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Join us Thursday! -- Webinar Series: Getting the Most Out of SiteLink
SiteLink has a lot to offer but it can be difficult to figure out where to start to maximize your investment. Our goal is to change that by introducing our Getting the Most out of SiteLink webinars. Starting this month, we’ll be hosting roundtables with some of our most successful operators discussing how they're unlocking…
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Recurring Charges
How do I set up a recurring charge? I can set up normal charges now I want to set up a recurring charge.
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It's Pi Day!
Happy Friday and Pi Day! Technically, Pi Day is Sunday but we are celebrating today! Check out this website that lets you find your birthday in the number pi. It’s pretty cool. Comment to let us know where your birthday falls in pi. I'll go first here! ~Amy C.
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Auction/Legal Ad
Newbie and recently took over as office assistant/manager and noticed that there are tenants that have moved out in 2019 and early 2020 listed in Auction/Legal Ad. Is there a way to remove them from Auction/Legal Ad?
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Storables NEW CC PROCESSING
I have so much to say about the new way to enter and capture credit/debit card information for auto pay. I have only had it for 2 weeks, but here is what I am seeing: Forcing us to go through the tenant screen, instead of the payment screen to update or add a credit card is foolish and sets us up for numerous mistakes. If…
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Lien Notices via email in CA
I know in the State of California, certified lien notices can be sent to tenants via email. I do believe one has to go through a third party verification system though? Does SiteLink offer anything that would allow my facility to begin sending these notices electronically? Thanks in advance.
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Originating vs. Pending
What is the difference between a document being originated and pending in the esign portal?
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Cast Your Vote For Storable In The ISS Best Of Business Awards
The ISS Best Of Business nominations were released and Storable has been nominated in 8 categories! When we brought the industry’s leading brands like SiteLink, SpareFoot, storEDGE, and Storsmart together, our mission was to provide you with the best technology and services in the industry. We remain committed to that…
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Venmo or Paypal Payments
Is anyone accepting Venmo or Paypal Payments?
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We'll go first...
"If you build it, they will come."
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Web Camera Recommendations
Random question here.... What type of web cams or desktop cams do you use with sitelink? Is there one that works better with Sitelink? Our desktop camera is not compatible with windows 10 so we are looking to upgrade but all the ones I am finding online don't take stills photos. Would love any recommendations.
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Facility access to auction winners
What process do you use to allow auction winners into your facility so they can empty the unit they won? We allow the winner three days, during business hours, to empty the unit.
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invoicing
why do invoices keep popping up on the reminders after they have been processed?
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Reprint Moveout
I need to reprint a move out sheet for our files and I am not sure how to do this, is it possible?
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Sitelink Closed on Saturday ??
Called the usual number for Sitelink Tech Support, pressed 2 for Tech Support, was passed to Sparefoot whose recording said we're closed and please leave your message. Interesting, but al least I didn't have to listen to their awful "waiting" music.
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Setting up gmail smtp
Anyone on today by chance who might know the answer to this headache? Just got up to our new site in Oregon and when i'm trying to set up their email i'm getting the "cannot connect to remote server" error. Something i've noticed is they have the wrong port # listed but no matter how many times I type in 587 and hit "ok"…
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Follow Friday!
Are you following Storable on social media? If not, please do! You can find @storableinc on Twitter, Facebook, Instagram, and LinkedIn. We'd love to follow your companies back -- please drop your link(s) in the comment thread below! :)
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Updating Forms Used at Two Locations
I'm in process updating forms at Site 1 which will also be used at Site 2. How do I get the updated forms to Site 2 without copying them from Site 1 then opening Site 2 and pasting them into the Forms area? Thanks.
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How do I return a unit back to its original form?
Currently have an occupied 20x10 unit made up of combining
two 10x10 units and renting it at a 20x10 price. Tenant now only needs one of the 10x10s. How do I 1) split the unit back into two 10x10s;
2) renumber the “new “second 10x10; and 3) move the available rent back to the 10x10
the tenant will be occupying? Thanks.
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Fun at Work Day! - Take Two
UPDATED ON 2/11/2021 Hi, all. In the midst of making sure I communicated the most up-to-date information regarding yesterday’s outage, I accidentally republished this post (from 1/31/2021). All things considered, this error had pretty bad timing, but today is a new day, and yes - let’s have some fun! The same rules apply:…
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Emailing Reports
I am having trouble emailing reports. 0 sent, 1 failed. Can anyone test that feature for me. It has always worked in the past. Thanks Julie
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Hello from your new moderator!
Hi, everyone! I’m Amy C. and I’m your new moderator. Some of you may have seen my recent comments, but I wanted to more formally introduce myself and on behalf of Storable, thank you all for your continued participation within this forum. Special thanks go to @i43storage, @ESS, @MamaDuke7, @GoGreen, @Orkocean, and others…
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Form Set up in Sitelink
Hello everyone, I was hoping there's a way to do this and someone can clue me in. I am re-doing some forms in sitelink. I would like to be able to add the amount of days past due a tenant is to a few different forms. I have tried a few keywords but can't figure it out for the life of me or if its even possible. EX: Your…
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Putting a picture in the Notes section ??
Does Sitelink have the capability to upload a picture into the Notes section of a tenant's account? Case in point - Although our lease states to the contrary, we have a tenant who frequently stores items, in this case buckets of rocks, outside of her trailer in her parking space. Before moving forward from a phone or email…
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Webinars
Good Morning, Sitelink was holding webinars every couple of weeks starting last March 2020. Those stopped in November because of the holidays. When will they start up again? Thank you, Diane
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Down?
Is SL down right now? I can't log in. And saw someone post on FB that all of their facilities are experiencing problems and that SL crashed. 33 properties in 6 states. I am getting so frustrated with SiteLink. I am not sure what the issues are but the crowds are rumbling.
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Correcting Units Listed on the Walk-Thru Report
We have several units on the walk-thru report with inaccurate information, i.e., incorrect unit designation and units listed that are no longer part of the property. For example C214 (doesn't exist; should be B214); B214 is not on list. We lost ten parking spaces due to a city ordinance that required parking spaces to be…
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Sending Registered Emails from Siteling through Rmail
We use RMail to send Registered Email's to our Tenants for Past due Notices and Lien Notices. This verifies Proof of Delivery as well as Proof of Receipt and Opened by Recipient. It would be nice if Sitelink Web Edition allowed us to send Rmail on any or all Forms that we choose. Right now, the only letters that allow us…
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Tenant Notes - Delete?
Is there a way to delete a note you put in a tenant's account if you made a mistake?
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Tenant Refunds of Pre-Payments
We had a tenant that payed 12 months to get the 13th free... then vacated the space about a month later. (this was a year ago). Then same tenant rented again (2 units) , paid 12 months in advance on both and vacated in the 1st or second month. The owner asked to reach out on this forum to see how other managers handled…