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Delete an offline payment?
I've had lots of messes to clean up recently, and need to delete a duplicate offline credit card payment. Problem is, SL won't let me, complaining about a payment method, and I can't call support at the moment(4 hour time difference). Anyone else run into this? What am I missing? My order of operations: - select customer…
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A note from Storable_Support
Hello, forum friends! It's Amy C. here. I wanted to let y'all know that I will be having a baby soon (a boy!) and my amazing colleague, Lyndsey H., will be stepping in for me as @storable_support while I'm on parental leave. If all goes to plan, I'll be around for the next two weeks. I just wanted to make sure I had the…
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Autopay Frustration!
Not even mentioning Sitelink FORCING us to use their merchant services, Sitelink's new update made sure to take away the ability to view credit card numbers. If you need to change the expiration date for a card, you can no longer do that without entering the entire card number again. We are no longer able to edit autopay…
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Credit Card Charges- Charging tenants to run their credit cards
We don't charge a fee for taking credit cards unless it is over the phone. (We charge $3.50.) However with the thousands of dollars we end up paying every month just to run credit cards, we are considering the idea of charging our auto-pay customers to run their cards. Does anyone else do this? How did you set it up? I…
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Can 2 spaces be traded?
I have 2 RV owners who are in each other's spots. The spots are the same size but the rates the 2 owners pay is different. I don't want to lose the tenant info and billing that is saved. Is there anything i can do?
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Tracking how tenants find us
We have a billboard. We have a social media presence. We're on Yelp! and keep it fairly active. We have decided to do Google advertisements again. With the economy in Northern California taking a bit of a dive, we are getting ourselves out there a bit more. However, we also want to have an idea of what our most effective…
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Credit on Account/Reverse Late Fees & Administrative Fees (2 similar issues)
Hello. 1. Just learned a tenant is deceased and a sister stopped paying for the unit. His daughter called to check balance and pay once she found out her aunt stopped paying -for 8 MONTHS. No one told her. I'd like to at least reverse the late fees but how do I do that. She'll pay the balance and monthly rent herself going…
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E-Sign Docs and Internet Explorer
One of our stores still has Internet Explorer opening e-sign docs and now they won't open to print because of an Adobe error. How do we get SiteLink to default to Microsoft Edge when opening the e-sign docs?
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How do I change a cash payment to a credit card payment after it has been processed.
I took a payment and selected cash by mistake. It needs to be made as a credit card payment. under ledger adjustments it asked me if I want to refund customer if i void the receipt. there is no refund for the customer.
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Unlink Units
How do I unlink units? Assume there is a hot key for this. Thanks
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Short Video Series On My Experiences & Lessons Building/Operating Facilities From Ground Up
Hello everyone!I am making a short series of videos talking about my experiences building and operating facilities from the ground up for the past 4 years. This is the 2nd video in the series- I hope someone can benefit from hearing about my lessons and mistakes. Please comment if you have any feedback or thoughts. Hope…
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Memorial Day - Support Hours
In observance of Memorial Day, Storable Support will be closed on Monday, May 30, 2022. We will return to normal business hours on Tuesday, May 31st, 8:00 am EST. For support related questions, please contact:* SiteLink: afterhoursemergency@sitelink.com * SiteLink API: apisupport@sitelink.com * SiteLink Merchant…
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ACH Keyword for forms
I just started using Storable payments and quickly realized that the ACH side is kinda half baked. There are no form fields for making ACH authorization forms. For CC there is one that tokenizes the card number and shows the last 4 digits and an asterisk. We could really use one for Tenant Checking Account # and Routing #.…
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HOW THE NEXT MARKET CORRECTION COULD IMPACT THE SELF-STORAGE INDUSTRY
Hello! My colleague, Al Harris, wrote this really insightful article last week and I wanted to share an excerpt of it here with you all as a resource. I hope you'll find it as valuable and informative as I did :) ~Amy C. LINK TO THE FULL ARTICLE ON THE STORABLE WEBSITE What would a market correction mean for the…
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Help us help you. Please take our survey.
