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Paid through dates not syncing with transfer
Yesterday I did a transfer
(upgrade) from BU021 to BU056 ($215.00). Her anniversary
date is the 31st of any month (that has 31 days). I collected the
difference of $212.49 because she had a pro-rate credit of $3.00. When
all was said and done, I noticed her paid through date said 12/30/2022. It
should have said 01/30/2023.…
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Unable to scan id's says please attach scanner
Anyone able to help with this?
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100 email sending limit
Recently I had to send updated Rules and Regs to our 306 tenants. Outlook tagged us a spam and only 100 tenants received the email. For a week we could not send emails. I've been told you can send 100 emails every 61 minutes. What do you do in case of an emergency? We have had to close the office due to weather and need to…
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auto invoices
I have auto invoices set up to go out 1x a month. has something changed in sitelink? I haven't touched the setting for the invoices to automatically process on a certain day, but noticed that they did not show up in my reminders
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SitetLink Training & Certifications
How would I go about finding training/certifications for SiteLink? I'd like to learn as much as possible.
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Reverse Move IN
I was wondering if there is a way to reverse a move in, if the tenant changes their mind within the same day? I was looking at the ledger adjustment, what does "Delete Account" do? Any help is appreciated. Thank you
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Uncleared Refund Checks, Reversal?
If we issue a refund check and post it in Sitelink and the check was never received by the tenant, how do we reverse the original check? This has come up before where we had to put a stop payment on a check and reissue one. I couldn't figure it out, Sitelink would not let me do a ledger adjustment on the check, so I just…
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E-sign receipts / Chargebacks
I'm a long-time user of SiteLink; before Storable, before Web Edition... long time (since 1999 I believe). Technology has allowed for immeasurable advances in paperless transactions, convenient and green payment and rental processes. Yet Storable lacks one significant feature that is costing us thousands of dollars…
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Revenue Management
We are currently using the system to auto-generate 30-day notification letters of upcoming rate increases based on certain criteria. We would also like to email each customer a copy of the letter in addition to sending via USPS. Unfortunately, the system seems to allow only one option - EITHER email OR print the letter,…
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Postcard Invoices
Any chance of Sitelink Web edition developing the ability to print postcard invoices? Miss this since being forced to the more expensive web edition.
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How do you check daily overlock report?
I am new, today is the start of day four at my new job. I start my day with the "reminders" section, I clicked on "Overlock" and hit process. I didn't write down the units that needed overlocks, now I don't know how to go back and see what they are. Any help would be appreciated.
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Gate Lockout...for certain tenants
I recently changed my Gate Lockout to the 2nd of the month instead of the 11th. I realized tenants were not paying the new month's rent, then moving out on the 5th or 8th or whatever. The question is that I have some tenants who i allow to pay on the 3rd, 5th or later because they get paid on those days. Is it possible to…
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Different Banking for Different Locations?
For those of you that have multiple locations I am curious. Does SiteLink allow for different banking information per location for cc payments and auto drafts? I would like to keep each location segregated if I build or purchase in another place.
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Re-Sending a Lien due to Newspaper error
I have three tenants who were scheduled for Auction today. Newspaper failed to list the date and time of Auction. Now I need to re-send the Lien to the tenant. I have re-scheduled the Auction date in Sitelink but now I need to send out the certified mailing again. How do I get Sitelink to generate the new Lien ?
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Printing tenant addresses onto Avery labels possible?
Is it possible to print tenant addresses (like full Rent Roll for mass mailing) directly onto Avery labels? If so, how? Thanks!! (I'm a newbie, sorry if I've posted this in the wrong place/way!)
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Adding Discount To Ledger and Making Payment for rent unit
We rent unit on siteLink and want to add discount to unit. After adding discount, we want to make payment for it. How can we achieve this process?
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Print Envelopes from SiteLink
I see there is a way to print mailing labels from SiteLink, but is there a way to just print on the envelopes? If not, I would like to put this up for suggestion. I just think a printed address on the envelope looks way more professional than a "sticker".
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Thanksgiving Support Closures 2022
In observance of Thanksgiving, Storable Support will be closed on Thursday, November 24 and Friday, November 25, 2022. We will return to regular business hours on Saturday, November 26, 9:00 am EST. For support-related questions, please contact: * SiteLink: afterhoursemergency@sitelink.com * SiteLink…
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How do I stop sending Invoices to Autopay tenants?
Aside from manually deleting for each tenant, is there a wizard to do this?
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Combine Units
Hi Guys, I'm new to sitelink and was wondering if anyone knows how to combine units? I have a tenant with 2 units on different accounts and now wants them on 1
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Storable Access - how quickly does the gate update?
After a payment or a Move-in, how quickly does Sitelink update Access and allow entry? I have seen it happen almost instantly, but this morning I ran a payment for a tenant 30 minutes ago and Access is still not allowing him in. I have refreshed and rebooted Sitelink and still nothing. And Update Gate>All Tenants doesn't…
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Incorrect Paid Through Date..anyone else?
I've been using Sitelink for about 4 years now. The past year has given me a lot of issues when it comes to Paid Through Dates. When a tenant is getting ready to vacate their unit, I let them pay by day and not by month. I have always gone to the pro-rate calculator and charged the amount shown for the particular days they…
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Promotions or discount plans suggested by SL when quoting or seeing vacant units
Hello Guys, We need your advice about a topic we want to implement, needed when you are quoting the vacant units. Is there any way to get; (while you are on Lead to lease looking for your vacant units), a column that shows "promotions" or "discount plans" suggested automatically by SL ? A mean, specifically to the size…
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Stop pay after making payment
Hello, I had a past due tenant pay the amount due, move out of the storage unit then stop pay the payment. What are the next steps to get the funds from the bank back?
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Online Auction Length of Time
How long do y'all run online auctions for? We've done 2 weeks. Wondering if anyone has done them longer and have more success with longer online auctions.
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Sitelink Mobile Payments = Fixed
Sitelink informed me the mobile payment link was fixed. It seems to be the case. There have been no complaints.
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Credit Card Fraud
So; I had Storable payment processing reach out to me for additional transaction information as a unit charge had been disputed. In looking into it, I see that the particular tenant tried multiple (eleven) different cards (different names, different numbers), in a two week period, before the one that ended up being…
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Partial Refunds
So I run autopay at 8am on the 1st. At 6pm on the 1st one of tenants tells me they have moved out. No ten day Notice. But I want to refund them something. Is there a way to do the Move-out and date it for the 11th and refund them the balance, but also have the unit available to rent tomorrow?
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ACH Auto Pay- AGAIN not working
I get an error that says Index was out of range. Must be non-negative and less than the size of the collection. Parameter name: indexI am sure I had the same issue last month. It will only process one at a time. I am going try live update and see if that helps.
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Monday Morning Outage
In case you're having issues logging in this morning, it's a known issue they're working on. It says to use MyHub, but of course the things I need to do first thing in the morning are not available on MyHub. Gotta love Mondays!!! https://status.sitelink.com/