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How do I make it a different name on the autopay authorization?
I have a few tenants that are using other people's credit card to pay - but when I print out or send via esign the form has the main tenants name on it - I want it to have the actual card holders name.. I have tried what I thought would be the key words but nothing seems to be linking. Please help.
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Reverse a reversed overlock
I just had an employee inform me that they accidentally reversed all of the existing processed overlocks at the facility. Is there a way to undo, or reverse this reversal? If they get reprocessed, then every one of those tenants is going to have an additional one-time fee added to their account again. In the old standalone…
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More credit card issues
I live and work in an area with a depressed economy. Some folks don't have bank accounts, but have purchased gift cards (Visa/Mastercard) in order to make their storage payments. Just tried to run one for a longtime tenant who has taken care of his balance this way for years, and it was declined for improper AVS…
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NSF tenant letter
Is there a letter you can print/email to a tenant letting them know their check came back as NSF? Thanks
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Adding current invoice # to receipt
I have a few business clients who are asking to have the invoice # printed on their receipt - is there anyway to add this? I have tried with key words but not getting anything - is there a specific key word to make sure it draws the right invoice #?
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State Specific Lease ESign
Is there an easier way to get a lease to work, and present with Esign other than line by line inserting keywords? Is there any easier way to format the lease?
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Sitelink Payments Slow to Load
This is a first world problem, but are you guys finding Storable Payments slow to load. I have a fast computer and great speed but it's taking 4 to 5 secounds load time. Is this normal for all? Previously it was a 1second pop I've called support and they've tried what was avaliavble.
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Batch report processing not working??
For the last ten days, batch report processing is failing to print, same for ledger history and notes when moving someone out. I was told by my company that SiteLink is aware of the issue. Anyone else aware of this?
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Move Out Refunds Broken with Card on File
This has happened to me several times this week. Whenever I process a refund and there is a card on file, only the last 4 of the card are filled in for the credit number during the refund process and the refund fails. Has happened everytime I have a card on file then I need to call the customer and get the complete card…
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Standard Unit Rate Increase
We want to change/edit our monthly unit rates effective September 1st. How do we edit the rates and do they have to be changed in the SiteLink Web Edition and the SiteLink Corporate?
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Email Receipt at Move Out
Is there a way to have SiteLink prompt me to send an email receipt at move out?
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Is there an auction solution?
Florida Statutes require a 75-day auction process from providing
late notice to auctioning the unit. On
Day 38 of the process, we drill the lock and take pictures. This is our first time to see what’s in the
locker. We find everything from a full
locker to a locker with one or two items in it. Last week we found a unit…
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storing tenant's credit card information
how do you store a tenant's credit card information without selecting the auto debit option at Move-In?
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Card payment applied to one unit instead of both
We processed a units payments on only one unit instead of applying to both units. He was paying late fees and other charges, but not the next month's. The total collected was the past due balance, but it applied the extra to future months on the one unit. Is there a way to transfer a partial amount of the payment? If we…
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Help, when when on vacation
How do I find someone to watch my facility when I am on vacation?
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PTI Security and Open Tech Alliance Relationship?
In trying to raise someone at PTI for a gate problem left five voice mails on their website. One vm responded in about 45 minutes. She was from PTI. Concluded my business and then received another vm response, this one from Open Tech. The OT rep said he used to work for PTI but left due to their poor customer service. I…
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Sales Tax Reports
Where do I find a report to print out taxes paid on Units, or in this case, Outdoor parking. (here in Arkansas, there is no tax on Storage Units, but there IS on outdoor Vehicle, RV, Trailer parking)
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RE: Pmt processing windows
Why is the Transaction Completion window on the payment transaction now popping up AFTER the do you want to Print or Email the receipt windows? It used to show the Successful processing and Then ask if you wanted to print/email a receipt.
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Auto pay?
After the change to Storable I had quite a few tenants that had a card on file. Most of them I did not have the cvc number. I have called and got the number from them with no problem, but 1 tenant i have not been able to get ahold of by phone or mail. It's only been a month, but what should I do if I cant ever get ahold of…
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28 days to month
i'm looking to move clients from 28 days billing to monthly, the only way i can think of doing it is to move them out and then back in again, which would probably need to take place on their invoice date to prevent any issues. Is there an easier way
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Transitioning Fixed Site Self Storage to a 28 Day Billing Cycle
We operate several fixed site self-storage locations as well as portable storage. It is very common in the portable storage industry to run on a 28 day billing cycle, all the big names do such as mobile mini, united rentals, etc. For those of you who have transitioned fixed site self storage from a monthly to a 28-day…
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Not happy with update and Storable Payments
So I can live with having to ask for billing information for people using cards that aren't already on file... but returning deposit refunds? Just did one for a tenant this morning and got a prompt saying I could only refund deposit back to a card a tenant has previously used. No, not cool. I have a lot of tenants who…
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Storable payments storing CVV codes
We just had to activate this new storable payment feature, which now requires a CVV code to be entered. It is also requiring it for any NEW autopay ppl. My question is, is the CVV code being saved in the storable payments? Hopefully not because everywhere I have researched it states that storing the CVV is illegal.... Is…
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Multiple E-Mails on File.
Hello, Does SiteLink allow multiple e-mails to be on file? I have tenants that want to put more than one e-mail on file for personal and billing reasons. Thank You, -Tyler
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Sitelink is down...you too?
As of right now, I can't log in on SLWE, MyHub, or on my phone. Is it unique to me, or is it happening all over? After about 5 minutes of trying on SLWE, I get the message that it failed to synchronize the local database with the server and wants me to launch Live Update. However, that won't solve the online issues, so…
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Giving credits in MY HUB
i have found where to give the credits in SiteLink my HUB but can not figure out how to save it. It is alot easier to move from one facility to another in My HUB.
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SiteLink Site map dimensions restrictions?
Hi, Lately I've been working on setting up our site map. We have a uniquely shaped property; it is one long, narrow strip of storage unit buildings that stretches for over a mile. I found myself running out of space to add units very quickly. Is there any way to extend the dimensions of the site map canvas, so that I can…
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Email
When I send out invoices via email, only about ten show up in our email as being sent. But sitelink does show them as being sent. We use Gmail, and all my tenants are in our contact list. Is there a way to sync them so they will show up in our gmail? Thanks :)
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Chargebacks - Looks like that month was posted twice on the ledger
On his receipt that he paid for with a money order it looks like one month was charged twice. That month was a chargeback so i understand it looking like it is due again, but it looks like he paid for that month twice when he paid with a money order. I am confused. And the receipt says May two charges and the ledger says…
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How to add someone to gate access without a unit
How do you add someone to gate access without a unit