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Rate Increase Etiquette
We sent out a notice for an increase in rent. In the letter I state 30 days from their next due date. I thought a 30 day notice was probably required by law, but at the very least out of respect. My boss asked why I did it that way, and I had no good answer other then I thought it was probably required. Does anyone have…
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Multi Unit Credit Card
Can someone explain how to use the Multi Unit Credit Card feature in the Tenant list? Thanks
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had reservations removed by sitelink, is now taking reservations again?Anyone else have this issue?
had reservations removed by sitelink twice now,but just today it popped up I had a mobile reservation?
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Where did our tenant notes go?
Hello, SiteLink has always been very good about saving notes, especially notes we've manually entered. I just had two situations in a row come up, both involving notes, so I'm curious about if this is an issue others are having as well... One of the units I was following up on an autopay failure to process, and was giving…
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Credit on Account
Is there any way to have a credit showing on the invoice & receipt? Say if the monthly payment is $150 and they pay $160.. can the receipt & invoice bee set up to show that some where? I notice on the payment receipt is has a line that says "Available Credit" and one that says Current Balance.. how do I get the $$ to show…
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Monthly Statements
I want to send out statements; is there a automated method to do this each month? Like there is to create/send monthly invoices.
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Office 365 & eSign issues
Hi, All, I just started using SiteLink and am having issues setting up my 365 email in email setup. I’ve used all the suggested settings (port 587 and SMTP.office365.com and SSL is enabled). I’m still getting a failed test email. Is there any advice on how to get this working? I’m portable storage (UNITS) and I’m not sure…
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Multiple reservations on a single unit
This has been a problem with SiteLink for a long time; where someone can reserve and pay the fee for a unit online and then someone else can reserve and pay the fee for the same unit after. This creates a serious problem when you only have one unit available. Normally if a reservation is made online during business hours,…
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Tenants "Flip-Flopping" Units
Hello! I have two tenants who know each other and want to switch units. Tenant A has a 10x20 and Tenant B has a 10x10. What is the easiest way to switch units between the two tenants? Tenant A is paid through 6/6/21 and Tenant B is paid through 5/28. Both have a $40.00 security deposit. Can I move both tenants out…
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Overlock unit for reasons other than unpaid rent
do you overlock units for other reasons other than their rent is late? IF so how do you track these units in SiteLinl
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Possible to have different administration fees per unit type?
We just switched over to the Davinci Lock system and want to include a lock with each rental on a self storage unit. We were just going to up our administration fee from $10 to $25 to cover the locks on move in, but we also have RV/parking rentals as well and want to leave those spots at $10 for the administration fee. Is…
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Name missing on letters
Has anyone had the issue that the clients name would not print on letters ?? It will print the address but no name will show up on the letter.
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One more week to SSA Spring 2021!
Only one more week until we’re together again at the SSA Spring Show in Nashville! This year is going to be bigger and better than ever for our industry. There’s a lot we all want to accomplish next week, but we think the most important thing of all is being able to see your faces, hear your stories, and know that we came…
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SSA Spring Trade Show
Over the last 18 months, we’ve doubled down on our commitment to help you Do More for your business and we can’t wait to show you everything at the upcoming SSA Spring Trade Show. From our new product launches to our industry-leading contactless move-in features and investment in expanded customer support, we’re showing up…
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Discounts for payments on Storagepug website?
We offer a 5% 6 month and 7.5% 12 month prepayment discount. We are currently using Storagepug for our website and it handles it just fine on move in. But to make payments, no discounts show. I have asked Storagepug about it and they claim its an issue with Sitelinks API for the websites. Does anyone know if this is true…
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Daily Close Column Headings
Running Proof Edit during the day, before closing, our Site 1 shows in the far right hand column labeled "Source" this source for credit card payments - "myHub Autobill Credit Card". For the same type of transaction at Site 2 it shows - "Autobill Credit Card". Site 1 does not use their tablet to close. Anything wrong here?
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Allowing Safes for firearms in storage any thoughts?
I had this specific question this week end. As I do not usually take inventory of personal property in units, I would not know what they are storing. I only ask no food and liquids of any kind. Any thoughts would be greatly appreciated.
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e-signing multiple reports
After taking a payment during move-in, I have clicked finish instead of reviewing all the paperwork with the customer to sign. Is there a way to bring up Multiple pages to e-sign? Or do I need to go into customer reports and bring up one at a time?
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Re-print of previously paid invoices
Good afternoon - I have a tenant who has discovered that his previous book keeper "misplaced" the last year of invoices & receipts - the receipts are an easy reprint - does anyone know if you can re-print the invoices?
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UPLOADING PIC
We have an Rv section I am uploading pictures of their spot Every time it uploads sideways how can I change it
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Online Payment
A tenant paid online yesterday and she has 2 units. Unfortunately she ended up paying 2 months on ONE unit and not a payment on the the other unit. How am I able to reassign the payment? We do NOT have Sl merchant services.
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Type of Auction
Do you hold live actions for your units? We use Storage Treasures at my current facility and are happy with them. Did live auctions at my last facility (6 years ago), but they were not well attended.
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New layout
Please tell me that everyone's page layout changed for the forums.
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Exterior Signage, Banners & Hoarding
Just wondered what types exterior signage, banners or hoarding you have outside your self storage facilities to: 1) Allow visitors to find you easily enough 2) Create business from passing trade. Thankssssss
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Delay After Update?
Is anyone else experiencing a delay between functions after running the Live Update this morning? Every time I hit Save, go back out of a tenant's screen, or pretty much anything, I get between an 8 second to 10 second delay.
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Auto Bill Edit Disabled
Hello, there was a previous discussion question on this forum as to why the Auto Bill Edit button was disabled. This was never clearly answered and now it seems the original question has been forgotten. So, it the Auto Bill Edit button going to be enabled anytime soon?
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Payment Screen Edit Auto Bill Disable Whyyyyyyyyyyyyyyy!!!!!!!!!!!!!!!!!!!!!
So i just talk to Sitelink and they said they are disabling the option to edit a person auto payment info in the accounts/payment screen/ledger setting/auto bill edit. You must now go to customer/tenant then highlight name in blue and hit credit card. WHYYYYYYYYYYYYYY would you remove this option. Now if I'm on the phone…
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Great idea for new feature-be able to add a picture to your unit notes from walk thru screen
It would be very helpful and help keep immaculate records on the condition of a unit if you could snap a photo to add to a unit note when doing walk-thru with your phone or iPad! If there were damage, an incorrect lock, junk left outside, etc. you could just snap a small pic into the note for reference and record of damage…
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May the 4th be with you today!
“More with powerful technology you will do. Hrmmm.” #maythe4thbewithyou
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Automatic Payments Locking Up
Yesterday & Today I have had trouble with the program locking up while processing automatic payments. Anyone else had issues?