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Can I add icons to all past due tasks?
In "Tasks and Letters" all the prepopulated tasks have icons next to them but the tasks that I've added myself do not. Is there a way for all the past dues tasks to have icons?
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Online Payment issues
Many of our renters experienced issues last month making online payments. The website would give them errors or time them out when attempting to make a payment. In some cases the payments were actually going through and charged to their card but not registering as a payment. The same issue seems to be happening again this…
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Automatically Logging Out / Logging Off
I saw the thread the other day about "Staying Logged In", but our SiteLink never logs out. If you don't manually Log Off, it will stay open all day and night. Under "Program Defaults" there's a check for it requiring a log on when making a Move In or a Payment, etc, and I don't want that, that seems like it would be a huge…
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Credit card processing company switched by Sitelink ???
Sitelink tech support in answer to my question "Why do I have 445 "AVS Missing Information" reminders on my computer this morning he said, "It looks like Sitelink moved you over to Storable Support (not sure of correct name) for processing your credit cards." Seem to recall a long string of discussion, less than favorable,…
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Can we transfer refund to non linked units?
I have some tenants with multiple units that wish not to be linked. Is there a way to transfer a refund to another unit that again is not linked? Thank you kindly
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Glitch with Payment
I processed a payment on 10/12. The receipt is there and everything is correct. It was on my daily close. Tenant does not show up on Past Due list. However their when looking at their account it doesn't show the payment at all. I emailed support.
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Refunds in Storable Payments
Having some refund problems. A tenant rented a unit with a move-in date 5 days from today. Then realized they didn't need the unit. So I did the Move-out and tried to send a refund to their card. Storable says I cant send a refund until their scheduled Move-in day. So now I am holding their money for 5 days. And I have to…
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email from SiteLink change
Hi all!... long time listener first time caller! Is there a way to change the outgoing email from the SiteLink letters in the SL settings? Our #1 is bouncing quite a bit.
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My question is to do with MOVE OUTS & credits
MOVE OUT ~ a customer is paid up to the end of the month. They schedule a move out for mid month at the beginning of the month but 2 days later after scheduling they Move Out. They are required to give 2 weeks notice but only give 2 days. That means their credit is only the time from the Scheduled Move Out Date ( mid…
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Avs not working
Anyone else having problems with their Avs not working? I tried 4 times and keep getting the error "Avs not working" thanks
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Staying logged in
Is there a way to stay logged in without having to re log in several times a day? If sitelink stays idle, i.e., I'm not taking payments, etc, but if someone comes in, I have to relog in. I didn't know if there's a setting that would prevent that. On Friday's, my coworker uses her name and password. Thanks.
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Online Prepay
We assess rent on the 1st. I have had a couple of tenants trying to make their next months payment on the 28th or 29th, but the online systems will not allow it. Is their a setting I am missing that would allow online pre-pay?
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CUT LOCK AND LIEN
Does everyone send out a cut lock notice? And when you send the lien notice, do you put the auction date on it?
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Lienholder on unit contents
When a new tenant indicates that there is a lienholder on some or all of the items they are storing do you require additional information? What is your companys protocol?
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Transfer Two Units Into One.
I have a tenant coming in tomorrow to upgrade from two 5x10's to a 10x20. How is Sitelink going to handle that? I know a basic transfer will prorate rent and apply to new unit along with the security deposit. Will Sitelink let me move them out of the second unit and apply the credit to another unit? Or will I have to do…
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Customer doesnt want us to call them
We have a customer that owes money. I called left message her answering machine says send text. I sent a text her reply was stop harassing her I haven't called or text that much. Would you stop calling the customer? I did send a certi letter
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Auction tags or locks
Do you use auction tags or locks?
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Specials Activated
Is there a report in corporate control that identifies all active discounts for each property?
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GATE CODES WITH STORABLE
If someone moved out, and for some reason a gate code is still associated with their name How can you delete that code from their name to reuse it?
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Delinquency Emails
Did you guys create your own emails for delinquent tenants? Or did you use a template?
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Expiring autopay credit cards
Anyone else having any issues with expiring Credit Cards & Sitelink notification? Normally, when a stored credit card is about to expire, Sitelink prompts us to email an "expiring credit card" letter ahead of the exp. date. Over the past year I've noticed 6-7 accounts that were never prompted for an expiring credit card,…
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How Do I Make All Units Active At Once?
I manage a new facility. We are still on a Temp CO, but renting on the first floor only. Since we are about to go live on the rest of the floors, I will need to make all those units active. I can't imagine having to activate 300+ units individually! Is there a way to make them all active at once?
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Email setup
The yahoo email address that I have in SiteLink suddenly quit working yesterday. It doesn't even recognize my email address when I log in and none of the verification codes will send to my recovery cell phone number or alternate email. Have a call into Premium Paid Support but after hearing other stories have no hopes of…
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Gmail issue in sitelink
We are having an issue with emails. We send out hundreds of reminders or late notices at a time with no issue. But today I created a custom letter within sitelink to email customers about auto enrollment in the tenant protection program we use. We went to letters .. wizard abs checked all uninsured customers, under…
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Autopay setup dates ?
Is there a way to set up a different date for each tenant when they are set up for autopay. Our rent is due the 1st, therefore its set up to come out on the 1st for everyone. I have a few tenants that need autopay to come out on the 4th and the 14th. Can that be set up using auto bill on day past due box by putting in the…
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When is the next update for storable access?
And I hope I will be able to pick what areas the customers can get into, as of now if you have a gate code they have access everywhere. Patiently waiting
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ESign issues
Anyone else having a problem with a signature error? Tenant signed with no problems-however I keep getting an error for Managers Signature.
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Tenants making repeated online payments
I have had two tenants so far today who have tried to make online payments. They are getting the circle of death followed by a message saying their payment did not process. They have then repeatedly tried to make the payment. As a result, they have ended up making the payment four times. And I have to send 3 refunds back…
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One of my coworkers did a rental back in July. Just noticed that the tenant hasn't made a payment
for the month of August. After reviewing the account, I noticed that the monthly rent is $0.00 and its under daily rental rather than monthly rental. How can I change it back to monthly rental? Or do I have to vacate the tenant and re-enter the tenant as a new tenant.
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Fee for overlock?
We have a late fee on the 6th and place an overlock on the unit on day 30 as well as lock their gate code. Month after month after month we have the same tenants who get overlock, pay up and then overlocked again.