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How do I stop sending Invoices to Autopay tenants?
Aside from manually deleting for each tenant, is there a wizard to do this?
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Combine Units
Hi Guys, I'm new to sitelink and was wondering if anyone knows how to combine units? I have a tenant with 2 units on different accounts and now wants them on 1
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Storable Access - how quickly does the gate update?
After a payment or a Move-in, how quickly does Sitelink update Access and allow entry? I have seen it happen almost instantly, but this morning I ran a payment for a tenant 30 minutes ago and Access is still not allowing him in. I have refreshed and rebooted Sitelink and still nothing. And Update Gate>All Tenants doesn't…
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Incorrect Paid Through Date..anyone else?
I've been using Sitelink for about 4 years now. The past year has given me a lot of issues when it comes to Paid Through Dates. When a tenant is getting ready to vacate their unit, I let them pay by day and not by month. I have always gone to the pro-rate calculator and charged the amount shown for the particular days they…
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Promotions or discount plans suggested by SL when quoting or seeing vacant units
Hello Guys, We need your advice about a topic we want to implement, needed when you are quoting the vacant units. Is there any way to get; (while you are on Lead to lease looking for your vacant units), a column that shows "promotions" or "discount plans" suggested automatically by SL ? A mean, specifically to the size…
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Stop pay after making payment
Hello, I had a past due tenant pay the amount due, move out of the storage unit then stop pay the payment. What are the next steps to get the funds from the bank back?
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Online Auction Length of Time
How long do y'all run online auctions for? We've done 2 weeks. Wondering if anyone has done them longer and have more success with longer online auctions.
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Sitelink Mobile Payments = Fixed
Sitelink informed me the mobile payment link was fixed. It seems to be the case. There have been no complaints.
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Credit Card Fraud
So; I had Storable payment processing reach out to me for additional transaction information as a unit charge had been disputed. In looking into it, I see that the particular tenant tried multiple (eleven) different cards (different names, different numbers), in a two week period, before the one that ended up being…
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Partial Refunds
So I run autopay at 8am on the 1st. At 6pm on the 1st one of tenants tells me they have moved out. No ten day Notice. But I want to refund them something. Is there a way to do the Move-out and date it for the 11th and refund them the balance, but also have the unit available to rent tomorrow?
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ACH Auto Pay- AGAIN not working
I get an error that says Index was out of range. Must be non-negative and less than the size of the collection. Parameter name: indexI am sure I had the same issue last month. It will only process one at a time. I am going try live update and see if that helps.
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Monday Morning Outage
In case you're having issues logging in this morning, it's a known issue they're working on. It says to use MyHub, but of course the things I need to do first thing in the morning are not available on MyHub. Gotta love Mondays!!! https://status.sitelink.com/
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Add mutiple emails?
A tenant is asking if she can add another email to the account to receive invoices and such. I know you can add alternates, but is it possible to add it to the main account and have things sent to both email addresses?
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Add a Custom Site Map Category
Is there any way to add an additional color or make a notation on specific units on the map? I am trying to manage the units we have set as rentable online - having those units in a different color would make it very easy to differentiate from the others across multiple locations.
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Where can I find this latch?
We have a ton of latches like this on property, we have a handful that are needing to be replaced quickly. Does anybody know where we can find replacements? Thanks
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How do I credit a tenant's account after a Daily Close?
A tenant came in and stated he lost the lock that we issued. I issued a new lock and keys and charged for a lost lock (he returned the key). The same tenant came back the next day and returned the lock he thought he lost. How do I credit what I charged?
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Cannot Access Anything! StorLogix Security Level Permissions Do Not Allow..
We had some issues with Storelogix not connecting to the logix server and ended up doing a reinstall. Now, attempting to do anything results in the error message: Security Level Permissions Your current security level permissions do not allow you to access this information. Please contact your system administrator. There…
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Average Length of Stay Report
Hello, Is there a report on Sitelink that shows the average length of stay tenant's are renting units for? Thank you!
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access control not registering activity
Anyone else having this issue access control not registering activity?
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Can I add icons to all past due tasks?
In "Tasks and Letters" all the prepopulated tasks have icons next to them but the tasks that I've added myself do not. Is there a way for all the past dues tasks to have icons?
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Online Payment issues
Many of our renters experienced issues last month making online payments. The website would give them errors or time them out when attempting to make a payment. In some cases the payments were actually going through and charged to their card but not registering as a payment. The same issue seems to be happening again this…
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Automatically Logging Out / Logging Off
I saw the thread the other day about "Staying Logged In", but our SiteLink never logs out. If you don't manually Log Off, it will stay open all day and night. Under "Program Defaults" there's a check for it requiring a log on when making a Move In or a Payment, etc, and I don't want that, that seems like it would be a huge…
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Credit card processing company switched by Sitelink ???
Sitelink tech support in answer to my question "Why do I have 445 "AVS Missing Information" reminders on my computer this morning he said, "It looks like Sitelink moved you over to Storable Support (not sure of correct name) for processing your credit cards." Seem to recall a long string of discussion, less than favorable,…
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Can we transfer refund to non linked units?
I have some tenants with multiple units that wish not to be linked. Is there a way to transfer a refund to another unit that again is not linked? Thank you kindly
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Glitch with Payment
I processed a payment on 10/12. The receipt is there and everything is correct. It was on my daily close. Tenant does not show up on Past Due list. However their when looking at their account it doesn't show the payment at all. I emailed support.
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Refunds in Storable Payments
Having some refund problems. A tenant rented a unit with a move-in date 5 days from today. Then realized they didn't need the unit. So I did the Move-out and tried to send a refund to their card. Storable says I cant send a refund until their scheduled Move-in day. So now I am holding their money for 5 days. And I have to…
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email from SiteLink change
Hi all!... long time listener first time caller! Is there a way to change the outgoing email from the SiteLink letters in the SL settings? Our #1 is bouncing quite a bit.
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My question is to do with MOVE OUTS & credits
MOVE OUT ~ a customer is paid up to the end of the month. They schedule a move out for mid month at the beginning of the month but 2 days later after scheduling they Move Out. They are required to give 2 weeks notice but only give 2 days. That means their credit is only the time from the Scheduled Move Out Date ( mid…
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Avs not working
Anyone else having problems with their Avs not working? I tried 4 times and keep getting the error "Avs not working" thanks
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Staying logged in
Is there a way to stay logged in without having to re log in several times a day? If sitelink stays idle, i.e., I'm not taking payments, etc, but if someone comes in, I have to relog in. I didn't know if there's a setting that would prevent that. On Friday's, my coworker uses her name and password. Thanks.