Refund
aasstorage
Registered User ✭✭
I had a tenant with two units. She moved out of one, so I applied her deposit to her other unit. It shows I transferred it, but it didn't credit the other unit. I can't adjust the charges on her current account. She actually owes $20.00 less than what her new invoice shows. It won't let me give her the credit in the adjustments screen.
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Comments
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MamaDuke7 Registered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭I would call in for help on that one. They can look at her account and figure out what happened and get it fixed for you.1
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Thanks, MamaDuke70
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@aasstorage Make sure you did the second step. When at move out it will let you know they have a refund and you have to check the box to apply to another unit. Then you have to go into payments, create the next month's charges if they have a $0 balance and then click the box lower left of screen to apply "apply" the refund.
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I'm sure I did that. It shows in the ledger that refund was applied, but April invoice still shows her regular payment, not $20.00 less. IDK what happened, lol0
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Yay! I fixed it3
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MamaDuke7 Registered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭WooHoo!!!0
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