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Refund Security Deposit for Existing Tenant?
We are currently in the process of expanding and while I was setting up units, someone managed to rent one of our new units before I had everything set correct in Sitelink. Tenant was charged a $100 security deposit that he was not supposed to be charged. Is there anyway to issue a refund for just the security deposit…
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Removing past due charges and overlock actions
Still in process of recovering from being switched to Storable payments without any notice. Every day I get 2-3 more overdue accounts because of bad credit card data according to Storable. Can't keep up with it and still run the office. How do I delete past due charges and overlock actions from Reminders for my customers…
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Accounts Package Tie in.
Hi we are working with site link and our accountants have asked about the ability of sitelink to link with accounts packages, i.e. Sage, Quickbooks etc. Anyone got information on this and the ability for sitelink to have a bridge to different accounts packages. Thanks
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SMTP email
I'm not sure if we use this. Is this what Sitelink use to email invoices, etc?
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Billing vs Mailing address - The Same thing???!!??
There's an issue with the Sitelink web template that customers sign in to for payments. Under "My Profile" it says "Billing Information" Changes to these fields change the tenant mailing address, NOT the billing. In Missouri this could create a legal problem as the customer could inadvertently change their mailing address…
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How can I adjust how the system generated statement looks?
I would like to change the format of the statement generated from the tenant screen the same way we can adjust forms
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Missing AVS Information
Logged in this morning and found in Reminders we had 448 tenants missing AVS information. Granted I was off for two days, but what happened? We only have 882 tenants. The solution was a one-by-one tenant credit card verification. Any changes in Sitelink that would have caused this? And on a lighter note I see now that the…
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What is an error 400?
I did a Live Update 30 minutes prior to a customer coming into the office to pay his rent. I received a message that the card could not be processed and suggested I very fields and run a Live Update. I run a Live Update again and received the same error 400? What am I not doing to get this error?
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online payment not showing up
One of my online payments went thru with a receipt showing 5/1 to 5/31 but it still shows she owes the same amount.Her tenant "card" shows it's still due. She is a regular, no problem, long payment history tenant. Has this happened to anyone else? What went wrong? TIA!
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Adding floor to sitemap
My facility has two floors but when I go to create my map it only shows one floor. How do I go about adding an additional floor to the map?
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How do I remove the expired credit cards notice from my reminders list?
Expired credit cards is on my reminders list for over a month, they get whittled down as people update, but it is a useless tool to have sitting on the list, I would rather print it out as a report and not have to see it daily on my screen. Does anyone know how to get it off my list? My OCD requires a clean task list and…
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First rate change is several years
My company is being purchased within 60-90 days. Assume new owner will direct a rate review/change shortly after signing papers. We haven’t had a rate change (units or
tenants) in several years. Currently at
93.7% occupancy. Most unit prices are
below street rate and unit price of same size unit varies. Tenant rates vary…
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Disable Online Reservations
I want to disable online reservations for the weekend. I found a place that says disable all web template transactions. But I don't want to shut off online payments.
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Tenant locked out of facility for $.40 balance!
Our "lock out" threshold is a minimum past due balance of $24.00. I double checked our program defaults. Tenant owed us .40 cents from last month. The day they tried to come in through the gate, their new rent came due so they owed us their regular rent plus the $.40 Wouldn't let them in as account was marked as…
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Tenant Notification of Lease Changes
Our
facility has been open for over seven years with 842 current tenants. Several of our original tenants are still
with us. Our lease agreement, over these
years, has been revised eight times. A recent review of a 2015 lease agreement showed
significant changes when compared with a current 2021 lease. We have a contract…
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Autopay on second unit?
When I have customers on autopay, and they come in and rent a second unit, I sync that unit to the anniversary due date of the existing unit, take a payment, but the new unit does not go on autopay. I get the "opt in" function for autopay via CC/ACH, but why, when I go in and select it for that unit, does it not auto fill…
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Anyone having email issues in Sitelink using office 365 account?
Today, all of a sudden, all email out of sitelink fails. Weve been using GoDaddy email and they switched to Microsoft exchange (Microsoft office 365) worked fine until today Anyone else?
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Increasing protection plan pricing
We are looking into increasing our protection plan pricing but was told by SL that we would have to individually go in and change the existing clients price to the new rate and that we are unable to "batch edit" I'm hoping someone here has found a way around that instead of going into 4000+ tenants settings to update their…
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How can I refund a reservation fee?
How can I refund a non-refundable reservation fee? I am a sole owner/operator and was hit with severe food poisoning. I was out of the office and unable to answer phones for 2 days. Figures that is when I get 2 online reservations - with fees paid. When I returned to office, I contacted the 1st customer right away to find…
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Disable Past Due Events Report
I'm looking for a report that shows which tenants have been Disabled for Past Due Events. I saw a very old, similar post that said to run the "Rent Roll" but the field I'm looking for "bDisablePDue" is not showing up . Can anyone please assist? Thank you
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Running Tenant Rate Optimization (TRO)
Expect to be running a TRO for the first time very soon. Previous storage facility I managed the TRO was run by the Corporation with the results passed down to their local stores for implementation. Happened every six months, ready or not! We got pretty good at handling those friendly (?) customer phone calls. The…
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ACH Payments.
How does a tenant setup ACH payments online. I have it setup to be able to take a payment that way but the option is not available on the web payment and as a payment option on the web edition.
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Reminders
On my reminder list, there's a reminder to print increase notice. The letter associated with the notice is not the correct letter. How do I change it?
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Spell check capability in Notes
This was the answer in 2017: "So I asked our development team directly about spell check in Web Edition and here's the scoop: We have investigated this in the past and the solutions available are not reliable. While feedback is one core element of our continued growth, the team focuses on solid enhancements that ensure…
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In California, does partial payment after a lien require starting over w/ prelien prior to auction?
If a tenant is sent a prelien and lien and then makes a partial payment but never reaches a zero balance, is another prelien and lien required prior to the next auction?
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KEYWORDS
How many months does it take to fix keywords? In every esign lease we do, we ask Are you active military ? Sitelink keyword Yes or No.... except No shows up like this No>. Anyone have a solution to this problem? I've been bringing it up to sitelink for 6 months now and nothing gets done.
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How do I add a deposit after the rental?
Rented the unit to a customer and didn't realize the unit didn't have a security deposit required in the settings. The customer's wife called afterwards to make payment and the deposit wasn't included. How do I add it after the rental and payment was made. I did add it in her payment amount but Sitelink prepaid it to the…
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Increasing insurance for tenant
Customer signed up for 2,000 insurance but now wants 5,000. Can someone walk me through how to do that?
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SiteLink STAND ALONE add tenants using Excel
I recently purchased a small self storage facility and want to add the existing tenants into SiteLink Stand Alone. Is it possible to import tenant data into an existing SiteLink Stand Alone system using a MicroSoft Excel Spreadsheet? Thanks for your help. Jeff
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I am only doing 1 year leases at my facility. How do I change this in sitelink?
I want make this the only option customers can select when leasing a unit