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Cancel/Void an ACH payment before its commited?
I have an ACH payment that ran thru the night on autobill that I forgot to cancel yesterday. Is there anyway to cancel the ACH payment thru Sitelink or Storable Payments before it gets processed thru the customers bank account? I have not committed the payment yet thru Sitelink.
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PDF Converter Error
Does anyone else get an error when generating documents that requires you to download a PDF converter? I've spoken to support, and when they remoted in to the system they did something and said it should fix the problem but it seems to have even made it worse... the problem isn't the converter or downloading it, but it…
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Selling a vehicle
Hello, We have a tenant who is default on a unit and is coming up for sale. We cut the lock and lo and behold there's a mid 70s Fiat inside. Does anyone have any experience selling vehicles inside units? What steps would be need to take to do it properly?
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Setting up ACH payments
I'm trying to set up ACH functionality, I haven't used it before, but now have a tenant that wants to autopay that way. I have his tenant information set up, have everything turned on (that I can find) to do ACH, and it did not take it out. When I go into Billing-->ACH Bank Debit to process, it gives me a popup saying ACH…
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WHY does Sitelink Web Edition, and Corp Control require Local admin to run?
WHY does Sitelink Web Edition, and Corp Control require Local admin to run when you have a specific update in June of 2018 that states you specifically fixed this issue? https://storageforum.sitelink.com/discussion/3182/june-12-2018-version-history-release Please provide a work around.
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Rate changes
Anyone know how to get rid of pending rate changes on the bulletin? Aside from opening and dismissing all with a note. I do this and its back the next day.
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rent increase
If you have a customer who needs a large rent increase. Can you increase to whatever you want? Or is there a limit like 20 percent at a time? With insurance rates going up and I think he has slipped by.
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SMS Service Provider Recommendations
While I see Sitelink is adding a SMS feature to their customer desired list I need to move forward now and start using SMS. What are your pros/cons and recommendations for a SMS Service Provider? Thanks.
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Emailing Preliminary Lien Notices in CA via Storable?
I know there are third-party services who offer the ability to email Prelien Notices (which are California approved), but my question is, does Storable?
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Text Messaging through Sitelink
Does anyone use Texting through Sitelink and if so, which one and how is it working for you. I see there are 3 choices with Sitelink: SMS Resources, LLC Twilio Clickatell
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Online Reservation Issue
I noticed an online reservation over the weekend that was for a unit that was already reserved. The original reservation was entered in Lead to Lease on 7/9 with a needed date of 7/16 and expiration on 8/8/18. How did that happen?
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Sms, Texting ,Notifications
Hey yall! Does any of yall use sms? Im looking into getting it for my facility, and was wondering if i can get any feedback! Which company did your facility go with? Did you get intouch with customers better than calls and emails? Thankyou
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Transfer For One Unit To Another
How come when you transfer a tenant in Sitelink from one unit to another it is recorded as a Move-Out?
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The default move out form has no data
The default form that prints at move out has no information.....
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Automate Collection Emails/SMS
Is there anyway for Sitelink to send out the past due notices/pre-late notices automatically at the event date? We do automatic invoices with Sitelink and this would be a huge help to us!
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Tenant Notification, Mail Service
Looking for an SMS provider that can send late notices, auction related SMS texts, etc. Anyone have any experience and price info with the below providers? Thanks.
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Texting and Email in bulk
I am looking for a way to send text to all my Past due Clients at one time. Also email to all Past due at the same time. Thanks
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How many users here make feature requests?
Forgive any frustration that may come out here, but I've gotten little-to-no constructive responses from the development team when feature requests aren't responded to appropriately, requests for information regarding options that are available in SiteLink menus just to be told those don't exist or it's already there and…
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Same name, not same person...SiteLink doesn't recognize???
I have two different customers with the same last name, and SiteLink isn't letting me differentiate them for some reason. Example: John Smith and Jane Smith. John has two units and Jane has one. John moved in two months before Jane. At some point (I don't know how or why currently) SiteLink converted Jane's unit into…
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Virtual terminal
Hi, long term sitelink user here but I have to admit I don't understand something. What in the heck is Virtual Terminal all about? I was cleaning up my settings for users vs facility managers and I have to admit I don't know why I would remove or add permissions for this section? Thank you!
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drill out insert lock
What do you use to drill out an insert lock?
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Do you charge an auction fee for EVERY unit a tenant has?
I have a tenant with 3 units up for auction. Since I do the auctions myself, the fee basically just covers the newspaper ad, so I'm thinking I might just charge them once instead of for each unit. I mean, if I had two units with different tenants up for auction, I charge them both even though the price of the ad is…
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email receipt option from payment page
It would be great if Sitelink would offer an email option instead of just a print option on payment page. I always have to go out, open the tenant back up and email from receipts. 85% of our clients want an emailed copy.
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Merchant services companies
Which merchant services companies work with sitelink?
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What are the best things a manager can do help the business succeed?
Hello, I have been the manager of this facility for a little over 2.5 years. This was a new business that I started with and helped grow. I set up sitelink, built our website (always learning and changing), did advertising, and I work office hours as well as on call. I am the only employee, so I do all of the tasks for…
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Add a recurring late fee to moved out customers with a balance still owed.
Hi, Trying to add a $25 late fee that gets automatically added to the certain account when the customer moves out and leaves a balance owed. I would like the moved-out account to add $25 every 30 days automatically.
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Delete vs credit unpaid future charges at move out
Sitelinks default setup is supposed to delete unpaid future charges at move out, and that is how ours is set. We moved someone out today with pro-rated move out, and Sitelink credited the remaining days of the month (instead of deleting the charges), moving the paid through date in the process. We tried it before and after…
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How do I make our lease size for mobile screens?
Good morning! I am trying to set up our lease to fit mobile screens. Right now, we use an RTF form for our lease, and that works great for computers and tablets, but if a customer uses their mobile device there's either a lot of white space or it's zoomed really weirdly. I've attached a screenshot to better show what I'm…
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Is anyone's invoices printing out incorrect amounts?
It seems with every new price increase given by SiteLink, more issues are coming out. I have a tenant who had a price increase in November 2022 and every invoice printed out since then shows the wrong price. The amount of the unit plus the tax DOES NOT equal the amount requested. Has anyone encountered this problem?
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How Do I Fix Out Of Sync Dates?
I did a manual update to SiteLink and made sure my Windows Update was current. The Vacancy Report is still pulling the wrong date. The correct date is being requested, but the report spits out with bad date.