Refund

aasstorage

I had a tenant with two units. She moved out of one, so I applied her deposit to her other unit. It shows I transferred it, but it didn't credit the other unit. I can't adjust the charges on her current account. She actually owes $20.00 less than what her new invoice shows. It won't let me give her the credit in the adjustments screen.

MamaDuke7

I would call in for help on that one.  They can look at her account and figure out what happened and get it fixed for you.

aasstorage

Thanks, MamaDuke7

AnitaJohnson1269

@aasstorage Make sure you did the second step.  When at move out it will let you know they have a refund and you have to check the box to apply to another unit.  Then you have to go into payments, create the next month's charges if they have a $0 balance and then click the box lower left of screen to apply "apply" the refund. 

aasstorage

I'm sure I did that. It shows in the ledger that refund was applied, but April invoice still shows her regular payment, not $20.00 less. IDK what happened, lol

aasstorage

Yay! I fixed it

MamaDuke7

WooHoo!!!

JulieAton

aasstorage said:

Yay! I fixed it

How??  Do tell!

ESS

JulieAton said:

aasstorage said:

Yay! I fixed it

How??  Do tell!

The only way I know that is possible, is what Anita mentioned above