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Automatic payment that never processed
I just contacted a tenant regarding their past due balance and was told that in June, we had discussed setting up a card for automatic payment (which I do remember that conversation). However, the card was never processed on the 1st like all of the others. I went back to the Automatic Billing window and sure enough, he was…
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Ask An Expert
Was todays' Q & A cancelled?
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Drilling Out Cylinder Locks
We use the Chateau cylinder lock C481-6 at our locations. In searching this forum found some ten year old info on the subject which said: "We use a drill and 3 different drill bits 1/8",
1/4" and 11/32" they are made of Cobalt. We start with the smallest,
dead center and drill, then we move up in sizes! Chateau sells a…
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modify units in myhub
I mark units available for rent on website using the modify units tab but can't seem to get this to pull up on myhub, any suggestions?
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How do you get a management action to show up automatically in a tenant's Notes?
When we send a past due notice it automatically posts to the tenant's Notes. Recently developed a Credit Card Declined Notice to advise tenant their CC on file was declined by their bank. We email this notice from the Letters section of their account, but it does not automatically post to their Notes. For now we make a…
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reverse overlock
Hi wondering if anyone can help me out with this,I need to reverse an overlock
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Only 1 Week Until the ISS World Expo in Las Vegas!
Are you heading to ISS World Expo next week? If you are, please give this post a 👍 and be sure to stop by Storable Booth 919 to say hello, enjoy live product demos and enter to win a Yeti Tundra Haul cooler. Come kick back with us after a long day on the show floor at The Center Bar from 8-11pm on Wednesday the 14th. Food…
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Chateau products alternative?
I've been having issues with Chateau over the last year regarding backorders and invoicing, so we are looking to transition to another vendor. Now that they closed the Las Vegas warehouse, everything ships out of Florida (and we are in California!) so lead times are now an issue too. Anyone have a "favorite" retail product…
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PTI vs OpenTech Alliance
I am a new company and am wondering what other SiteLink customers use for gate access. Any reviews would be great. It's so hard to make a decision and it seems that these two and couple other are the only ones that communicate with the SiteLink software. Sort of limits things. I am a Canadian company from out west so I am…
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Need suggestions on shipping container rental
Hey guys, My friend, who is an entrepreneur in Toronto, told me that to save cash flow and save credit, renting a container may be the best alternative at a fair monthly cost. And the monthly rental fee can be billed as a project cost, that allows maintaining short-term cash flow. He leased four Containers from a shipping…
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Independence Day 2021 - Support Hours & Info
In observance of Independence Day, Storable Support will be closed on Sunday, July 4, 2021. We will return to normal business hours on Monday, July 5th, 8:00 am EST. For support related questions, please contact:* SiteLink: afterhoursemergency@sitelink.com * SiteLink API: apisupport@sitelink.com * SiteLink Merchant…
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Workflow changes after Sitelink Update
It would be very helpful if Sitelink would warn us about updates that change workflow BEFORE the update. Todays 06-22 update seems to have changed manually entering Credit Cards. Now a new pop-up box appears that requires ALL AVS information to be entered before running a card. We have a lot of tenants make payments over…
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Vehicles Stored With Expired registration/plates
We store cars, RVs, boats, trailers, and campers. We require registration and insurance docs at lease signing. We currently have two RVs with expired plates . . . one with plates that are five years overdue. Both tenants pay there rent on time using autopay. What process do you use to ensure a vehicle's registration…
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2021 Vegas expo
Hi im new at managing a property of about 500 units and am considering checking out the expo. I just was hoping for any feed back or suggestions on how to participate or who to check out. This forum is as close to co-workers as possible for me so i welcome any thoughts.
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Recent Charge Backs
Has anyone seen an increase in charge backs lately? We've gotten three this week and every time we've reached out to the customers about the charge backs they have claimed they did not request a charge back through their bank. We were wondering if anyone else has had this issue.
