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Taking ACH pymt at move in? Possible?
Can I take an ACH payment at initial move in? Thought there was a two key entry that made ACH show up in the drop-down payment box???
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Can SiteLink email all receipts for a day without individually sending each one?
When processing all the credit cards on file using auto bill we mistakenly did not request all the receipts to be emailed. Now that everything has been processed is there a way to email all the receipts from the 1st without sending each one individually?
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Moving companies moving tenant out with tenant not being present
Does anyone allow moving companies to move out tenants without the tenant being present? If you do what additional paperwork, from the tenant, do you require? Do you allow them to move out tenants outside of office hours? What about returning the lock and keys? And, as often is the case, the moving company leaves a mess!…
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Manual, Multi-unit Invoices
Sitelink is literally one of the most powerful self-storage management software around, and we can't manually create an invoice for ONE account that has SIX, yes, SIX units?? This seems like it would be such a simple feature to implement. Not having this feature leads to a SIGNIFICANT amount of extra work on the manager's…
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Lease agreement Changes and how to notify existing tenants.
Just trying to find the best solution for notifying 1400 tenants of a new lease agreement.
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Invoices
is there any easy way to get a list of all invoices and their numbers raised in a period, is it maybe something possible in the custom reporting section?
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Form letters posting automatically on tenants account, how to set up?
I have added a few forms, but how do I get it self-populate to the tenants notes, some of our forms do and some do not.
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Sitelink demo status
I thought the username and password to use the learning version was DEMO - DEMO. Am I wrong?
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Switched to MS Office Outlook Exchange but not working now with MFA change
anyone had similar issues. We switched months ago to the MS Exchange but recently changed to MFA through our email host. Now Sitelink CRM emails not working, any suggestions while I wait for my IT to help?
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Hardware options for Sitelink and myHub
With Sitelink Sales on terminal hold thought I'd ask here to get a quicker response. Currently run Sitelink from home on my Windows PC, no problem. Switching to a MAC at home and found Sitelink doesn't run on a MAC, only a Windows based PC. Will myHub on my MAC fill in the voids? Understand "they are working on it" to give…
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How do I create and send out just one invoice for a tenant with multiple units
How do I create and send out just one invoice for a tenant with multiple units
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Why doesn't the tenant's credit card info migrate to an additional unit being rented?
When I move a tenant into an additional unit all of their information migrates except their bank card information. When I get to the payment field and want to use the card on file it is not there. If I cancel the payment to go and look up the info it will cancel the entire move in. This really is a problem especially when…
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Changing the due date for linked units
I have someone who has 4 units that are linked but have 4 different due dates. How can I adjust the settings so all the due dates match?
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Attaching Unpaid Invoice To Form Letter
I'm trying to figure out how (if possible) to have sitelink attach any outstanding invoices within a form letter. Example; sending a "Past due notice" it would be nice if the form automatically included any unpaid invoices
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Attach a video to tenant file
I was just wondering if there was a way to attach a video to a tenants file? When I have to cut a lock, I always take a video of it from beginning to end to show what's in there when the lock is cut. I'm looking for a easier way. I can't find anything in the software to do this, just hoping there is a way, or sitelink adds…
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Lead To Lease
We do not require a fee to reserve a unit. Is there a way to get around it?
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Issues with credit card processing?
So far this week, I have run a couple of credit card payments for tenants, only to have them both being declined for "suspected fraud." Both of them contacted their banks regarding the issue, to be told by their banks that the cards themselves are fine. Which means it appears to be an issue with SiteLink's processor?…
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1st month free special
I’m having an issue with my specials in sitelink. We do 1st month free at some newer facilities or facilities that are difficult to fill. We are a 1st of the month billing facility. So how it’s always worked is this. Say they rent on the 15th. We give them 1st month free, it would give them the rest of the current month…
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Safelease
Has anyone switched to Safelease as your tenant protection plan provider? If so what are your thoughts?
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Refund
I had a tenant with two units. She moved out of one, so I applied her deposit to her other unit. It shows I transferred it, but it didn't credit the other unit. I can't adjust the charges on her current account. She actually owes $20.00 less than what her new invoice shows. It won't let me give her the credit in the…
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Graph- Rent Income, Occupancy and Delinquency
We have always used this graph for a quick glance of Income & Occupancy. However it isn't an option in CCC for multiple locations. So I have spent the day creating a spreadsheet from this graph, Management Summary Report, Rental Activity Report etc. BUT I can't tie the "Income" from the Income, Occupancy and Delinquency…
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Remote Rentals using E Documents-Frustrated
I need a new plan or revised system. I am tired of doing move ins and tenant not completing documents &/or paying and having to delete account or do move out. And the thought of not remembering to do so and have a unit showing as rented when it really isn't. What do you do? What are your procedures? Why can't SL have a pre…
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General storage sub-contractor question
I need to create a letter to send out to our sub-contractors who do scheduled maintenance to sign in and out so I can verify their work was actually done. I've only been here 4 months, but I saw some bills and I was like... umm.. I've never seen this company do anything here. And I'm not paying for something that I can…
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Partial Social Security Numbers Not Allowed Anymore?
On page 2 of the tenant information sheet below the box for entry of the DL # and State we use to put *1234 for a partial SSN. No one wants to give their full SSN. Last few tries the *1234 got rejected by Sitelink and it wanted a 123-456-7890, the full number SSN entered in the space. Is it just me or has something changed…
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GATE SYSTEM
Who is everyone using we currently have digigate/ Pti. We need to go another direction. Who do you have and are you happy with them? Thank you
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DO MORE Webinar Series: Access Control Deep Dive
Join us tomorrow for a deep-dive conversation about the latest developments in access control technology and its increasingly powerful applications as operators and tenants shift to digital forms of engagement. With online move-ins, a customer might never cross paths with a property manager. That makes access control a…
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Digigate to Storable
Has anyone made the change over? Was it a smooth transfer?
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Monthly Payments
Is there any easy way to transition customers from monthly based on their anniversary date, to monthly, 1st of month?
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Moveouts after rent increase
Is there any way to track moveouts that occur within a certain period of time after a rent increase letter is sent?
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Google 3rd Party App.
Google is shutting off the unsecure 3rd Party apps. Will the email on sitelink hook up using Sign in with Google. I would hate to loose my ability to email my Tenants.