email issue

LADYLIFT1

A customer made a payment this morning online. I just received a copy of the email sent. Where it says Dear>>>>>>>>>>>>     instead of the persons name     it had their credit card number. I went into their account   and no where does it show that info. The card should not be sent in email like that. not sure whats going on. 
just a technical error or what. 
How do you tag storable or sitelink

themage

@storable_support
Wow... that is a big problem. To tag someone, including Storable support, just type @ and start typing the name. a drop down list should pop up with names.

themage

If they made the payment online... Is it possible they registered online with their CC# as their name? Looking at our payment portal, that doesn't make sense, but if you have a different system it might be possible.

ESS

@storable_support

LADYLIFT1

No this has never happened before. And they have been here for a long time>

LADYLIFT1

 @storable_support   please respond to this issue

storable_support

Hi, @LADYLIFT1. I'm so sorry for my delay in responding to you! We've never heard of something like this happening before and definitely want to investigate it further. The easiest way to do this is if you give our Support line a call. This way, they can get all the information (like your Payments provider) and immediately determine if there are actions to be taken. Our number is 919-865-0789, Option 2. If you wish for me to have someone call you directly, I'd be happy to do so -- just please send me a message with your phone number. 
Again, I'm terribly sorry for not seeing this sooner. ~Amy C. 

LADYLIFT1

I JUST CALLED  THEY SENT ME TO TIER TWO      AND THEY DONT SOUND LIKE THEY KNOW WHAT TO DO