Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

SiteLink Support & Sales

Welcome to StorageForum!
If you're new take a look at the StorageForum Terms of Use and don't forget to check out Daily Dilbert!

Overlock unit for reasons other than unpaid rent

cgothardcgothard CORegistered User

do you overlock units for other reasons other than their rent is late? IF so how do you track these units in SiteLinl

Tagged:

Comments

  • ThriftyStorageThriftyStorage NARegistered User ✭✭✭

    Here, we overlock due to lack of payment. Once you over lock a unit it will show up in red on the site map.

  • i43storagei43storage WIRegistered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭
    Aside from a court order, I'm curious to know what other reason(s) you would have to lock out a tenant other than not paying rent?
    Jean Marie
    I-43 Storage
  • karen700karen700 TXRegistered User, Daily Operations Certified, Advanced Operations Certified ✭✭✭✭
    edited January 2018
    The only time I have over locked someone other than late is when a customer hit gate with Uhaul on way out gate...he wouldn't answer phone to return to property so I over locked his storage building. It took some time and thank goodness for security cameras!
  • cgothardcgothard CORegistered User
    We over lock if they don't sign requested lease or paperwork. Right now I have one that we caught trying to cut the lock off, the person cutting the lock was not on the lease and the person on the lease won't answer the phone. 
  • karen700karen700 TXRegistered User, Daily Operations Certified, Advanced Operations Certified ✭✭✭✭
     :o 
  • teamcapitolateamcapitola CARegistered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭

    We over lock when we restrict access hours (for rule breaking or bad behavior). Our lease states that we can restrict access for the safety or security of the facility.

    We set them in the system to only allow Gate access during office hours. Sometimes they try to slip in after hours, so over locks discourage that.

    This is usually the last step before eviction, although I have a few tenants who are restricted and following the rules now.

  • ThriftyStorageThriftyStorage NARegistered User ✭✭✭
     Can't the facility terminate a lease for a lot of reasons? For instance, BBQ grilling outside of their unit! I have a tenant here that has signed his lease on 12/04/2017 and he is here more than any tenant that has been here a lot longer. On 12/07/2017 we had a box trailer stolen from the parking area. Now, my gut was telling me that this person that is constantly around probably had a hand in it. Come to find out that he was later arrested for meth on 12/28/2017. He is still locked up, but his lady came into the facility on 01/06/2018 at 12:30 a.m. I try to keep the reins on me pretty tight, so as to not say or do things out of emotions. When I feel uncomfortable about something I will mull over it for a couple of days. When the tenant gets out of jail I maybe force to make a decisions to not renew the lease, and tell the tenant that I do not feel comfortable with him on the property. Do you know that some apartment complexes will not lease to persons that have drug convictions???
  • cgothardcgothard CORegistered User
    My question was how do you track these "other" overlocked units in Sitelink so that you can make sure the managers locks are on them during the daily walk through.
  • skinmanskinman KSRegistered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭
    You can manually overlock any unit in ledger settings for that tenant. They'll then show red on your map. Just keep in mind a reverse overlock will show up in the drop down for your reminders if they are not past due. if your managers are up to speed on why they are overlocked, it shouldn't be an issue. Just put a note on the payment screen as well.
  • khemniskhemnis OKRegistered User ✭✭✭
    I just learn something new every day when I come here.  :-)  Thank you for the tip Skinman.
Sign In or Register to comment.