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Happy Thanksgiving! + Holiday Support Hours
We are so grateful for our incredible customers and colleagues. Thank you for being part of the Storable family. Happy Thanksgiving! In observance of Thanksgiving, Storable Support will be closed on Thursday and Friday, November 25-26, 2021. We will return to normal business hours on Saturday, November 27th, 9:00 am EST.…
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Having issues with SiteLink and/or LiveUpdate?
Alright, I took off for an extended weekend, first time in a long time, and I came back to a mess? I have someone that comes in once in a while to process payments and she messaged me this weekend to say that SiteLink would just hang on the splash screen without booting. I figured she had done something wrong, so I had her…
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download documents
How do you download a document (such as a vehicle title or insurance) to a customers acct? all I can seem to get is a small corner, the same size as the drivers license we scan in.
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PEOPLE PAYING OTHER PEOPLES UNIT
If someone comes in and pays for another persons units, do you give them the receipt that prints out? Or give them a hand written ? Only since it has the unit number their address, just wondering.
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Multiple discounts on Move-in
How do you apply two discounts on move-in. For example we offer a military discount and are also running a promotion on half off the month. One of them is added in the lead to lease section. Then when you try to add the other during move in, it removes the other one. I normally just credit the acct the discount amount of…
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Blacklist
Since SiteLink doesn't offer anything on their program, how do you folks keep track of blacklisted tenants?
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How do I Transfer Ownership of a Unit?
I have a Tenant that wants to Transfer Ownership of the Unit to her Brother. I have a Transfer Lease from Tenant to Another form for them to sign. Can I just change the name in the Patient information and then print out a new lease, or do I have to do a move out and move it?
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Sales Tax
Does anyone know how to not have the sales tax added to the account? I tried in ledger as I did mark no sales tax but tax still populates on the account!
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SiteLink CallCenter API timezone
I'm posting here because I'm quite confused with the way SiteLink API parses and returns information where timezone is important. My site/facility is set to Singapore time, GMT+8. I'm using TenantInvoicesByTenantID, requesting for all invoices for a particular tenant, from 0000 hrs to 2359hrs of a particular day. This is…
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Thank you, Veterans
There is nothing in this world that can match the hard work, dedication, commitment, and passion of those that serve to protect this country. We extend our sincerest gratitude on Veterans Day to all military personnel and loved ones, past and present. The Storable employees and customers that are members of this elite…
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Realign units on map
I placed a new unit on the map but it doesn't align properly (my mistake) with units of the same size in the same row of units. How do I move the unit into it's proper place? Thanks
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How to link a tenant with two units into one account?
I have a few different tenants with multiple units. Some have the payment option to pay all at once and some I have to go find their other accounts to do each payment. Is there a way to connect the separated units? Thanks
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Customers having issues making payments online
I have had quite a few people call in stating that they get this when trying to log in to make a payment and others get logged in just fine. Anyone know why? *Login failed. Click Create account to register or Forgot Password to reset your account password.*
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Price increase for current tenants
I increased by $5 all units on Oct. 1st through the modify units button. It automatically set the start date for Oct. 2. As of Oct.2 the tenant rate and the standard rate reflected the increase but the amount due still had the old rate.
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Waiting Lists - Pros and Cons
Has anyone been successful in using a waiting list for units and parking spaces. If so what form did you use. We tried listing them as "Lead" in the reservations area but they soon became unmanageable. We only take reservations 14 days in advance and are at 94% capacity. Thanks!
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PROCESS AUTOCHG
Anyone else having problems with automatic payments being processed by Sitelink? I called on this last week and they seemed clueless as how to remedy...working on it ....suggestion ..manually do them! We pay for a service and it's lacking lately .... thoughts from others?????
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Having problem swiping cards after updates - Also where is the list of updates?
We are now having problems swiping cards in SlteLink after the recent update which was supposed to fix the "bugs". Anyone else having problems? Also, when we try to look at the list of past updates the link is dead to see the update history.
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esign text box
Has anyone used the <esign textbox (optional)> in a form? I placed it in a form. Then went into the form to place comments into it. It allows me to do that but when I email the customer to read and sign the document the comments only show a few characters. I can't seem to expand the text box to allow for the customer to…
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Gmail and SiteLink
Recently we had to change the password on our Gmail email account. Since it's connected with SiteLink, now all emails that are generated through the Web Edition can't be sent. I know there is a setting somewhere in SiteLink where I can update the Gmail password connection, but cannot remember where. Does this make any…
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Cut Lock Notice
How do get the cut lock notice removed from Reminders without actually activating it? Thanks
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How do I change rates for current customers of different units sizes to the Street rate?
I have adjusted my street (standard) rates, and now want to have all customers of a certain stay length be brought up to current street rate. I seem to get $ amount or % raise in the Wizard. Neither of these is what I'm looking to do. I have isolated isolated the people who have been with us for X amount of time. I want…
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Smart Locks
I am working on a new storage build this Spring. I am considering Smart Locks by either Janus or PTI. Has anyone used Smart Lock technology? Thoughts?
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Days to honor reservation
Currently the website that we will honor a reservation for 7 days. I have changed the defaults within the software to 3 days, how do I get the sitelink portion of the website updated?
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How can I get my site manager access to edit map on Sitelink?
I'm not sure on how to give the site manager access to edit his sites map. I can do it on my end. I tried goggling it and found nothing.
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Move out receipts
The ability to email move out receipts would be great. Every update I hope this will happen and hasn't yet. You can email just about every other notice but not the move out receipts. Only email from letters not when doing the actual move out. Why?
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Website Attributes
Can you give me some examples of how you use this feature? Thanks Julie
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Disputed credit card
So I have a disputed credit card charge. the charge is from April. What should I expect if I follow through. Has anyone gone through this? Is it worth it?
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Issues with logging in?
Came into the office this morning and tried to log into SiteLink web edition on our laptop, but it wasn't recognizing my password. I tried again, same issue. I restarted the laptop and then tried again, same issue. I am doing a live update (just did an update Monday) right now and it is currently preparing data from the…
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A mistake was made...
Here is the situation that I would like to solicit help on; A payment was made and applied to the wrong account (one unit). The account it should have been applied to has two units. Via Ledger Adjustments, I can go back and transfer that payment to another unit, but I can not split it across the two units. This gives me…
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Deposits on locks
What's your thought on charging a dep on locks. if they return locks and keys give dep back, Or just sell the locks and keys. Do you think there is a liability issue?