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Waiting Lists - Pros and Cons
Has anyone been successful in using a waiting list for units and parking spaces. If so what form did you use. We tried listing them as "Lead" in the reservations area but they soon became unmanageable. We only take reservations 14 days in advance and are at 94% capacity. Thanks!
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PROCESS AUTOCHG
Anyone else having problems with automatic payments being processed by Sitelink? I called on this last week and they seemed clueless as how to remedy...working on it ....suggestion ..manually do them! We pay for a service and it's lacking lately .... thoughts from others?????
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Having problem swiping cards after updates - Also where is the list of updates?
We are now having problems swiping cards in SlteLink after the recent update which was supposed to fix the "bugs". Anyone else having problems? Also, when we try to look at the list of past updates the link is dead to see the update history.
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esign text box
Has anyone used the <esign textbox (optional)> in a form? I placed it in a form. Then went into the form to place comments into it. It allows me to do that but when I email the customer to read and sign the document the comments only show a few characters. I can't seem to expand the text box to allow for the customer to…
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Gmail and SiteLink
Recently we had to change the password on our Gmail email account. Since it's connected with SiteLink, now all emails that are generated through the Web Edition can't be sent. I know there is a setting somewhere in SiteLink where I can update the Gmail password connection, but cannot remember where. Does this make any…
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Cut Lock Notice
How do get the cut lock notice removed from Reminders without actually activating it? Thanks
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How do I change rates for current customers of different units sizes to the Street rate?
I have adjusted my street (standard) rates, and now want to have all customers of a certain stay length be brought up to current street rate. I seem to get $ amount or % raise in the Wizard. Neither of these is what I'm looking to do. I have isolated isolated the people who have been with us for X amount of time. I want…
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Smart Locks
I am working on a new storage build this Spring. I am considering Smart Locks by either Janus or PTI. Has anyone used Smart Lock technology? Thoughts?
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Days to honor reservation
Currently the website that we will honor a reservation for 7 days. I have changed the defaults within the software to 3 days, how do I get the sitelink portion of the website updated?
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How can I get my site manager access to edit map on Sitelink?
I'm not sure on how to give the site manager access to edit his sites map. I can do it on my end. I tried goggling it and found nothing.
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Move out receipts
The ability to email move out receipts would be great. Every update I hope this will happen and hasn't yet. You can email just about every other notice but not the move out receipts. Only email from letters not when doing the actual move out. Why?
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Website Attributes
Can you give me some examples of how you use this feature? Thanks Julie
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Disputed credit card
So I have a disputed credit card charge. the charge is from April. What should I expect if I follow through. Has anyone gone through this? Is it worth it?
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Issues with logging in?
Came into the office this morning and tried to log into SiteLink web edition on our laptop, but it wasn't recognizing my password. I tried again, same issue. I restarted the laptop and then tried again, same issue. I am doing a live update (just did an update Monday) right now and it is currently preparing data from the…
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A mistake was made...
Here is the situation that I would like to solicit help on; A payment was made and applied to the wrong account (one unit). The account it should have been applied to has two units. Via Ledger Adjustments, I can go back and transfer that payment to another unit, but I can not split it across the two units. This gives me…
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Deposits on locks
What's your thought on charging a dep on locks. if they return locks and keys give dep back, Or just sell the locks and keys. Do you think there is a liability issue?
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SiteLink Texting....pre-payment reminder
Does anyone know how I can test a payment reminder from Sitelink? One can SMS a past due notice but not a pre-payment reminder. This would simply need to say: "Just a friendly reminder...your rent is due in 5 days at All Star Storage" I'm on anniversary billing and use Twilio for my SMS as it's only .075 per send. Any…
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New Units showing at wrong locations online??
We recently expanded one of our facilities and the new units are showing on our website at sister facilities of the same hub. How do we set these units in sitelink to only show at the one location where they are located?
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Employee Incentive Program
For those of you not owned by a corporation what type of incentive program, if any, do you offer the employees. What are some of your quantitative goals in your program? Thanks!
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Lead To Lease
Is there a way to have the Expires field default to a date later than the Needed field in the Lead to Lease scheduling?
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Separate Windows Users
I'm using SiteLink at a facility and running it from a Windows 10 laptop. I am also segregating my employees by setting them up as separate Users on the desktop. The problem is that SiteLink will not open up for a different desktop User unless that employee is both logged out AND they close SiteLink. It tells them that…
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I was Today years old!
Ok. So I have been fighting with the little circles on the Chateau security stickers for over 3 years. Peeling the edge to get my strip neat (a little ocd) the next circle lifted right up. SMH.... posted just in case I'm not the only one.
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Authorized accessors
Hello all, I just want to make sure I understand this correctly and or I am doing this correctly. When moving a customer in there is no place to add authorized accessors; however when the move in is complete and the lease pulls up there is a place for the customer to add authorized accessors. If the customer chooses to add…
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Auctioning an almost empty unit
Operating under Florida statutes our auction
process is 75 days long from the first late notice to the actual auction. Multiple action/notification steps occur throughout the process. At day
45 we cut the lock and take pictures, giving us the first opportunity to see
the unit’s contents. Depending on the
unit’s rent and…
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Lock Price
How much do you sell Disc Locks for. We have the Chateau C-970. Thanks
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Anyone having issues with pages translating?
I opened Lead to Lease this morning and the whole page was in Spanish. I didn't change any settings, and we don't speak Spanish. Closed the window, reopened, and it's back to English. Then this afternoon, my payment screen was in Spanish. Again, I closed it, reopened, and we're back to English. I thought I was going…
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What do you do with returned locks?
We sell a Chateau cylinder lock C481-6 w/3 keys to our customer. Sometimes the customer returns the lock and "some" keys. If there are 3 keys returned with the lock we recycle the lock and give it away as free. Locks with 1 or 2 keys returned we keep. Suggestions on what to do with the lock and keys we don't recycle are…
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How to Correct a Botched Future Move In?
Tenant was scheduled for a future move in on 10/1. He was accidently moved in on 9/14. Payment of
$69.00 was taken resulting in a paid through date of 10/13. Sitelink tech support said cleanest solution
was to move him out and put him on a reservation for 10/1 move in. Following their recommendation would leave us
owning…
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Need help regarding Sitelink API Integration with WordPress
Hello everyone, I want to integrate the Sitelink API with a wordpress site, and don't want to use Sitelink templates provided. I want to handle everything such as payment processing on my site only. Can anyone help.
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Insurance
Do any of you require a proof of insurance? Shed Stuff offers insurance but you don't have to purchase it but you will initial that you will take all responsibility.