-
Autopay for linked accounts with two separate credit cards
My tenant has multiple units he wants to pay on two different credit cards using autopay. Is it best to unlink the accounts so the correct card he wishes to pay with automatically will process automatically, or is there a way to keep them linked and autopay on the date due using the card that the tenant has specified for…
-
Changing Anniversary Dates - Method of Payment
I've always used a tenant's CC on file when changing anniversary dates to pay for the number of days needed to advance the date. Had a customer today who uses ACH as his method of rent payment. Don't think I can use an ACH method of payment to advance the date? Can I???
-
Manual addition to Auction List?
I have a tenant with a balance that is >60 days past due, which should automatically put him on the Auction List. It did so for four other tenants with >60 day balances. I have two questions: 1) Why wouldn't this tenant appear on the Auction List like the others, and 2) Is there a way to manually add him to the Auction…
-
Sitelink Error messages popping up
Anyone having Sitelink Issues this morning? 12-20-2021 9am CT We are getting error messages and booted out.......
-
Happy Holidays 2021 - support hours
The Storable Team would like to wish you, your staff, and your family Happy Holidays and a safe and prosperous New Year! In observance of the holidays, Storable Support will be closed on the following days: Friday, December 24th and Saturday, December 25th - CLOSED January 1, 2022 - CLOSED Other than the closures noted…
-
linked units
We have several tenants with linked units. If they have 1 of their units in default and overlocked, the program won't allow them access into their other unit that is current. I know how to unlink them, but is that the only way to resolve this issue?
-
Lead to Lease-Look up Existing Customer
When adding a lead and using the search feature in Lookup Existing have you had trouble with existing tenants showing as green as a lead instead of black as current tenant. I have been playing around with some other current tenants and have one that doesn't pull up at all.
-
CRM Review Prior Processing Errors Reports
I recently ran a CRM with hundreds of emails and several dozen failed and I did not print the error report in time, so I am not sure which tenants did not receive the CRM email. Is there anyway to review a past error report, or quickly find which emails did not go through without looking through every individual tenant…
-
Adding a credit to an account
Is there an easy way to add credit to a customers account?? I've done a search, and all I can find is an awkward method requiring adding "future charges", and a dozen steps to go through. Is there a better way that is not such a huge, convoluted mess? Granted; I just upgraded to Web Edition from a much older stand-alone…
-
Success is only a "brief" hold away
Two weeks running had almost the same identical situation
trying to get help from Sitelink. Week one – called Sitelink put on “brief” hold waiting for
tech. Tech answered, I provided corporate
code, location code, and using web addition. Put on “brief” hold while tech checks info and finds account. Told tech my problem,…
-
Exporting a Tenants Ledger (or Payments History) for a specific date range?
Hi Everyone! I have had tenants ask for a payment history/account ledger but for just a specific year or specific date range. I know how to pull the entire history, but is there another report or SIMPLE method to extract a just a selected date range? I'm ok with Excel, and have tried exporting and then isolating the date…
-
Get me out of the office! Tablet?
Hi, first timer here. I did a search and most of the tablet info is pretty old. My office is in my house which is next door to the storage property. It's only 211 units but being in constant close proximity to the biz makes for a 7 day job. I'm supposedly "closed" on Sundays and Tuesdays but was thinking of changing the…
-
CRM Automatically Process
Is there a way to setup CRM to automatically send an email. I am trying to find a work around for the Reservation Confirmation Letter that can't be modified. FYI if you feel you should be able to customize the Confirmation Letter please put in a request to SL. If enough people make the request it might get done!
-
Access Control
I am pleased to hear that Sitelink/Storable is building in a gate access system. Does anyone yet know if it will require new hardware, keypads, and wiring? Or maybe overlay an existing system? We currently use PTI Cloud, which works very well, but can be a bit challenging when there is a problem. Looking forward to see…
-
Past Due Events Issue.
