Success is only a "brief" hold away

rmason

Two weeks running had almost the same identical situation trying to get help from Sitelink.

Week one – called Sitelink put on “brief” hold waiting for tech.  Tech answered, I provided corporate code, location code, and using web addition.  Put on “brief” hold while tech checks info and finds account.  Told tech my problem, tech asks questions.  Put on “brief” hold while tech develops a case file.  Tech returns and we briefly rediscuss my problem.  Put on “brief” hold.  Passed to higher level tech who takes control of computer and resolves problem with 3-4 minutes.

Week two - called Sitelink put on “brief” hold waiting for tech.  Tech answered, I provided corporate code, location code, and using web addition.  Put on “brief” hold while tech checks info and finds account.  Told tech my problem, tech asks questions.  Put on “brief” hold while tech develops a case file.  Wonderful hold music stops due to call being dropped.  Called back and put on “brief” hold waiting for tech.  Tech answered, I provided corporate code, location code, and using web addition.  Put on “brief” hold while tech checks info and finds account.  Told tech my problem, tech asks questions, tech solves problem.

I realize Sitelink growth requires new employees who require training, however, if I were a one person/one computer operation I would have a hard time getting timely answers from Sitelink without effecting my customers and bottom line. 

storable_support

Hi, @rmason. Thank you for sharing your feedback with us. This is not the typical experience we wish to provide and feedback like this helps us identify opportunities where we can improve. We greatly regret the delays you had and will do better!