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StorLogix question
Looking at Event Viewer the Granted Entry switched to Granted Exit mid-day and gate stopped working. No staff were on site, and nothing was changed. The gate worked fine before the change. When Tenant enters their valid pin in the keypad the message Granted Exit shows but gate does not open. Help!
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What is the correct way to process a refund after tenant decided he didn't need it?
A tenant came in 2 days after signing lease, never moved in as he decided he did not need it. The owner approved refund in full amount which was prorated amount of 59.03. When trying to do a regular move out, the amount was less than owed. Was there a different way to do this? he paid with cc. But I ended up paying him in…
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Year Invoicing
Hi Everyone! So, I have a lot of customers who pay yearly. So far, for the past (almost) year that I have been running SiteLink at my facility, I have been creating their invoices manually because I haven't figured out how to have a yearly invoice automatically generated. Any tips on this would be greatly appreciated. :)…
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Electronic Locks Update
On February 8th Sitelink released an update the the following for electronic locks was added. I have sent support a question on how this works. Needless to say they was not very helpful. If I am understanding correctly you have to open modify units, then batch edit locks and enter each lock code manually. If that is the…
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Looking for reviews for SelfStorageSMS..
Looking for reviews for SelfStorageSMS.. I current have a SMS service but it does not record the return SMS message in Sitelink. So I'm looking for something that is more automated.
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Texting Two Numbers
Can we text 2 numbers with the same process as emailing 2 addresses?
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MyHub
For those of you that use MyHub. How long does it take for your 3-D maps to load using phone or tablet?
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Any recommendations on drill out bits for cylinder locks?
We use the chateau cylinder locks and our drill out bits cost around $45 a bit... Was seeing if anyone knows of any better drill out bits that are much less and last a few drill outs. Thanks!
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Selling / Buying Facility?
With all the facilities being bought/sold, what does seller/buyer need to do to transfer property operations regarding: SiteLink, sitelink payment processing (is there a report showing prepaid rent to credit to buyer?), integrated text messaging, sitelink website? I haven't seen this topic discussed before...
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Help - Blocking Move-Ins
Is there any way to block old troublesome tenants from moving back in? We have a do not rent list & it seems that sometimes people are not checking it to make sure the person moving in is not on the list - so they move them in then its a gong show (again).
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Delay in Sitelink syncing to Noke Smart Entry
I'm wondering if there is a button or ability to have Sitelink sync with Noke in real time? Right now, when a unit is rented in Sitelink the system is meant to automatically sync with Noke in real time and input all of the tenants information so they can download the app and access their unit. Currently, there seems to be…
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Versapay
So do we need to do anything regarding the switch to Versapay or does it just happen for us on 2/17?
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Drivers License scans
Hello! One of my employees must have accidentally changed something in the settings or settings of the printer and when scanning a DL into the system from SL it only scans a tiny portion of the corner, like it was blown up... Has anyone had this problem before? Thanks in advance!
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Telling a customer No
What's the best way you have to tell a person we will not rent to them? I have always found it difficult to explain to a customer that we don't want their business (Or more specifically the trouble they bring)
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ZELLE PAYMENTS
I have had several customers ask if we take zelle. We haven't as of yet. But thinking about it. No credit card fees sounds pretty good.
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E-sign Docs optimized for mobile devices
I have had a few customers who cant seem to sign the Rental Agreement or Insurance Agreement with mobile devices. So I sent myself one to try it. These Docs are not optimized for mobile, so they are hard to read and figure out where to sign. Can @storable_support do anything on this? Thanks
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Verifying AVS
When verifying AVS on some Credit Cards it does nothing. Does anyone know why?
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Storable Payment Processing
What is your experience with Storable Payment Processing? Has anyone found a way around this? Or switched to a different software due to the forced change?
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Cancel/Void an ACH payment before its commited?
I have an ACH payment that ran thru the night on autobill that I forgot to cancel yesterday. Is there anyway to cancel the ACH payment thru Sitelink or Storable Payments before it gets processed thru the customers bank account? I have not committed the payment yet thru Sitelink.
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PDF Converter Error
Does anyone else get an error when generating documents that requires you to download a PDF converter? I've spoken to support, and when they remoted in to the system they did something and said it should fix the problem but it seems to have even made it worse... the problem isn't the converter or downloading it, but it…
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Selling a vehicle
Hello, We have a tenant who is default on a unit and is coming up for sale. We cut the lock and lo and behold there's a mid 70s Fiat inside. Does anyone have any experience selling vehicles inside units? What steps would be need to take to do it properly?
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Setting up ACH payments
I'm trying to set up ACH functionality, I haven't used it before, but now have a tenant that wants to autopay that way. I have his tenant information set up, have everything turned on (that I can find) to do ACH, and it did not take it out. When I go into Billing-->ACH Bank Debit to process, it gives me a popup saying ACH…
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WHY does Sitelink Web Edition, and Corp Control require Local admin to run?
WHY does Sitelink Web Edition, and Corp Control require Local admin to run when you have a specific update in June of 2018 that states you specifically fixed this issue? https://storageforum.sitelink.com/discussion/3182/june-12-2018-version-history-release Please provide a work around.
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Rate changes
Anyone know how to get rid of pending rate changes on the bulletin? Aside from opening and dismissing all with a note. I do this and its back the next day.
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rent increase
If you have a customer who needs a large rent increase. Can you increase to whatever you want? Or is there a limit like 20 percent at a time? With insurance rates going up and I think he has slipped by.
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SMS Service Provider Recommendations
While I see Sitelink is adding a SMS feature to their customer desired list I need to move forward now and start using SMS. What are your pros/cons and recommendations for a SMS Service Provider? Thanks.
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Emailing Preliminary Lien Notices in CA via Storable?
I know there are third-party services who offer the ability to email Prelien Notices (which are California approved), but my question is, does Storable?
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Text Messaging through Sitelink
Does anyone use Texting through Sitelink and if so, which one and how is it working for you. I see there are 3 choices with Sitelink: SMS Resources, LLC Twilio Clickatell
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Online Reservation Issue
I noticed an online reservation over the weekend that was for a unit that was already reserved. The original reservation was entered in Lead to Lease on 7/9 with a needed date of 7/16 and expiration on 8/8/18. How did that happen?
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Sms, Texting ,Notifications
Hey yall! Does any of yall use sms? Im looking into getting it for my facility, and was wondering if i can get any feedback! Which company did your facility go with? Did you get intouch with customers better than calls and emails? Thankyou