On my Past Due Events schedule, after 20 days, I overlock the tenant, charge a $15 fee, and generate and mail an Overlock Notice. I just had a tenant come up to the Auction Notice stage, and in reviewing their account, noticed that they had never gone through the Overlock stage. I reviewed all my settings and everything…
-
Tenants who pay the day before their sale
Hello. What do you all do for tenants who pay right before their scheduled sale but after we've cut their lock to do a visual inventory and take pictures? Once they pay, we should technically take our overlock off since they've paid current but that would just leave a tiny clip that anybody could snap. If they're there in…
-
Site with no internet access
Wondering if anybody runs a site that does not have good internet access off a hot spot. I have a site I run remotely but would like to update gate codes and view cameras off site. I use storelogix gate software. Any suggestions would be appreciated.
-
Refund Amount Discrepancy
#1 I always recommend that facilities don't issue refunds due to employee fraud possibilities and the fact that SL refund figures are often hard to understand from the Refund Receipt. I always do the refunds myself and always verify the figures with written or calculator figures. #2 We started issuing the refunds on card:…
-
Your Oldest Tenant
Just had the honor of leasing a unit to a 92-year-old WWII veteran. He drove his own car, filled out the application, signed and initial the lease agreement. Then unloaded two bicycles into his unit and headed home for another load. And to boot he served in the Navy, just like me!
-
Happy Thanksgiving! + Holiday Support Hours
We are so grateful for our incredible customers and colleagues. Thank you for being part of the Storable family. Happy Thanksgiving! In observance of Thanksgiving, Storable Support will be closed on Thursday and Friday, November 25-26, 2021. We will return to normal business hours on Saturday, November 27th, 9:00 am EST.…
-
Having issues with SiteLink and/or LiveUpdate?
Alright, I took off for an extended weekend, first time in a long time, and I came back to a mess? I have someone that comes in once in a while to process payments and she messaged me this weekend to say that SiteLink would just hang on the splash screen without booting. I figured she had done something wrong, so I had her…
-
download documents
How do you download a document (such as a vehicle title or insurance) to a customers acct? all I can seem to get is a small corner, the same size as the drivers license we scan in.
-
PEOPLE PAYING OTHER PEOPLES UNIT
If someone comes in and pays for another persons units, do you give them the receipt that prints out? Or give them a hand written ? Only since it has the unit number their address, just wondering.
-
Multiple discounts on Move-in
How do you apply two discounts on move-in. For example we offer a military discount and are also running a promotion on half off the month. One of them is added in the lead to lease section. Then when you try to add the other during move in, it removes the other one. I normally just credit the acct the discount amount of…
-
Blacklist
Since SiteLink doesn't offer anything on their program, how do you folks keep track of blacklisted tenants?
-
How do I Transfer Ownership of a Unit?
I have a Tenant that wants to Transfer Ownership of the Unit to her Brother. I have a Transfer Lease from Tenant to Another form for them to sign. Can I just change the name in the Patient information and then print out a new lease, or do I have to do a move out and move it?
-
Sales Tax
Does anyone know how to not have the sales tax added to the account? I tried in ledger as I did mark no sales tax but tax still populates on the account!
-
SiteLink CallCenter API timezone
I'm posting here because I'm quite confused with the way SiteLink API parses and returns information where timezone is important. My site/facility is set to Singapore time, GMT+8. I'm using TenantInvoicesByTenantID, requesting for all invoices for a particular tenant, from 0000 hrs to 2359hrs of a particular day. This is…
-
Thank you, Veterans
There is nothing in this world that can match the hard work, dedication, commitment, and passion of those that serve to protect this country. We extend our sincerest gratitude on Veterans Day to all military personnel and loved ones, past and present. The Storable employees and customers that are members of this elite…
-
Realign units on map
I placed a new unit on the map but it doesn't align properly (my mistake) with units of the same size in the same row of units. How do I move the unit into it's proper place? Thanks