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Vote For Storable!
We have some exciting news to share with you! Storable has been nominated in not one, not two, but EIGHT categories for the Inside Self-Storage (ISS) 2023 Best of Business Awards. We are super pumped about this recognition and would love your support. The categories we are nominated in are: * Best Management Software *…
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Can't find form print options...
I've done it before, and I remember it being fairly easy and straightforward, but I can't find it now. I need to change what forms get printed off on a Move Out. I had a custom move out letter at one point, but the inserted keyword functions didn't work so I stopped using it. I've changed it now to eliminate those keyword…
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Feature Request Collective Submission
SiteLink states that their only basis for considering new features is the frequency of requests made for a particular feature. This is unwise considering that even if a request is addressing the same problem, it may not be the same "feature" requested to solve it- if a request is even made at all.. So I wanted to try…
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Annual Invoice vs Monthly Invoice
I Invoice all of my tenants monthly except for Verizon, who wish to pay yearly. I have gone to Ledger Settings and changed the invoicing to Annual, but it is not generating a correct invoice. Am I missing something?
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Transfer feature in SL
Does your facility use the transfer feature or do you perform a new move-in and then move-out? The transfer feature always seemed like a straightforward, easy approach but I would like to know what you think?
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Document Delivery report?
Good morning, Does anyone know of a way to see the breakdown of which of your tenants have a Print Document Delivery setting vs Email? I've tried looking through the reports but can't seem to find anything that helps.
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online payments
How come some of the online payments do not show up in my reminders? I got an email stating a certain tenant paid, but it wasn't in the reminders on the bulletin board.
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March 28th update sitelink won't allow login
Cannot login to sitelink after update today.
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Autopay Set-Up
98% of my property is on autopay, so it takes a LOOOOOOONG time. Is there a way to set up SiteLink to automatically run autopay at a certain time during closed hours? (I tried to select "Billing and Accounting" under the "How-To's" category, but it was unavailable.)
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Sitelink access control
does the access control feature from sitelink keeps track of alarms? or will we still need to rely on our current system for that?
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Can you still do a daily close for a previous day if you haven't closed for present day?
I forgot to close out 03/24/23. Can I still do a daily close for that day if I have not taken in anything for today, 03/27/23? If so how?
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SiteLink and PTI interface issue.
Anybody have a good understanding on how SiteLink interacts with gate software? The situation I have is; one of my tenants was delinquent, to get paid up she wanted the unit put into her boyfriends name. No big deal, they were getting some sort of education assistance through the local college, and needed to have his name…
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StorLogix question
Looking at Event Viewer the Granted Entry switched to Granted Exit mid-day and gate stopped working. No staff were on site, and nothing was changed. The gate worked fine before the change. When Tenant enters their valid pin in the keypad the message Granted Exit shows but gate does not open. Help!
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What is the correct way to process a refund after tenant decided he didn't need it?
A tenant came in 2 days after signing lease, never moved in as he decided he did not need it. The owner approved refund in full amount which was prorated amount of 59.03. When trying to do a regular move out, the amount was less than owed. Was there a different way to do this? he paid with cc. But I ended up paying him in…
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Year Invoicing
Hi Everyone! So, I have a lot of customers who pay yearly. So far, for the past (almost) year that I have been running SiteLink at my facility, I have been creating their invoices manually because I haven't figured out how to have a yearly invoice automatically generated. Any tips on this would be greatly appreciated. :)…
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Electronic Locks Update
On February 8th Sitelink released an update the the following for electronic locks was added. I have sent support a question on how this works. Needless to say they was not very helpful. If I am understanding correctly you have to open modify units, then batch edit locks and enter each lock code manually. If that is the…
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Looking for reviews for SelfStorageSMS..
Looking for reviews for SelfStorageSMS.. I current have a SMS service but it does not record the return SMS message in Sitelink. So I'm looking for something that is more automated.
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Texting Two Numbers
Can we text 2 numbers with the same process as emailing 2 addresses?
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MyHub
For those of you that use MyHub. How long does it take for your 3-D maps to load using phone or tablet?
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Any recommendations on drill out bits for cylinder locks?
We use the chateau cylinder locks and our drill out bits cost around $45 a bit... Was seeing if anyone knows of any better drill out bits that are much less and last a few drill outs. Thanks!
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Selling / Buying Facility?
With all the facilities being bought/sold, what does seller/buyer need to do to transfer property operations regarding: SiteLink, sitelink payment processing (is there a report showing prepaid rent to credit to buyer?), integrated text messaging, sitelink website? I haven't seen this topic discussed before...
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Help - Blocking Move-Ins
Is there any way to block old troublesome tenants from moving back in? We have a do not rent list & it seems that sometimes people are not checking it to make sure the person moving in is not on the list - so they move them in then its a gong show (again).
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Delay in Sitelink syncing to Noke Smart Entry
I'm wondering if there is a button or ability to have Sitelink sync with Noke in real time? Right now, when a unit is rented in Sitelink the system is meant to automatically sync with Noke in real time and input all of the tenants information so they can download the app and access their unit. Currently, there seems to be…
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Versapay
So do we need to do anything regarding the switch to Versapay or does it just happen for us on 2/17?
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Drivers License scans
Hello! One of my employees must have accidentally changed something in the settings or settings of the printer and when scanning a DL into the system from SL it only scans a tiny portion of the corner, like it was blown up... Has anyone had this problem before? Thanks in advance!
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Telling a customer No
What's the best way you have to tell a person we will not rent to them? I have always found it difficult to explain to a customer that we don't want their business (Or more specifically the trouble they bring)
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ZELLE PAYMENTS
I have had several customers ask if we take zelle. We haven't as of yet. But thinking about it. No credit card fees sounds pretty good.
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E-sign Docs optimized for mobile devices
I have had a few customers who cant seem to sign the Rental Agreement or Insurance Agreement with mobile devices. So I sent myself one to try it. These Docs are not optimized for mobile, so they are hard to read and figure out where to sign. Can @storable_support do anything on this? Thanks
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Verifying AVS
When verifying AVS on some Credit Cards it does nothing. Does anyone know why?
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Storable Payment Processing
What is your experience with Storable Payment Processing? Has anyone found a way around this? Or switched to a different software due to the forced change?