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Online Payment

RobynRobyn ORRegistered User, Daily Operations Certified, Advanced Operations Certified ✭✭✭
A tenant paid online yesterday and she has 2 units. Unfortunately she ended up paying 2 months on ONE unit and not a payment on the the other unit.  How am I able to reassign the payment? 
We do NOT have Sl merchant services. 

Comments

  • MamaDuke7MamaDuke7 CARegistered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭
    You will have to credit the one that didn't get paid and add a new charge for next month for the one that got overpaid.

    However, if a Daily Close hasn't been done yet, you could delete the payment and then manually enter it correctly using the authorization code.
  • themagethemage ORRegistered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭
    Depending on how the payment was made (one large payment or 2 small payments) you could also go to adjustments, ledger adjustments, select the overpaid unit, transfer payment to another unit, select unpaid unit. I think this will only work if the tenant made 2 payments, though.
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