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Lag
Is anyone else having issues with lagging in SL? Yesterday and today I've had pretty long hang times when navigating thru the program. Any suggestions if it's just on my end?
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Economic Occupany
Hi All, What is meaning of this number on the management history report? And how is it figured? Thank you.
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Rate increase notice
The rate increase notice in my sitelink does not auto populate the new rate increase amount. It states the old rate will be increasing to_____ Is there a way to have that automatically entered before emailing the notice?
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Disc locks
Hello, Does anyone know of any companies where you can buy disc locks and there not be a 6-10 week back order? We use chateau and they are a great company but have been back ordered for well over a year now. Thanks!
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Summer is here!
It's officially Summer! What's something you're looking forward to -- self-storage-related or just for yourselves -- this season?
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Future Accounts Receivables ??
Looking for a financial report that projects future accounts receivables. Every report I looked at gives data for TODAY thru EOM. Sitelink doesn't think there is such a report???
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Form formatting problem
I am trying to set up Sitelink to print my lease. However I cannot seem to get the formatting right on lining up the columns. I am using RTF format and this is the problem I am encountering: Left, right or center justify doesn't seem to make a difference. The columns never seem to line up. Any idea how to fix this?
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Automatic payment that never processed
I just contacted a tenant regarding their past due balance and was told that in June, we had discussed setting up a card for automatic payment (which I do remember that conversation). However, the card was never processed on the 1st like all of the others. I went back to the Automatic Billing window and sure enough, he was…
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Ask An Expert
Was todays' Q & A cancelled?
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Drilling Out Cylinder Locks
We use the Chateau cylinder lock C481-6 at our locations. In searching this forum found some ten year old info on the subject which said: "We use a drill and 3 different drill bits 1/8",
1/4" and 11/32" they are made of Cobalt. We start with the smallest,
dead center and drill, then we move up in sizes! Chateau sells a…
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modify units in myhub
I mark units available for rent on website using the modify units tab but can't seem to get this to pull up on myhub, any suggestions?
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How do you get a management action to show up automatically in a tenant's Notes?
When we send a past due notice it automatically posts to the tenant's Notes. Recently developed a Credit Card Declined Notice to advise tenant their CC on file was declined by their bank. We email this notice from the Letters section of their account, but it does not automatically post to their Notes. For now we make a…
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reverse overlock
Hi wondering if anyone can help me out with this,I need to reverse an overlock
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Only 1 Week Until the ISS World Expo in Las Vegas!
Are you heading to ISS World Expo next week? If you are, please give this post a 👍 and be sure to stop by Storable Booth 919 to say hello, enjoy live product demos and enter to win a Yeti Tundra Haul cooler. Come kick back with us after a long day on the show floor at The Center Bar from 8-11pm on Wednesday the 14th. Food…
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Chateau products alternative?
I've been having issues with Chateau over the last year regarding backorders and invoicing, so we are looking to transition to another vendor. Now that they closed the Las Vegas warehouse, everything ships out of Florida (and we are in California!) so lead times are now an issue too. Anyone have a "favorite" retail product…
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PTI vs OpenTech Alliance
I am a new company and am wondering what other SiteLink customers use for gate access. Any reviews would be great. It's so hard to make a decision and it seems that these two and couple other are the only ones that communicate with the SiteLink software. Sort of limits things. I am a Canadian company from out west so I am…
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Need suggestions on shipping container rental
Hey guys, My friend, who is an entrepreneur in Toronto, told me that to save cash flow and save credit, renting a container may be the best alternative at a fair monthly cost. And the monthly rental fee can be billed as a project cost, that allows maintaining short-term cash flow. He leased four Containers from a shipping…
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Independence Day 2021 - Support Hours & Info
In observance of Independence Day, Storable Support will be closed on Sunday, July 4, 2021. We will return to normal business hours on Monday, July 5th, 8:00 am EST. For support related questions, please contact:* SiteLink: afterhoursemergency@sitelink.com * SiteLink API: apisupport@sitelink.com * SiteLink Merchant…
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Workflow changes after Sitelink Update
It would be very helpful if Sitelink would warn us about updates that change workflow BEFORE the update. Todays 06-22 update seems to have changed manually entering Credit Cards. Now a new pop-up box appears that requires ALL AVS information to be entered before running a card. We have a lot of tenants make payments over…
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Vehicles Stored With Expired registration/plates
We store cars, RVs, boats, trailers, and campers. We require registration and insurance docs at lease signing. We currently have two RVs with expired plates . . . one with plates that are five years overdue. Both tenants pay there rent on time using autopay. What process do you use to ensure a vehicle's registration…
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2021 Vegas expo
Hi im new at managing a property of about 500 units and am considering checking out the expo. I just was hoping for any feed back or suggestions on how to participate or who to check out. This forum is as close to co-workers as possible for me so i welcome any thoughts.
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Recent Charge Backs
Has anyone seen an increase in charge backs lately? We've gotten three this week and every time we've reached out to the customers about the charge backs they have claimed they did not request a charge back through their bank. We were wondering if anyone else has had this issue.
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Sitelink, TWILIO SMS received
Hello, My company uses Twilio for SMS within Sitelink and we love it. One thing though, why is it not an option to receive texts and have them saved within the tenant notes? I know other companies that cost much more to text have this feature, so it has to be able to be implemented with twilio somehow. Anyone have any…
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Changing anniversary date back to its original date
At request of tenant we changed anniversary date from 1st to 5th. No payment has been taken to effect the change. Now tenant said she didn't request that. How do we change back to the original date? Thanks.
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SiteLink Web Edition won't Load after 6-22-21 Update
Anyone else having trouble uploading SiteLink Web edition after the latest update? One of my computers loaded up fine, but my 2nd computer gets about 3/4 of the way through and freezes up. I have Restarted my computer, Cleared Cache Data, performed another Live Update and still no luck. Suggestions?
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Problems with June 22nd Update
With the latest update, I am now locked out of Administrator privileges' on the computer? I can change the Administer level password, and everything works on MyHub, but going through the computer, my Admin level permissions are suddenly restricted and I can not even take a payment?
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Search for check or money order payments
In Sitelink stand alone, you can search for a check number in the NSF adjustment screen. How can you do that in web edition? There has been times were a money order or check has credited to a wrong account and we do not find out about the possible error for a month or so.
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E-sign setting??
is there a way to with-hold gate code until customer e-signs lease?
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SiteLink VOIDED the credit card transaction?
Hello! We went to process our accounts on autopay this morning, and received a new notice on one of the accounts. We've never seen a decline like this, can anyone explain what happened? "Credit Card - The SiteLink payment transaction failed.SiteLink VOIDED the credit card transaction through the credit card processor so…
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Synchronizing Anniversary Dates
Tenant has two units. Unit A anniversary date is 7/1. Unit B anniversary date is 7/14. Tenant wants the anniversary date of both of them to be the 5th
of the month. Question 1: I would move 7/1 to 7/5 and 7/14 to 8/5. Correct? Question 2: If tenant
wants both units to be in the same month, i.e., July can you move the…