Conform to CA Late fee Help setting it up

sonyawiprud

OK how do I set up all of my tenants to the CA late fee schedule? I found a way to set up new tenants, but how do I set up existing tenants? Furthermore, I can't find where the late fee schedule shows each fee associated with the tiered rate. 

MamaDuke7

Company:  Setup:  Units & Tenants: Edit Tenant Fees:  Select the ones that aren't set to California and click edit on the right then select Conforms to the California Late Fee Schedule.

If the rent is $60 or less, the late fee is $10
If the rent is $60.01 - $99.99, the late fee is $15
If the rent is $100 - $133.33, the late fee is $20
$133.34 and up, the late fee is 15% of the rental rate

sonyawiprud

MamaDuke7 said:

Company:  Setup:  Units & Tenants: Edit Tenant Fees:  Select the ones that aren't set to California and click edit on the right then select Conforms to the California Late Fee Schedule.

If the rent is $60 or less, the late fee is $10
If the rent is $60.01 - $99.99, the late fee is $15
If the rent is $100 - $133.33, the late fee is $20
$133.34 and up, the late fee is 15% of the rental rate

OK I set it all up the way I was told by SiteLink, and suddenly the fees are showing as the standard $10 late fee, then a -negative amount then an amount totaling the new fee. Furthermore, my other standard fees ie. Default, Auction and Lock cut fee, have odd random amounts other than the fixed $25. I have reached out to support a week ago and yet to get any help. It must be a setting I missed, can you have fixed fees after the initial 10 day late fee? 

MamaDuke7

sonyawiprud said:

MamaDuke7 said:

Company:  Setup:  Units & Tenants: Edit Tenant Fees:  Select the ones that aren't set to California and click edit on the right then select Conforms to the California Late Fee Schedule.

If the rent is $60 or less, the late fee is $10
If the rent is $60.01 - $99.99, the late fee is $15
If the rent is $100 - $133.33, the late fee is $20
$133.34 and up, the late fee is 15% of the rental rate

OK I set it all up the way I was told by SiteLink, and suddenly the fees are showing as the standard $10 late fee, then a -negative amount then an amount totaling the new fee. Furthermore, my other standard fees ie. Default, Auction and Lock cut fee, have odd random amounts other than the fixed $25. I have reached out to support a week ago and yet to get any help. It must be a setting I missed, can you have fixed fees after the initial 10 day late fee? 

Yes.  You can choose to have flat fees equal to or less than those above.  Just not more.

sonyawiprud

MamaDuke7 said:

sonyawiprud said:

MamaDuke7 said:

Company:  Setup:  Units & Tenants: Edit Tenant Fees:  Select the ones that aren't set to California and click edit on the right then select Conforms to the California Late Fee Schedule.

If the rent is $60 or less, the late fee is $10
If the rent is $60.01 - $99.99, the late fee is $15
If the rent is $100 - $133.33, the late fee is $20
$133.34 and up, the late fee is 15% of the rental rate

OK I set it all up the way I was told by SiteLink, and suddenly the fees are showing as the standard $10 late fee, then a -negative amount then an amount totaling the new fee. Furthermore, my other standard fees ie. Default, Auction and Lock cut fee, have odd random amounts other than the fixed $25. I have reached out to support a week ago and yet to get any help. It must be a setting I missed, can you have fixed fees after the initial 10 day late fee? 

Yes.  You can choose to have flat fees equal to or less than those above.  Just not more.

Thank you, I finally called in and asked them to help me! I had an auction fee conflicting with the new fee schedule that was throwing me off. 

sonyawiprud

sonyawiprud said:

MamaDuke7 said:

sonyawiprud said:

MamaDuke7 said:

Company:  Setup:  Units & Tenants: Edit Tenant Fees:  Select the ones that aren't set to California and click edit on the right then select Conforms to the California Late Fee Schedule.

If the rent is $60 or less, the late fee is $10
If the rent is $60.01 - $99.99, the late fee is $15
If the rent is $100 - $133.33, the late fee is $20
$133.34 and up, the late fee is 15% of the rental rate

OK I set it all up the way I was told by SiteLink, and suddenly the fees are showing as the standard $10 late fee, then a -negative amount then an amount totaling the new fee. Furthermore, my other standard fees ie. Default, Auction and Lock cut fee, have odd random amounts other than the fixed $25. I have reached out to support a week ago and yet to get any help. It must be a setting I missed, can you have fixed fees after the initial 10 day late fee? 

Yes.  You can choose to have flat fees equal to or less than those above.  Just not more.

Thank you, I finally called in and asked them to help me! I had an auction fee conflicting with the new fee schedule that was throwing me off. 

So you are saying we cannot charge the customer a flat rate of $25 for auction fees and letter fees? there can only be one late fee? 

MamaDuke7

sonyawiprud said:

sonyawiprud said:

Thank you, I finally called in and asked them to help me! I had an auction fee conflicting with the new fee schedule that was throwing me off. 

So you are saying we cannot charge the customer a flat rate of $25 for auction fees and letter fees? there can only be one late fee? 

No.  You can.  Those are separate fees.

sonyawiprud

MamaDuke7 said:

sonyawiprud said:

sonyawiprud said:

Thank you, I finally called in and asked them to help me! I had an auction fee conflicting with the new fee schedule that was throwing me off. 

So you are saying we cannot charge the customer a flat rate of $25 for auction fees and letter fees? there can only be one late fee? 

No.  You can.  Those are separate fees.

I am having a tough time getting those separate charges to stick, SiteLink keeps adjusting the fee to equal less than the total amount. I will have to get support to help me. 

storable_support

Hi, @sonyawiprud. We'd be happy to walk you through how to make these changes within SiteLink. Please give us a call at 919-865-0789, Option 2.