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We had one tenant use his elderly mothers C/C to pay for his unit (she actually called in the payment) and then a few months later we received a chargeback from the C/C company.
Turns out his mother was under the care of one of the tenants siblings, and they decided that (my tenant) took advantage of mom... and since they had power of attorney they filed fraud with the card company. Company reversed the charge and sent us a letter stating we had 30 days to "contest" the chargeback.
We handled it like a NSF check (used the NSF function in Sitelink in fact) and the tenant had to come take care of it.
Trying to fight the card company is a nightmare...they place the burden on you to PROVE the transaction wasn't fraudulent. In this case we didn't have a signature as it was over the phone.
This is why we have C/C Auth. forms for auto payment, with the tenants signature and the terms etc.. even then I've heard of facilities still having to fight the card company.
Most times you end up eating it. Although in 10 years this was the ONLY one we had (knock on Formica)
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