Split up a payment

helenatim

My tenant has two units. She went online and made a large payment that went to one unit instead of both units. Can I split the payment up or do I need to refund the payment and do a new pair of transactions?

MamaDuke7

You will need to manually add the extra charges back on that space and manually credit the other one.

storable_support

@helenatim - There a couple of options.

Option 1. You can credit the unit not paid and then add a administrative adjustment charge to the one that overpaid. The paid through date will still be in the future but after the next payment, everything will realign.

Option 2 is to refund the payment and then process a new payment. The downside to this option is the refund may take 10-14 business days before the tenant receives the funds. So processing a new payment may not be an option and worth a discussion with the tenant.

Option 3: if the payment has not been closed, you can void the payment and take a new payment. This will void the payment and the funds should drop off in 1-3 business days.

DDP3

Option 3 FTW @helenatim

teamcapitola

Couldn't you void or NSF the payment (not refunding it back), then reapply it correctly as an "offline" payment using the approval code?