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Turning Off the Online Rental Feature
I have to disable this feature because I don't get any notification of an online rental. I get automated calls for online reservations but there isn't a feature to notify of online rental. The generic form/process doesn't ask the information I need and there isn't a way to alter it. I have spoke with tech support and they…
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Manual Daily Activity Log
Do you use a manual daily activity log? If so, how is it helpful?
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No waiting List?
As many other boat/rv facilities we are 100% occupied. Instead of showing a blank reservation screen I'm wanting it to show 'waiting list'.. of course that is not offered so I've opted into using the legacy reservation screen. That at least shows our unit types, and prices.. and says "No" for availability. BUT that is only…
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Editable text field on an eSign document?
Is there a way to add an editable text field to an eSign document so that the receiving Tenant can add the requested info before signing?
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Rate Increases
Legally is there a rule for how much and how often you impose a rate increase? In California
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Tenant a/c deleted automatically
I had a weird experience today. We had a tenant who moved in with us yesterday. I tried to do audit today and couldn't find his a/c. After reaching out to sitelink for help, they said in the exception report it was deleted by a staff today. Strange is, the staff and I was working together since the morning trying to figure…
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eSign email autofill
Hello storage people! We just signed up with Bader/StorSmart Insurance, and are working on our eSign document for their participation form. We've formatted the document with some work, but when we go to email it to the tenant the email body automatically fills with the same greeting/wording as our e-lease (that's the only…
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Anyone using quickbooks ?
Can anyone using quickbooks for their accounting please touch base with me.. i looking to see if their are other options besides what i am doing
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Removing an appointment.
How do your remove an appointment from the Lead to Lease screen? BTW the appointment was a no show!
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What is your favorite CRM feature?
Do you use Customer Relationship Management features, and do you have a favorite?
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Abandoned Unit? No notice of vacating
I have a tenant that left the lock and keys in their unit a few weeks ago. I briefly opened the unit to see if they had just vacated without notice. There were a couple items (trash) left in the unit. I locked the unit back up and tried to contact the tenant. I have been unable to contact, never received official notice,…
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No Lock Tenants
Does anyone else have an issue with a tenant who constantly forgets to put their lock on and/or refuses to lock their unit? What have you done to rectify the situation? I am about to give one of my tenants a 15 day Lease termination notice cause they never have a lock on the unit and I am tired of reminding them. Am I just…
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Signature pad for eSign
What signature pad do you use in the office with eSign? We just started using eSign today! We have done 99% of our move-ins during COVID remotely but do occasionally have to meet someone in the office who does not have internet, cell phone etc.
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How do I look at my standard rate change history?
I've been pouring over various reports and I cannot seem to find my standard rate change history. I am not looking for tenant rate change history, merely to look back and see what we've done in the past for standard rate changes. Any help would be great!
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Camera set up for those that do not have gated access
We have cameras set up at our locations however they are mostly for entrance, exits and around the perimeter. Obviously this does not allow us the "proof" we need if someone's unit is accessed without permission. Does anyone have information on getting cameras set up to view down each aisle? For some reason after spending…
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How much time is too much time spent at a unit?
Does anyone have any issues with tenants spending what seems excessive amounts of time at their units? What would you consider to be excessive? I have a tenant who spends 8-15 hours at a time at their unit. For all appearances it does not look like he is living out of the unit, cause when I walk by there is no bed or…
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Prorate Rent
If a tenant wants to change the date they pay, as we are by anniversary date, how would we make the necessary charge as well as show the next due date accordingly?
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Merchandise Returns Before, During and After COVID
Our merchandise return policy before COVID was returns are accepted if receipt is presented and package is not open. During COVID we are not accepting any returns. After COVID not sure if we return to Pre COVID policy and just not accept any merchandise returns. Thoughts?
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someone living in unit
Since all contracts are month to month. If you find a new customer living in unit, not locking unit. Do you send them a certified letter to vacate or just not take payment for following month.
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Reservation timeframes via website
This may of been discussed before but I didn't see it with a quick look over the forums. With our website we want to allow customers to reserve units online for up to 7 days away form the current date. We thought we had this setting done as our reservation window is 7 days but we soon realized people can still reserve ANY…
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How do I increase a tenant's monthly insurance premium? Just discovered we charged the wrong amount
We recently discovered that the rates we had in Sitelink for insurance were outdated. How do we increase the rate for current insurance customers in Sitelink?
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eSign document shows completed but not
How can a document show as completed when they haven't finished the required fields?
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Gate Lockouts
My lockouts are supposed to be on the 11th of the month. I noticed they just processed in the wee hours of this morning (1st). Checked my setup. Looked back at report for 11th and they didn't occur then. Any suggestions?
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"Unwanted" Online Rental
How do you deal with Online Rentals that you won't rent to. Previous bad tenants, criminals, bad credit etc? In 6 months I have only had one and I managed to creatively get out of it- she was wanting to store items that didn't belong to her. They belonged to her father who was on the front page of the newspaper for drug…
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Voice over IP vs. Landline Phone line
We currently have an old fashioned land line which took tech support 5 days to fix our "no dial tone" issue. Owner asked to reach out to the Forum to see who is using the VoIP and get pros and cons. Thanks for any input!
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Discussion about this forum
What type of topics can be posted here, what things we can post in off-topic boards?
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Quotes or Estimates
Is there a way to print a quote on a unit through sitelink? I know we have the proration calculator but what if a business needs to have it printed? I cannot find anyway to do this and have had to manually create a quote/estimate through word which is a pain. Any insight would be awesome!
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Wanna Discuss Something
I want to discuss something related to this forum, i am new here and i want to know the rules of this forum. Can anybody tell me about this?
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Reminders
I am pretty new to Sitelink. I am very particular about keeping things cleaned and organized. In my reminder section I have a Due date tap. When I click on it is about 15 people on the list that tells me there due date, the trigger date and how many days past. These people on the list are paid. This does not happen to…