Refund

aasstorage
aasstorage ✭✭
in SiteLink General Discussions
I had a tenant with two units. She moved out of one, so I applied her deposit to her other unit. It shows I transferred it, but it didn't credit the other unit. I can't adjust the charges on her current account. She actually owes $20.00 less than what her new invoice shows. It won't let me give her the credit in the adjustments screen.

Comments

  • MamaDuke7
    MamaDuke7 ✭✭✭✭✭
    I would call in for help on that one.  They can look at her account and figure out what happened and get it fixed for you.
  • aasstorage
    aasstorage ✭✭
    Thanks, MamaDuke7
  • AnitaJohnson1269
    AnitaJohnson1269 ✭✭✭✭
    @aasstorage Make sure you did the second step.  When at move out it will let you know they have a refund and you have to check the box to apply to another unit.  Then you have to go into payments, create the next month's charges if they have a $0 balance and then click the box lower left of screen to apply "apply" the refund. 

  • aasstorage
    aasstorage ✭✭
    I'm sure I did that. It shows in the ledger that refund was applied, but April invoice still shows her regular payment, not $20.00 less. IDK what happened, lol
  • aasstorage
    aasstorage ✭✭
    Yay! I fixed it
  • MamaDuke7
    MamaDuke7 ✭✭✭✭✭
    WooHoo!!!
  • JulieAton
    JulieAton ✭✭✭
    aasstorage said:
    Yay! I fixed it

    How??  Do tell!
  • ESS
    ESS ✭✭✭✭✭
    JulieAton said:
    aasstorage said:
    Yay! I fixed it

    How??  Do tell!
    The only way I know that is possible, is what Anita mentioned above

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