-
28 days to month
i'm looking to move clients from 28 days billing to monthly, the only way i can think of doing it is to move them out and then back in again, which would probably need to take place on their invoice date to prevent any issues. Is there an easier way
-
Transitioning Fixed Site Self Storage to a 28 Day Billing Cycle
We operate several fixed site self-storage locations as well as portable storage. It is very common in the portable storage industry to run on a 28 day billing cycle, all the big names do such as mobile mini, united rentals, etc. For those of you who have transitioned fixed site self storage from a monthly to a 28-day…
-
Not happy with update and Storable Payments
So I can live with having to ask for billing information for people using cards that aren't already on file... but returning deposit refunds? Just did one for a tenant this morning and got a prompt saying I could only refund deposit back to a card a tenant has previously used. No, not cool. I have a lot of tenants who…
-
Storable payments storing CVV codes
We just had to activate this new storable payment feature, which now requires a CVV code to be entered. It is also requiring it for any NEW autopay ppl. My question is, is the CVV code being saved in the storable payments? Hopefully not because everywhere I have researched it states that storing the CVV is illegal.... Is…
-
Multiple E-Mails on File.
Hello, Does SiteLink allow multiple e-mails to be on file? I have tenants that want to put more than one e-mail on file for personal and billing reasons. Thank You, -Tyler
-
Sitelink is down...you too?
As of right now, I can't log in on SLWE, MyHub, or on my phone. Is it unique to me, or is it happening all over? After about 5 minutes of trying on SLWE, I get the message that it failed to synchronize the local database with the server and wants me to launch Live Update. However, that won't solve the online issues, so…
-
Giving credits in MY HUB
i have found where to give the credits in SiteLink my HUB but can not figure out how to save it. It is alot easier to move from one facility to another in My HUB.
-
SiteLink Site map dimensions restrictions?
Hi, Lately I've been working on setting up our site map. We have a uniquely shaped property; it is one long, narrow strip of storage unit buildings that stretches for over a mile. I found myself running out of space to add units very quickly. Is there any way to extend the dimensions of the site map canvas, so that I can…
-
Email
When I send out invoices via email, only about ten show up in our email as being sent. But sitelink does show them as being sent. We use Gmail, and all my tenants are in our contact list. Is there a way to sync them so they will show up in our gmail? Thanks :)
-
Chargebacks - Looks like that month was posted twice on the ledger
On his receipt that he paid for with a money order it looks like one month was charged twice. That month was a chargeback so i understand it looking like it is due again, but it looks like he paid for that month twice when he paid with a money order. I am confused. And the receipt says May two charges and the ledger says…
-
How to add someone to gate access without a unit
How do you add someone to gate access without a unit
-
Heather Trevis
How do I access or create a report showing all emails sent within the system?
-
Accessor List
Is there a way to sort the accessor list for Storable Gate Access? Right now there is no rhyme or reason to the list. Would be great if it was alphabetical, or by unit number, or even by access code. Can't really find information on tenants looking through 400+ people.
-
Printing Checks For Security Deposit Returns
Currently we hand write checks for the security deposit returns and mail them, but we'd like to switch to printing these instead and then mail. Does anyone else do this, and if so can you please share how to go about setting this up in Sitelink web? Thanks
-
July 6, 2022 Add and edit a chargeback email address problem
I can't do this because I don't even have that as an option in myhub.
-
New Blue Banner on store's SiteLink home screen
Thank you! Thank you! Thank you! for changing that bottom banner from red to blue!!! Do you know that red is proven to create feelings of anger and aggression in people and that blue is proven to be calming? Scientifically proven!
-
Sitelink to Storable for CC Processing
Does anyone know what the fees are with Storable? I switched over on 6/30/22 and I have only seen one charge for $0.25. Previously we had a one time charge for the month. I am wondering if there will be multiple small fees charged throughout the month?? I am not sure what the 0.25 charge is for. Still navigating how this…
-
Are you charged more for AVS mismatch?
Are you charged more for AVS mismatch or no match?
-
Increasing Fees
Does anybody (in California specifically) know if pre-lien fees and lien fees can be increased or if there are guidelines about it. We have most often the same group of people who are late and go into pre-lien every single month. So if we can raise our fees it may discourage that from happening. Our pre-lien fee is only…
-
Name change
If someone wants a name change on a unit due to divorce and legal name change. Do you have them sign a new contract?
-
Storable wins three ISS Best of Business awards.
We’re honored to win Best Management Software, Best Online Directory and Best Payment Services in the 2022 ISS Best of Business awards. This marks the 13th consecutive year Storable software products have been recognized as Best of Business in this annual reader-choice poll. Winning Best of Business never gets old. It…
-
How do you turn AutoPay off for tenants who have already moved out in SiteLink?
How do you turn AutoPay off for tenants who have already been moved out in SiteLink (an associate can't remember if they turned it off or not) OR determine if Autopay is turned off for tenants who have already been moved out in SiteLink? When I go to former tenants it is not possible to go to their Ledger Settings which is…
-
How do I set up default insurances for unit types?
We just got set up with an insurance provider, but I don't see anyway to set default insurance coverages for different unit types. Sitelink explains how to do it here: https://storageforum.sitelink.com/discussion/3058/how-do-i-set-up-insurance-default-settings but I'm missing the Set Defaults button. Has this changed or…
-
How to change pricing on all units
How to change pricing on all units, so when existing customers move out new rate will be in place I've done it before just can't remember Thank you
-
Credit Card Payment Language
I was taking a CC payment over the phone (MyHub on Android phone), entered all the information into the proper fields, hit submit, and all the prompts were in a different language. In this instance, French. I am familiar enough with it to select the correct buttons, but the transaction kept recycling back and not going…
-
Sitelink Map...Send with Esign
With online rentals becoming the norm, is there a way to email the Sitelink facility site map with the other esign documents? With 878 units the place can be a maze. How are others handling this?
-
Prorated/Partial Credit Card Refunds
Hello everyone! We recently moved over to SiteLink Merchant Services because they wouldn't accept our CC processor anymore, and we've started running into various issues. In this case, a tenant paid a year in advance but no longer needs it and wants a refund for the unused time. We can't go the route of "voiding" the…
-
Is there a Calif. regulation about what can be charged for a pre-lien fee or lien ?
Cannot seem to find where there is any California regulation as to what can be charged for a pre-lien fee or a lien fee for that matter. Currently we have a $20.00 p-l fee and $100.00 (to start) lien fee. Do you have any info you can share?
-
Credit Card Processing - how to override 30-day late block
Hi all. I've learned there's an industry standard to block credit card payments after a tenant is 30 days overdue but I haven't found the reasoning behind this. Is there a way to override that 30 day block (i.e., a family member is calling to pay the balance but can't pay by CC because the account is 30 days overdue)?…
-
Why are two unconnected units linked?
I've got a weird thing going on that I can't figure out... I have Sitelink, with PTI gate control. Tenant A has been here for a couple years, and has one unit. Tenant B has been here for about a year, and has two units. They are sisters, with the same last name, but beyond that, they have no similar rental information.…