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Anyone have this tenant before?
I just found a tenant unloading a car full of newspapers into his unit. Looks like he comes twice a day and unloads them (we have an unmanned facility and I just happened to catch him while I was doing my rounds). The unit is about 1/2 full with papers. I looked the guy up in our local court happenings. Let's just say over…
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Where did this charge amount come from?
I went to apply a normal payment to this account ($100 on a $99/month unit); and I see that the charges generated for this month are suddenly $168?? Nothing has been changed on this account that I can see, where did this charge amount come from?
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Lien attendance
Good morning, Quick question for you. When conducting an auction do any of you allow the tenant themselves to be present during the auction or are they made to stay off the premises? Thank you.
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New insurance company got billed twice for tenants
We recently switched insurance companies and they handled auto enrolling our existing tenants into insurance if they did not opt out. About a week later, we are noticing 2 months of insurance getting billed on tenants accounts. Our insurance company is saying this is Sitelinks side and Sitelink is saying it is the…
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How to Void e-sign document?
We have tenants' eSign credit card authorizations and when they change credit cards I do not know how to void the previous design authorization so I can send the tenant a new authorization to design. The reason I want to void the old e-sign credit card authorization is that if it is not removed or voided Sitelink will only…
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Lag times :(
Anyone else get extreme lag times like 3-4 minutes at least when entering a move-out date, in Esign or Efiles on customers account and also at the end of converting lead to lease. Has been happening over a year and still happening. I have clear and reset and also done all updates but never gets better.
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Incorrect date on reports
Maybe I missed it, but has anyone received any further information on when they are going to correct the date issue on reports? I printed a report yesterday for my controller that was dated November 30, 2022!! So confusing.....
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Insurance
Checking to see who everyone is using for ins? Ours went double. Not tenant insurance.
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How do I advance a paid through date?
I rented a unit and they paid for a year so I gave 1 mo off. System only paid through Nov 2023 should be Dec 2023. How do I advance the paid through date?
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HOW TO REVERSE DAILY CLOSE?
HOW TO REVERSE DAILY CLOSE?
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Transaction Fee for Denied CC
Has anyone started charging for denied credit cards on autopay? If so, can a fee be added automatically when this happens or do I have to do it manually?
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Military customers
Is there a report showing all military customers??
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Paid through dates not syncing with transfer
Yesterday I did a transfer
(upgrade) from BU021 to BU056 ($215.00). Her anniversary
date is the 31st of any month (that has 31 days). I collected the
difference of $212.49 because she had a pro-rate credit of $3.00. When
all was said and done, I noticed her paid through date said 12/30/2022. It
should have said 01/30/2023.…
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Unable to scan id's says please attach scanner
Anyone able to help with this?
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100 email sending limit
Recently I had to send updated Rules and Regs to our 306 tenants. Outlook tagged us a spam and only 100 tenants received the email. For a week we could not send emails. I've been told you can send 100 emails every 61 minutes. What do you do in case of an emergency? We have had to close the office due to weather and need to…
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auto invoices
I have auto invoices set up to go out 1x a month. has something changed in sitelink? I haven't touched the setting for the invoices to automatically process on a certain day, but noticed that they did not show up in my reminders
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SitetLink Training & Certifications
How would I go about finding training/certifications for SiteLink? I'd like to learn as much as possible.
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Reverse Move IN
I was wondering if there is a way to reverse a move in, if the tenant changes their mind within the same day? I was looking at the ledger adjustment, what does "Delete Account" do? Any help is appreciated. Thank you
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Uncleared Refund Checks, Reversal?
If we issue a refund check and post it in Sitelink and the check was never received by the tenant, how do we reverse the original check? This has come up before where we had to put a stop payment on a check and reissue one. I couldn't figure it out, Sitelink would not let me do a ledger adjustment on the check, so I just…
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E-sign receipts / Chargebacks
I'm a long-time user of SiteLink; before Storable, before Web Edition... long time (since 1999 I believe). Technology has allowed for immeasurable advances in paperless transactions, convenient and green payment and rental processes. Yet Storable lacks one significant feature that is costing us thousands of dollars…
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Revenue Management
We are currently using the system to auto-generate 30-day notification letters of upcoming rate increases based on certain criteria. We would also like to email each customer a copy of the letter in addition to sending via USPS. Unfortunately, the system seems to allow only one option - EITHER email OR print the letter,…
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Postcard Invoices
Any chance of Sitelink Web edition developing the ability to print postcard invoices? Miss this since being forced to the more expensive web edition.
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How do you check daily overlock report?
I am new, today is the start of day four at my new job. I start my day with the "reminders" section, I clicked on "Overlock" and hit process. I didn't write down the units that needed overlocks, now I don't know how to go back and see what they are. Any help would be appreciated.
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Gate Lockout...for certain tenants
I recently changed my Gate Lockout to the 2nd of the month instead of the 11th. I realized tenants were not paying the new month's rent, then moving out on the 5th or 8th or whatever. The question is that I have some tenants who i allow to pay on the 3rd, 5th or later because they get paid on those days. Is it possible to…
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Different Banking for Different Locations?
For those of you that have multiple locations I am curious. Does SiteLink allow for different banking information per location for cc payments and auto drafts? I would like to keep each location segregated if I build or purchase in another place.
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Re-Sending a Lien due to Newspaper error
I have three tenants who were scheduled for Auction today. Newspaper failed to list the date and time of Auction. Now I need to re-send the Lien to the tenant. I have re-scheduled the Auction date in Sitelink but now I need to send out the certified mailing again. How do I get Sitelink to generate the new Lien ?
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Printing tenant addresses onto Avery labels possible?
Is it possible to print tenant addresses (like full Rent Roll for mass mailing) directly onto Avery labels? If so, how? Thanks!! (I'm a newbie, sorry if I've posted this in the wrong place/way!)
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Adding Discount To Ledger and Making Payment for rent unit
We rent unit on siteLink and want to add discount to unit. After adding discount, we want to make payment for it. How can we achieve this process?
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Print Envelopes from SiteLink
I see there is a way to print mailing labels from SiteLink, but is there a way to just print on the envelopes? If not, I would like to put this up for suggestion. I just think a printed address on the envelope looks way more professional than a "sticker".
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Thanksgiving Support Closures 2022
In observance of Thanksgiving, Storable Support will be closed on Thursday, November 24 and Friday, November 25, 2022. We will return to regular business hours on Saturday, November 26, 9:00 am EST. For support-related questions, please contact: * SiteLink: afterhoursemergency@sitelink.com * SiteLink…