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Is it possible to undo a Move-Out?
I moved out the wrong unit and need to restore it back as a current tenant. Is this possible or does the move in process have to be done again?
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How do I exclude Outdoor Parking Storage Tenants from receiving a gate code?
I'm setting up a new location with indoor and outdoor storage. I do not want the outdoor tenants to receive a gate code to the building. Sitelink is autogenerating one. I know I can lock them out one by one. I was wondering if I can restrict them via unit type. Thank you!
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Bad Check Question
I have a tenant that has written a bad check. The company will not accept checks going forward from this tenant. Is there a way to block that tenants acct from accepting checks in the future?
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Transferring Units and Insurance
When you transfer tenant from one unit (with insurance) to a smaller unit, how does the insurance on the current unit get transferred, or does it?
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Security Scope Camera
Does anyone use a security scope camera, similar to what Chateau sells, to look under/over unit doors and see what's inside the unit? If so what brand and how do you like it?
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LEASE TERMINATION
Do you have to give them 30 days. I have a customer in the hallway blocking other units. Their unit is packed full with no place to put the stuff
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Is There a Way to Lock the Gates at Night Through Sitelink?
We lock our gates at night for safety and security. We have been manually turning off the gate controllers every night. Apparently, this is hard on the system. Is there any way to turn off the gate access through sitelink?
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Why a lien form would pop up before pre lien expired?
I have pre liens that are dated 12-18-21 and had a due date of 01-11-22. They were on the task list for liens today to process. Why would the date change?
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Payment Receipts Problem
Not sure what happened or when, but the payment receipts are incorrect. I have not modified the original form, but the fields in the <Receipt.ItemsTable> are wrong. The two fields "Charge" and "Total" are exactly the same, when they should be "Charge" and "Balance"(or something similar, not sure of the exact field name).…
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Credit Card Disputes
How do you handle Credit Card Disputes? Do you charge a fee like you would for a NSF?
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Rent increase
Is there a limit on how much of a rent increase you can do at a time, per unit?
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Autopay for linked accounts with two separate credit cards
My tenant has multiple units he wants to pay on two different credit cards using autopay. Is it best to unlink the accounts so the correct card he wishes to pay with automatically will process automatically, or is there a way to keep them linked and autopay on the date due using the card that the tenant has specified for…
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Changing Anniversary Dates - Method of Payment
I've always used a tenant's CC on file when changing anniversary dates to pay for the number of days needed to advance the date. Had a customer today who uses ACH as his method of rent payment. Don't think I can use an ACH method of payment to advance the date? Can I???
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Manual addition to Auction List?
I have a tenant with a balance that is >60 days past due, which should automatically put him on the Auction List. It did so for four other tenants with >60 day balances. I have two questions: 1) Why wouldn't this tenant appear on the Auction List like the others, and 2) Is there a way to manually add him to the Auction…
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Sitelink Error messages popping up
Anyone having Sitelink Issues this morning? 12-20-2021 9am CT We are getting error messages and booted out.......
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Happy Holidays 2021 - support hours
The Storable Team would like to wish you, your staff, and your family Happy Holidays and a safe and prosperous New Year! In observance of the holidays, Storable Support will be closed on the following days: Friday, December 24th and Saturday, December 25th - CLOSED January 1, 2022 - CLOSED Other than the closures noted…
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linked units
We have several tenants with linked units. If they have 1 of their units in default and overlocked, the program won't allow them access into their other unit that is current. I know how to unlink them, but is that the only way to resolve this issue?
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Lead to Lease-Look up Existing Customer
When adding a lead and using the search feature in Lookup Existing have you had trouble with existing tenants showing as green as a lead instead of black as current tenant. I have been playing around with some other current tenants and have one that doesn't pull up at all.
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CRM Review Prior Processing Errors Reports
I recently ran a CRM with hundreds of emails and several dozen failed and I did not print the error report in time, so I am not sure which tenants did not receive the CRM email. Is there anyway to review a past error report, or quickly find which emails did not go through without looking through every individual tenant…
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Adding a credit to an account
Is there an easy way to add credit to a customers account?? I've done a search, and all I can find is an awkward method requiring adding "future charges", and a dozen steps to go through. Is there a better way that is not such a huge, convoluted mess? Granted; I just upgraded to Web Edition from a much older stand-alone…
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Success is only a "brief" hold away
Two weeks running had almost the same identical situation
trying to get help from Sitelink. Week one – called Sitelink put on “brief” hold waiting for
tech. Tech answered, I provided corporate
code, location code, and using web addition. Put on “brief” hold while tech checks info and finds account. Told tech my problem,…
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Exporting a Tenants Ledger (or Payments History) for a specific date range?
Hi Everyone! I have had tenants ask for a payment history/account ledger but for just a specific year or specific date range. I know how to pull the entire history, but is there another report or SIMPLE method to extract a just a selected date range? I'm ok with Excel, and have tried exporting and then isolating the date…
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Get me out of the office! Tablet?
Hi, first timer here. I did a search and most of the tablet info is pretty old. My office is in my house which is next door to the storage property. It's only 211 units but being in constant close proximity to the biz makes for a 7 day job. I'm supposedly "closed" on Sundays and Tuesdays but was thinking of changing the…
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CRM Automatically Process
Is there a way to setup CRM to automatically send an email. I am trying to find a work around for the Reservation Confirmation Letter that can't be modified. FYI if you feel you should be able to customize the Confirmation Letter please put in a request to SL. If enough people make the request it might get done!
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Access Control
I am pleased to hear that Sitelink/Storable is building in a gate access system. Does anyone yet know if it will require new hardware, keypads, and wiring? Or maybe overlay an existing system? We currently use PTI Cloud, which works very well, but can be a bit challenging when there is a problem. Looking forward to see…
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Past Due Events Issue.
On my Past Due Events schedule, after 20 days, I overlock the tenant, charge a $15 fee, and generate and mail an Overlock Notice. I just had a tenant come up to the Auction Notice stage, and in reviewing their account, noticed that they had never gone through the Overlock stage. I reviewed all my settings and everything…
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Tenants who pay the day before their sale
Hello. What do you all do for tenants who pay right before their scheduled sale but after we've cut their lock to do a visual inventory and take pictures? Once they pay, we should technically take our overlock off since they've paid current but that would just leave a tiny clip that anybody could snap. If they're there in…
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Site with no internet access
Wondering if anybody runs a site that does not have good internet access off a hot spot. I have a site I run remotely but would like to update gate codes and view cameras off site. I use storelogix gate software. Any suggestions would be appreciated.
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Refund Amount Discrepancy
#1 I always recommend that facilities don't issue refunds due to employee fraud possibilities and the fact that SL refund figures are often hard to understand from the Refund Receipt. I always do the refunds myself and always verify the figures with written or calculator figures. #2 We started issuing the refunds on card:…
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Your Oldest Tenant
Just had the honor of leasing a unit to a 92-year-old WWII veteran. He drove his own car, filled out the application, signed and initial the lease agreement. Then unloaded two bicycles into his unit and headed home for another load. And to boot he served in the Navy, just like me!