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How to Correct a Botched Future Move In?
Tenant was scheduled for a future move in on 10/1. He was accidently moved in on 9/14. Payment of
$69.00 was taken resulting in a paid through date of 10/13. Sitelink tech support said cleanest solution
was to move him out and put him on a reservation for 10/1 move in. Following their recommendation would leave us
owning…
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Need help regarding Sitelink API Integration with WordPress
Hello everyone, I want to integrate the Sitelink API with a wordpress site, and don't want to use Sitelink templates provided. I want to handle everything such as payment processing on my site only. Can anyone help.
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Insurance
Do any of you require a proof of insurance? Shed Stuff offers insurance but you don't have to purchase it but you will initial that you will take all responsibility.
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How do I track late fees across my company?
I am looking to track the number of late fees my company issues during a month for our 7 sites combined? Is there a way to track late fees in corporate control center?
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How can I get data from the API to my website?
I'm creating a website for my facilities. Is there any documentation on how to use webhooks or the api on a website? I need up to date pricing and availability. I dont want to use the template that comes with sitelink. What are my options?
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email issue
A customer made a payment this morning online. I just received a copy of the email sent. Where it says Dear>>>>>>>>>>>> instead of the persons name it had their credit card number. I went into their account and no where does it show that info. The card should not be sent in email like that. not sure whats going on. just a…
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Esign - Remove old entries
In the Esign console we have a bunch of old leases under "Out for Tenant Signature". How do we remove these old lease entries and clean it up?
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Expired Proof Of Insurance
Is there a way to run a report to show all tenants with Expired Proof of Insurance?
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how to apply a tenant referral
When a tenant refers a friend and both tenants are in good standing with their units for 2 months, how does one apply the referral bonus to the referring tenant?
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lien notice
When you send out the lien notice do you put the time and date of sale? Or do you put in a 2nd notice only?
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Drivers lic
Does anyone use something to swipe a drivers lic ? if yes, what do you use?
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auction
WE SOLD A UNIT ON STORAGE TREASURES NOW THE CUSTOMER WANTS TO PAY CAN I CANCEL AFTER BEING SOLD
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Spanish Language Forms in California
Why are the leases and letters all in English? Can a Version in Spanish be an option? Where can i find a template or do i create my own?
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Error Message Regarding SL Web Edition
Anyone else getting the error message saying there's no internet connection, when there is? I cannot get SL to load up, just keeps repeating the same error message. MyHub is now stating it cannot be reached, as well. This is not a good day to not have our system functioning!
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**Incentives**
What type of bonus or incentive program does your company offer to their employees/managers?
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Card Processing Error Messages
I have services through SBOA and the processor is Paya. I have been getting quite a few that say Invalid Transaction. Anyone experience this or know what it is? Thanks Julie
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Past tenant got email from website stating balance.
A past tenant moved out in July no issue. His unit is rented and he is not in the current rent roll. He still was able to access that unit through the website and leave a note for me. So... that unit has new tenants, but if you look at the notes it says his unit # and he said the website also says he has a balance. He told…
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EMAIL
IS ANYONE USING AOL FOR THEIR EMAIL, IF YES WHAT SMTP ADDRESS AND PORT NUMBER THANK YOU
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On-line Payment difficulties
Is anyone else having constant problems with tenants being able to make payments on-line? Every month we have at least 15 people who call in saying they are unable to complete payments due to a variety of reasons from timed out to change your password. I have communicated with Sitelink numerous times and they give me this…
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insurance
Looking at Storable Tenant Insurance, anyone using it? Are you happy with it?
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refund
How to do refund on cc that we don't have on file for a prepaid unit that is no longer needed?
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refund question
Customer prepaid for their unit in advance, paid for 3 months but only needed 2 months, how do I credit it back to them, we don't have their cc info on file.
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California storage facilities and liens.
My question is have any of you resumed processing liens? We have 1 in lien status but have not gone forth yet. So far I'm not able to find any new news about conducting a lien and don't want to do anything illegal. Thank you for your input. Diane Templeton Ministorage
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Need a good laugh
Has anyone ever sent out the wrong letter to ALL your renters? Well I did today, I did not select the letter so it defaulted to the first letter. (Access Liability Waiver). I sent out a correction however what a fun day replying to emails and answering calls explaining the property is fine and to disregard the email, it…
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Chargeback
Dealing with my first ever Disputed Payment. Very complicated situation but I felt the documentation I uploaded including a summary, my notes from Sitelink of customer conversation and the wording from our Rental Agreement it would be ok. NO the Retrieval/Chargeback Department said it is up to me to prove the tenant didn't…
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Reclassify A Tenant Payment
Our collections agency was able to get a former tenant to pay on their delinquent amount. But, instead of paying the agency, this tenant paid us. This happened in July. I need a way to reclassify that payment to separate the actual rent from the commission for the collection agency. Is there a way to do that?
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How does one get to the virtual terminal?
I don't have credentials for our Corporate Control, but its been so long since my boss has needed to get to the virtual terminal that he's forgotten how to do so. Help?
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Out for Signature
In my Reminders window, it shows "Out for Signature" with a number next to it. The number should be the number of documents sent out awaiting signature. I currently have 2 documents out for signature, but it shows 4. How do I fix the issue?
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E-Sign Documents Do Not Email Yahoo Accounts
Hello! We have a newer site that has always had roadblocks for their new tenants with Yahoo email accounts. When sending a lease to the tenant for remote move-in, Yahoo is restricted. There is no error conveyed and all other email addresses do receive emails. It seems like this would be a setting, but I am not sure where I…
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Primary vs. Alternate on a lease
I encountered an issue yesterday in which a couple who rented a unit together less than a month ago has since parted ways, not amicably. The female is on the contract as the primary and the male is on the contract as the alternate. Both parties are claiming rights to the unit. The male came in yesterday morning and changed…