Issues with card transactions today?

GlenMark

Earlier this morning I tried to take a card payment from a tenant, and it was kicked back with this notice:

"Msg: Payment failed to process: 

Transaction declined: Please retry Reason Code:       "

Normally there is a reason code, but for this, there was not.


I also just now tried to take a card payment for a tenant with multiple units that are past due and received this:

"Payment failed to process:
Transaction declined: Invalid transaction. This merchant, card or terminal is not permitted to perform this transaction, or the transaction type is invalid, or Fiserv is unable to route a refund request to the network, or there is an issue with the xml message. If a 902 is returned when submitting a completion for the second time, the first completion submitted has been successfully applied, even if the device did not receive a response in the first completion."

We have had the tenant's card on file for a while now and have never had issues with completing a transaction before. Plus! I have never seen this type of notice before.

What does it mean?

ESS

Every now and then I'll get the top message and just try it again later. 
As for today, I haven't had any issues running cards.

storage_queen3210

I haven't had any issues. Maybe contact your payment processing company?

helenatim

storage_queen3210 said:

I haven't had any issues. Maybe contact your payment processing company?

I think this is his payment processing company - Storable/Sitelink.

I also had a bunch of "fail to Process" messages on the 1st of the month.  This was at the tail end of processing 800 autopays. So I waited til later in the day and they all went through.
I also seem to average about 10 a month that don't go thru on autopay but immediately go thru individually.
Its not perfect, but its pretty close.

GlenMark

Ran more cards on auto pay and each one came back:

Msg: CC Processor Error: Failure - Verify if payment was processed before retrying Reason Code: 

GlenMark

helenatim said:

storage_queen3210 said:

I haven't had any issues. Maybe contact your payment processing company?

I think this is his payment processing company - Storable/Sitelink.

Yep, Storable.