codes and each one failed.
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Entering Notes on an Account with Multiple Units
I did not see a better place to post this, so I am posting it here. (SL, if there is another forum category for asking technical minutiae-type questions like this, please let me know.) When entering notes on a customer's account that has multiple units, I generally want the note to be visible across the entire account no…
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CC autobill update for multiple units
I have a tenant with multiple (2) units; they called and updated with new CC information, I took the call and updated with Myhub. Evidently, the new credit card information get put into the unit I called up, but not to the other unit that the customer rents?? My assumption would have been that since the two units are…
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How do you get siteLink certification?
I want certificate that I am siteLink certified
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Navigating Rate Changes
Hi Self-Storage Pros! Let's talk about revenue optimization and rent increases! It can be a bit nerve-wracking to tackle these topics, but this forum is all about helping you keep your businesses thriving. How do you approach rent increases at your facility? Any creative strategies or communication techniques that have…
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Can anyone tell me how to turn OFF the sound or turn off the annoying chime sound???
I would like to know HOW to turn OFF the sound/chime when using Sitelink. It is so annoying that I have to MUTE my PC but then have to UNMUTE back and forth. There has to be a way to turn OFF this annoying BOINGGGG noise everytime I hit a button when using sitelink.... please help!!!
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Esign document does not attach to email
Please help me troubleshoot Esign attachment to email. I sent Esign document to customer and the recipient could not find an attachment. She showed me on her phone what was received. There was no attachment. Is this a system error or am I missing something?
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Gate code Suspended denied
my tenant that has 3 units, code says denied. I went into the gate program Storlogix and unchecked suspended. refreshed both programs sitelink and storlogix and the code is still denied Anyone know what is going on here? TIA
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Storage Experience
Hi Guy's, I need to post a job opening, any ideas on where to post for better chances of applicants with storage experience?
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On AVS mismatches why won't Sitelink remove on the reminders board a match once it has been updated?
We currently have 16 AVS mismatches but have checked and matched 10 of these. I have done all the proper steps and previously had no issues with this. But recently have not seen them updated on the reminders board.
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Rent Increase
Hi Everybody, I'm trying to raise rates across the board. I know I've done it in the past where it would not change the tenant's rate, just unit size. I did what was shown on this site, but it continues to put it in the tenant's rate as well. Thanks! Sally Powhatan's Community Self Storage
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Why is the 'bulletins' not showing on the reminders?
There have been times when the 'bulletins' are not showing in the reminders, seems it just disappears, so I've no idea if anyone has made a payment without going into the daily report.
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Is there a forms keyword for the overlock fee?
I'm going through and updating my paperwork and fee schedule. I can't find a keyword to insert the overlock fee into the paperwork notices. Is there one?? As a workaround, I'm using the Late Fee #2 for the price, but then not turning it on so I don't double charge, which is kind of clunky as I need to remember to change…
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Is there a way to view who rented all the units for the month?
I can't find anything that lists which employee rented each unit. I know you can go look in each individual account but looking for something quicker than that if possible
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Employee login
Is there a way to see what passcode an employee has? Or a way to view a report of what they typed in. Frustrated at not being able to log in to web edition or my hub. Only thing I can do is change passcode. I changed it to what they said it was supposed to be. See if they can get in. Thanks
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Making online payments
Is anyone else having issues with Sitelink not allowing tenants to make partial payments on their units? Ii have a tenant who emailed saying she can no longer make weekly payments on her multiple units! It wants her to make full payments.
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Issues with card transactions today?
Earlier this morning I tried to take a card payment from a tenant, and it was kicked back with this notice: "Msg: Payment failed to process: Transaction declined: Please retry Reason Code: " Normally there is a reason code, but for this, there was not. I also just now tried to take a card payment for a tenant with multiple…
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Vote For Storable!
We have some exciting news to share with you! Storable has been nominated in not one, not two, but EIGHT categories for the Inside Self-Storage (ISS) 2023 Best of Business Awards. We are super pumped about this recognition and would love your support. The categories we are nominated in are: * Best Management Software *…
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Can't find form print options...
I've done it before, and I remember it being fairly easy and straightforward, but I can't find it now. I need to change what forms get printed off on a Move Out. I had a custom move out letter at one point, but the inserted keyword functions didn't work so I stopped using it. I've changed it now to eliminate those keyword…
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Feature Request Collective Submission
SiteLink states that their only basis for considering new features is the frequency of requests made for a particular feature. This is unwise considering that even if a request is addressing the same problem, it may not be the same "feature" requested to solve it- if a request is even made at all.. So I wanted to try…
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Annual Invoice vs Monthly Invoice
I Invoice all of my tenants monthly except for Verizon, who wish to pay yearly. I have gone to Ledger Settings and changed the invoicing to Annual, but it is not generating a correct invoice. Am I missing something?
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Transfer feature in SL
Does your facility use the transfer feature or do you perform a new move-in and then move-out? The transfer feature always seemed like a straightforward, easy approach but I would like to know what you think?
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Document Delivery report?
Good morning, Does anyone know of a way to see the breakdown of which of your tenants have a Print Document Delivery setting vs Email? I've tried looking through the reports but can't seem to find anything that helps.
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online payments
How come some of the online payments do not show up in my reminders? I got an email stating a certain tenant paid, but it wasn't in the reminders on the bulletin board.
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March 28th update sitelink won't allow login
Cannot login to sitelink after update today.
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Autopay Set-Up
98% of my property is on autopay, so it takes a LOOOOOOONG time. Is there a way to set up SiteLink to automatically run autopay at a certain time during closed hours? (I tried to select "Billing and Accounting" under the "How-To's" category, but it was unavailable.)
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Sitelink access control
does the access control feature from sitelink keeps track of alarms? or will we still need to rely on our current system for that?
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Can you still do a daily close for a previous day if you haven't closed for present day?
I forgot to close out 03/24/23. Can I still do a daily close for that day if I have not taken in anything for today, 03/27/23? If so how?
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SiteLink and PTI interface issue.
Anybody have a good understanding on how SiteLink interacts with gate software? The situation I have is; one of my tenants was delinquent, to get paid up she wanted the unit put into her boyfriends name. No big deal, they were getting some sort of education assistance through the local college, and needed to have his name…