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**Incentives**
What type of bonus or incentive program does your company offer to their employees/managers?
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Card Processing Error Messages
I have services through SBOA and the processor is Paya. I have been getting quite a few that say Invalid Transaction. Anyone experience this or know what it is? Thanks Julie
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Past tenant got email from website stating balance.
A past tenant moved out in July no issue. His unit is rented and he is not in the current rent roll. He still was able to access that unit through the website and leave a note for me. So... that unit has new tenants, but if you look at the notes it says his unit # and he said the website also says he has a balance. He told…
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EMAIL
IS ANYONE USING AOL FOR THEIR EMAIL, IF YES WHAT SMTP ADDRESS AND PORT NUMBER THANK YOU
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On-line Payment difficulties
Is anyone else having constant problems with tenants being able to make payments on-line? Every month we have at least 15 people who call in saying they are unable to complete payments due to a variety of reasons from timed out to change your password. I have communicated with Sitelink numerous times and they give me this…
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insurance
Looking at Storable Tenant Insurance, anyone using it? Are you happy with it?
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refund
How to do refund on cc that we don't have on file for a prepaid unit that is no longer needed?
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refund question
Customer prepaid for their unit in advance, paid for 3 months but only needed 2 months, how do I credit it back to them, we don't have their cc info on file.
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California storage facilities and liens.
My question is have any of you resumed processing liens? We have 1 in lien status but have not gone forth yet. So far I'm not able to find any new news about conducting a lien and don't want to do anything illegal. Thank you for your input. Diane Templeton Ministorage
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Need a good laugh
Has anyone ever sent out the wrong letter to ALL your renters? Well I did today, I did not select the letter so it defaulted to the first letter. (Access Liability Waiver). I sent out a correction however what a fun day replying to emails and answering calls explaining the property is fine and to disregard the email, it…
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Chargeback
Dealing with my first ever Disputed Payment. Very complicated situation but I felt the documentation I uploaded including a summary, my notes from Sitelink of customer conversation and the wording from our Rental Agreement it would be ok. NO the Retrieval/Chargeback Department said it is up to me to prove the tenant didn't…
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Reclassify A Tenant Payment
Our collections agency was able to get a former tenant to pay on their delinquent amount. But, instead of paying the agency, this tenant paid us. This happened in July. I need a way to reclassify that payment to separate the actual rent from the commission for the collection agency. Is there a way to do that?
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How does one get to the virtual terminal?
I don't have credentials for our Corporate Control, but its been so long since my boss has needed to get to the virtual terminal that he's forgotten how to do so. Help?
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Out for Signature
In my Reminders window, it shows "Out for Signature" with a number next to it. The number should be the number of documents sent out awaiting signature. I currently have 2 documents out for signature, but it shows 4. How do I fix the issue?
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E-Sign Documents Do Not Email Yahoo Accounts
Hello! We have a newer site that has always had roadblocks for their new tenants with Yahoo email accounts. When sending a lease to the tenant for remote move-in, Yahoo is restricted. There is no error conveyed and all other email addresses do receive emails. It seems like this would be a setting, but I am not sure where I…
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Primary vs. Alternate on a lease
I encountered an issue yesterday in which a couple who rented a unit together less than a month ago has since parted ways, not amicably. The female is on the contract as the primary and the male is on the contract as the alternate. Both parties are claiming rights to the unit. The male came in yesterday morning and changed…
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Third Party Transportation Document
Does anyone have a good document template for "authorizing a third party transportation company to access tenants unit and transport contents'?
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Access customers entire gate code report
So I have a customer who needs a document of when he entered the facility and exited the facility from a specific date a year ago. Am I able to go that far back and if so how would I print something like that out?
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Removing sold units from reverse Auction list
In Sitelink, Tasks, Auction-In the Reverse Auction section, why are the Units that have already been sold in Auction and reconciled, still in the Reversr:Auction list? There are Units in our list from as far back as July that have long been sold and closed out. How can we clear them out of there? If we select Reverse…
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ACH Payments and "Internet" Payment Type MISSING after update.
After the update last night (July 28, 2021), I am no longer able to post payments using the payment type "Internet". We accept PayPal payments on our website, and I can't post them. The option is still set up under acceptable payment types in the Company Defaults screen. Also since the update CRTL-SHIFT-H no longer brings…
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Storlogix
Can anyone help? My gate is offline and we use Storlogix at that location. I can't seem to find out how to get it back online.
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One Time ACH Payment
Why doesn't Storable allow for a one time ACH payment? I have already contacted Sitelink support and was told that using Ctrl+Shift+H will not work since we are now using Storable as our ACH payment processor.
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SITELINK NEW CREDIT CARD PAYMENT SYSTEM
We just started this month on the SiteLink credit card payment system. We are having a lot of difficulties with credit cards being rejected and the error code coming back "payment not approved, check your processor". The cards are good and customers have check with their carrier and there is no problem on their end. Does…
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Lag
Is anyone else having issues with lagging in SL? Yesterday and today I've had pretty long hang times when navigating thru the program. Any suggestions if it's just on my end?
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Economic Occupany
Hi All, What is meaning of this number on the management history report? And how is it figured? Thank you.
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Rate increase notice
The rate increase notice in my sitelink does not auto populate the new rate increase amount. It states the old rate will be increasing to_____ Is there a way to have that automatically entered before emailing the notice?
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Disc locks
Hello, Does anyone know of any companies where you can buy disc locks and there not be a 6-10 week back order? We use chateau and they are a great company but have been back ordered for well over a year now. Thanks!
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Summer is here!
It's officially Summer! What's something you're looking forward to -- self-storage-related or just for yourselves -- this season?
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Future Accounts Receivables ??
Looking for a financial report that projects future accounts receivables. Every report I looked at gives data for TODAY thru EOM. Sitelink doesn't think there is such a report???
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Form formatting problem
I am trying to set up Sitelink to print my lease. However I cannot seem to get the formatting right on lining up the columns. I am using RTF format and this is the problem I am encountering: Left, right or center justify doesn't seem to make a difference. The columns never seem to line up. Any idea how to fix this?