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Gmail issue in sitelink
We are having an issue with emails. We send out hundreds of reminders or late notices at a time with no issue. But today I created a custom letter within sitelink to email customers about auto enrollment in the tenant protection program we use. We went to letters .. wizard abs checked all uninsured customers, under…
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Autopay setup dates ?
Is there a way to set up a different date for each tenant when they are set up for autopay. Our rent is due the 1st, therefore its set up to come out on the 1st for everyone. I have a few tenants that need autopay to come out on the 4th and the 14th. Can that be set up using auto bill on day past due box by putting in the…
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When is the next update for storable access?
And I hope I will be able to pick what areas the customers can get into, as of now if you have a gate code they have access everywhere. Patiently waiting
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ESign issues
Anyone else having a problem with a signature error? Tenant signed with no problems-however I keep getting an error for Managers Signature.
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Tenants making repeated online payments
I have had two tenants so far today who have tried to make online payments. They are getting the circle of death followed by a message saying their payment did not process. They have then repeatedly tried to make the payment. As a result, they have ended up making the payment four times. And I have to send 3 refunds back…
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One of my coworkers did a rental back in July. Just noticed that the tenant hasn't made a payment
for the month of August. After reviewing the account, I noticed that the monthly rent is $0.00 and its under daily rental rather than monthly rental. How can I change it back to monthly rental? Or do I have to vacate the tenant and re-enter the tenant as a new tenant.
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Fee for overlock?
We have a late fee on the 6th and place an overlock on the unit on day 30 as well as lock their gate code. Month after month after month we have the same tenants who get overlock, pay up and then overlocked again.
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Sitelink Updates ... really?
Hi Guys - Is it just me or have the Sitelink Updates been less of "updates" and more of a "resolved" list? Maybe they have a staff shortage. I'm trying to be charitable and patient; however, I'm still waiting for the updates from our ideas they requested over the last 2-3 years. B)
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Storable Payments: Autopay when adding an additional unit
There has to be some kind of work-around when a tenant adds a second unit. Currently, I have to get all the cc info again and verify AVS. I get the new security updates and like them, but this is annoying. Also, the AVS Mismatches need solving. I know that the card info is correct for the customer, yet the system says it's…
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Credit card deposits on bank statements
I would like to know if anyone else reconciles bank statements to the daily sitelink reports for credit card payments? it took me 4 hours to do statement which normally takes me 2 hours. Storable is not making the deposits to match what is on statements or daily reports. It is so aggravating trying to figure out which…
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Anyone know of a way to increase the default font size for Sitelink reports?
It is probably something Sitelink has coded into the Crystal Reports generator / viewer, but 8pt fonts make for difficult reading, especially on multi page reports. I can scale the print job, but that will cut information off the bottom of the page. I can export it to excel and print it larger, but I need a way for my…
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Credit Card Fees
Our owner is wanting us to look into charging customers a fee for using their credit/debit card for payments and trying to get more customers to pay via ACH. Has anyone experienced this or implemented this at their facilities? If so, how do you accomplish this and has there been any pushback from tenants?
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Windows 11
Does SiteLink work with Windows 11? Any updates?
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why can we NOT view the whole credit card number on file after the last update?
I rented a 3rd unit to my tenant while not physically in the office. He told me to use the same cc on file. During the movein at payment screen obviously it does not show a cc on file. So I went to his ledger settings and all it shows is *4444 for his cc number. you use to be able to click show whole number. That option is…
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Storlogix and "duplicate access code" highlight resulting in "suspended" (but paid) users
My owners purchased Storlogix (PTI Security) this past January, 2022 and it has not worked properly since it's installation. The company we bought it from (RG Maintenance out of Colorado) says it's because Sitelink allows multiple units linked to one gate code (even though Storlogix shows a "duplicate access code" yellow…
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Not prompting to return security deposit
Sitelink is not prompting me to return the security deposit on my move outs. Is there a setting to complete this?
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Announcing the DO MORE Monthly Webinar Series
The self-storage market has experienced a lot of ups and downs in recent years. You’ve had to deal with the pandemic. Before that, much of the market was experiencing oversupply, driving down rental rates. Now that raw material costs and labor shortages are slowing down new construction, it’s trending towards a supply…
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Adding access into Sitelink Access?
We changed our gate software to Sitelink Access two months ago and have set up a single company unit. How do we add additional codes for contactor access?
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How do I make it a different name on the autopay authorization?
I have a few tenants that are using other people's credit card to pay - but when I print out or send via esign the form has the main tenants name on it - I want it to have the actual card holders name.. I have tried what I thought would be the key words but nothing seems to be linking. Please help.
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Reverse a reversed overlock
I just had an employee inform me that they accidentally reversed all of the existing processed overlocks at the facility. Is there a way to undo, or reverse this reversal? If they get reprocessed, then every one of those tenants is going to have an additional one-time fee added to their account again. In the old standalone…
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More credit card issues
I live and work in an area with a depressed economy. Some folks don't have bank accounts, but have purchased gift cards (Visa/Mastercard) in order to make their storage payments. Just tried to run one for a longtime tenant who has taken care of his balance this way for years, and it was declined for improper AVS…
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NSF tenant letter
Is there a letter you can print/email to a tenant letting them know their check came back as NSF? Thanks
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Adding current invoice # to receipt
I have a few business clients who are asking to have the invoice # printed on their receipt - is there anyway to add this? I have tried with key words but not getting anything - is there a specific key word to make sure it draws the right invoice #?
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State Specific Lease ESign
Is there an easier way to get a lease to work, and present with Esign other than line by line inserting keywords? Is there any easier way to format the lease?
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Sitelink Payments Slow to Load
This is a first world problem, but are you guys finding Storable Payments slow to load. I have a fast computer and great speed but it's taking 4 to 5 secounds load time. Is this normal for all? Previously it was a 1second pop I've called support and they've tried what was avaliavble.
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Batch report processing not working??
For the last ten days, batch report processing is failing to print, same for ledger history and notes when moving someone out. I was told by my company that SiteLink is aware of the issue. Anyone else aware of this?
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Move Out Refunds Broken with Card on File
This has happened to me several times this week. Whenever I process a refund and there is a card on file, only the last 4 of the card are filled in for the credit number during the refund process and the refund fails. Has happened everytime I have a card on file then I need to call the customer and get the complete card…
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Standard Unit Rate Increase
We want to change/edit our monthly unit rates effective September 1st. How do we edit the rates and do they have to be changed in the SiteLink Web Edition and the SiteLink Corporate?
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Email Receipt at Move Out
Is there a way to have SiteLink prompt me to send an email receipt at move out?
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storing tenant's credit card information
how do you store a tenant's credit card information without selecting the auto debit option at Move-In?