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Sitelink, TWILIO SMS received
Hello, My company uses Twilio for SMS within Sitelink and we love it. One thing though, why is it not an option to receive texts and have them saved within the tenant notes? I know other companies that cost much more to text have this feature, so it has to be able to be implemented with twilio somehow. Anyone have any…
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Changing anniversary date back to its original date
At request of tenant we changed anniversary date from 1st to 5th. No payment has been taken to effect the change. Now tenant said she didn't request that. How do we change back to the original date? Thanks.
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SiteLink Web Edition won't Load after 6-22-21 Update
Anyone else having trouble uploading SiteLink Web edition after the latest update? One of my computers loaded up fine, but my 2nd computer gets about 3/4 of the way through and freezes up. I have Restarted my computer, Cleared Cache Data, performed another Live Update and still no luck. Suggestions?
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Problems with June 22nd Update
With the latest update, I am now locked out of Administrator privileges' on the computer? I can change the Administer level password, and everything works on MyHub, but going through the computer, my Admin level permissions are suddenly restricted and I can not even take a payment?
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Search for check or money order payments
In Sitelink stand alone, you can search for a check number in the NSF adjustment screen. How can you do that in web edition? There has been times were a money order or check has credited to a wrong account and we do not find out about the possible error for a month or so.
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E-sign setting??
is there a way to with-hold gate code until customer e-signs lease?
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SiteLink VOIDED the credit card transaction?
Hello! We went to process our accounts on autopay this morning, and received a new notice on one of the accounts. We've never seen a decline like this, can anyone explain what happened? "Credit Card - The SiteLink payment transaction failed.SiteLink VOIDED the credit card transaction through the credit card processor so…
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Synchronizing Anniversary Dates
Tenant has two units. Unit A anniversary date is 7/1. Unit B anniversary date is 7/14. Tenant wants the anniversary date of both of them to be the 5th
of the month. Question 1: I would move 7/1 to 7/5 and 7/14 to 8/5. Correct? Question 2: If tenant
wants both units to be in the same month, i.e., July can you move the…
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Required documentation for golf cart storage
Here in central FL there seem to be more golf carts than cars, especially in The Villages. We store them both inside units and in outside parking spaces. For vehicle storage we require registration, driver's license, and proof of insurance. Golf carts do not have to insured in FL, but most are. They don't need registration…
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How to handle people that do not want to pay rent of storage unit because of covid 19?
Should there be proof of loss of wages or layoff papers? What would be acceptable forms? New to this forum. Any info would be greatly appreciated.
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certified mail vs certificate of mailing
When mailing out the lien/term of lease/abandon unit ect. is it ok to send it *certificate of mailing ? or does it have to be *cerified mail? I heard somewhere that you could just do the certificate of mailing, because you don't have to know if the person received it or not you just have to prove that you sent it. HELP :)
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Transferring to unit with no promotion
Customer rents unit A with first month free promo and then comes in 2 days later and needs to transfer to a larger unit B that has no promo. When I process the transfer the promotion credit transfers to the larger unit, offering a promo on the larger unit. Is there a way to drop the promo before transferring?
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SITE LINK WEB EDITION LOG IN ERROR - ASSERT FAILURE
Guys. Each time we log in and start the web edition license appears in the following pop up window. Once we omit this screen and log in again the program runs normally. Please help to solve this annoying issue which has been appearing for a couple months now. Thanks in advance Benjamin.
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Letter History
Is there a way to see a history of letters that we have sent customers? I see that it automatically notates the account within the notes section, but I'm looking for a way to see the exact letter we sent in Sitelink. Like if I sent a letter in October and need to reprint that exact letter am I able to do so? The previous…
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New Layout -- Tell us what you think!
Hello, the new layout's been live for almost a week now! Good, bad, ugly -- please let us know what you think in the comments below. We'll try our hardest to modify where we can and take all possible measures to ensure that your time on the StorageForum is well-spent! Thank you, Amy C.