At Storable, we’re continually looking at ways to help you better manage and grow your business. After all, our business is your business. If you don’t succeed, neither do we. That’s why it’s important for us to hear what challenges you’re facing and what features and services you’d like to see us develop. If you can find…
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Textbox bug discovered
When using a textbox on an E-sign document, numbers typed in the textbox will not expand the box to reveal all of the characters. They just disappear under the document and are not even revealed when typing is done and enter is pressed. The number row above the letters on the keyboard and the letters themselves behave…
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Sitelink Web Reservations
Does anyone know if there is a way (or some setting I've missed) that limits how far in the future a reservation can be placed? We hold reservations for 7 days; It's stated on our SL web reservation screen, but customers can place the reservation weeks or even months ahead. We recently had several clients reserve units for…
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Online Rental Nightmare!
It is Sunday! Non working day. Happened to log in to my email about 10AM and noticed an online rental from 7:41 am. Sent email requesting required info: Date of Birth, Drivers License Number, Alternate Contact Phone Number, 4 digit gate code. It is Sunday Funday with the Grandkids. Continued to check my email. No response.…
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Sold Auction Units still on auction list
Question... Why do units that have been sold at auction still show under the Reverse Auction Tab under Select a Task? They do still show a balance since the auction price did not bring what the tenant owed.
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Discounting tenant price for a single unit.
Haven't done this for quite a while. How do you change a unit price for a single unit so that when the tenant leaves it reverts back to the standard price? Thanks.
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Conform to CA Late fee Help setting it up
OK how do I set up all of my tenants to the CA late fee schedule? I found a way to set up new tenants, but how do I set up existing tenants? Furthermore, I can't find where the late fee schedule shows each fee associated with the tiered rate.
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Deleting a future charge from payment screen
In Sitelink, When a Tenant's account has "Future Charges" on their payment screen; can I simply Delete the Selected Charge to remove it from the payment screen? And will the charge be re-applied when that payment is actually due??
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Refund Security Deposit for Existing Tenant?
We are currently in the process of expanding and while I was setting up units, someone managed to rent one of our new units before I had everything set correct in Sitelink. Tenant was charged a $100 security deposit that he was not supposed to be charged. Is there anyway to issue a refund for just the security deposit…
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Removing past due charges and overlock actions
Still in process of recovering from being switched to Storable payments without any notice. Every day I get 2-3 more overdue accounts because of bad credit card data according to Storable. Can't keep up with it and still run the office. How do I delete past due charges and overlock actions from Reminders for my customers…
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Accounts Package Tie in.
Hi we are working with site link and our accountants have asked about the ability of sitelink to link with accounts packages, i.e. Sage, Quickbooks etc. Anyone got information on this and the ability for sitelink to have a bridge to different accounts packages. Thanks
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SMTP email
I'm not sure if we use this. Is this what Sitelink use to email invoices, etc?
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Billing vs Mailing address - The Same thing???!!??
There's an issue with the Sitelink web template that customers sign in to for payments. Under "My Profile" it says "Billing Information" Changes to these fields change the tenant mailing address, NOT the billing. In Missouri this could create a legal problem as the customer could inadvertently change their mailing address…
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How can I adjust how the system generated statement looks?
I would like to change the format of the statement generated from the tenant screen the same way we can adjust forms
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Missing AVS Information
Logged in this morning and found in Reminders we had 448 tenants missing AVS information. Granted I was off for two days, but what happened? We only have 882 tenants. The solution was a one-by-one tenant credit card verification. Any changes in Sitelink that would have caused this? And on a lighter note I see now that the…
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What is an error 400?
I did a Live Update 30 minutes prior to a customer coming into the office to pay his rent. I received a message that the card could not be processed and suggested I very fields and run a Live Update. I run a Live Update again and received the same error 400? What am I not doing to get this error?