Credit Card Charges- Charging tenants to run their credit cards
We don't charge a fee for taking credit cards unless it is over the phone. (We charge $3.50.)
However with the thousands of dollars we end up paying every month just to run credit cards, we are considering the idea of charging our auto-pay customers to run their cards.
Does anyone else do this? How did you set it up?
I have been looking in program defaults to try to automate the process but not having much luck.
For example...
Joe Bloggs moves into a storage unit, wants to set up card on auto pay, I enter his card details and confirm them. Every month because he is on auto pay, he is charged a card processing fee automatically.
Is this even possible? We have over 200 auto bill customers and I don't like the idea of having to manually add a card processing fee to each one.
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www.rentess.com
Me personally any business who wants to charge me to pay them money I am going to stop doing business with them. My wife has a clothing store card and we went to make a phone payment once and they charged us to make the payment. That used to be a couple times a month shopping trip for her until we experienced that, now it's a once in a blue moon if that.
You should just raise street rates if this is a big issue there. And existing tenants should have rate increases annually anyway because operating costs increase.
If the the tenant is on Auto-pay, there is a "recurring Processing fee" you can activate. Go to the Tenant's Payment screen. Bottom Right corner is "Edit Charges & Payments" click on that. Under "Add New Charge"" is the option for Processing Fee Recurring" choose that, then set the "Start and end date". (Start will be date rent is due, End will be a month later, the day BEFORE rent is due)
Click on Add New Charge, then OK.
If it is not set up in your payment screen and you have access permission, go to Setup-General setup- Charges-Highlight and select "Used" if you need to edit it first, double click to edit & save.
I am dinking around in setup and I can't see the reoccuring part. I've added the charges I want in there though.