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How do I look at my standard rate change history?
I've been pouring over various reports and I cannot seem to find my standard rate change history. I am not looking for tenant rate change history, merely to look back and see what we've done in the past for standard rate changes. Any help would be great!
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Camera set up for those that do not have gated access
We have cameras set up at our locations however they are mostly for entrance, exits and around the perimeter. Obviously this does not allow us the "proof" we need if someone's unit is accessed without permission. Does anyone have information on getting cameras set up to view down each aisle? For some reason after spending…
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How much time is too much time spent at a unit?
Does anyone have any issues with tenants spending what seems excessive amounts of time at their units? What would you consider to be excessive? I have a tenant who spends 8-15 hours at a time at their unit. For all appearances it does not look like he is living out of the unit, cause when I walk by there is no bed or…
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Prorate Rent
If a tenant wants to change the date they pay, as we are by anniversary date, how would we make the necessary charge as well as show the next due date accordingly?
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Merchandise Returns Before, During and After COVID
Our merchandise return policy before COVID was returns are accepted if receipt is presented and package is not open. During COVID we are not accepting any returns. After COVID not sure if we return to Pre COVID policy and just not accept any merchandise returns. Thoughts?
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someone living in unit
Since all contracts are month to month. If you find a new customer living in unit, not locking unit. Do you send them a certified letter to vacate or just not take payment for following month.
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Reservation timeframes via website
This may of been discussed before but I didn't see it with a quick look over the forums. With our website we want to allow customers to reserve units online for up to 7 days away form the current date. We thought we had this setting done as our reservation window is 7 days but we soon realized people can still reserve ANY…
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How do I increase a tenant's monthly insurance premium? Just discovered we charged the wrong amount
We recently discovered that the rates we had in Sitelink for insurance were outdated. How do we increase the rate for current insurance customers in Sitelink?
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eSign document shows completed but not
How can a document show as completed when they haven't finished the required fields?
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Gate Lockouts
My lockouts are supposed to be on the 11th of the month. I noticed they just processed in the wee hours of this morning (1st). Checked my setup. Looked back at report for 11th and they didn't occur then. Any suggestions?
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"Unwanted" Online Rental
How do you deal with Online Rentals that you won't rent to. Previous bad tenants, criminals, bad credit etc? In 6 months I have only had one and I managed to creatively get out of it- she was wanting to store items that didn't belong to her. They belonged to her father who was on the front page of the newspaper for drug…
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Voice over IP vs. Landline Phone line
We currently have an old fashioned land line which took tech support 5 days to fix our "no dial tone" issue. Owner asked to reach out to the Forum to see who is using the VoIP and get pros and cons. Thanks for any input!
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Discussion about this forum
What type of topics can be posted here, what things we can post in off-topic boards?
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Quotes or Estimates
Is there a way to print a quote on a unit through sitelink? I know we have the proration calculator but what if a business needs to have it printed? I cannot find anyway to do this and have had to manually create a quote/estimate through word which is a pain. Any insight would be awesome!
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Wanna Discuss Something
I want to discuss something related to this forum, i am new here and i want to know the rules of this forum. Can anybody tell me about this?
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Reminders
I am pretty new to Sitelink. I am very particular about keeping things cleaned and organized. In my reminder section I have a Due date tap. When I click on it is about 15 people on the list that tells me there due date, the trigger date and how many days past. These people on the list are paid. This does not happen to…
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Tenet Count
What is the simplest way to obtain a count of the number of unique tenets we have? Is there a report?
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Cleaning Outside Rollup Doors
Does anyone have a suggestion to clean the outside rollup doors that does not consist of towels and a bucket of water. We are in the south and pollen is taken over our forest green doors. The owner though about pressure washing, but I'm concerned about the water getting into tenant units. Has anyone had success with…
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How do I fix a sale that was was entered wrong.
How do I fix a sale for a NON tenant if the quantity was entered wrong and merchandise was paid by c/c. We refunded the money in cash back but the site won't let us show the refund. She was taken care of , now we need to fix the books! Thanks!
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Wanna Discuss Something
I want to discuss something related to this forum, i am new here and i want to know the rules of this forum. Can anybody tell me about this?
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Is there a report that shows who is exempted from fees?
With all that's going on I need to check on my exempted customers, make sure they're back on the fee schedule etc. etc. Not seeing it in reports.
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Employee time sheets
What method does everyone use for employees to clock in and out on? I wish there was a feature inside of sitelink to handle this task. We are looking for better options than writing down on a sheet of paper or an app. Something that employees have to be at the facility to clock in and out on. Thanks in advance for the…
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Overlock
Hi, I work at two different location that both use SiteLink. At one of the locations, under the reminders, there is an option for Overlock and Reverse Overlock, these let you overlock multiple units at the same time, however at my other location I do not see these options. Can anyone help with finding a way to add these…
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Does Anybody do Online Move Ins?
We use Sitelink's online move in portal and our app to have most of our tenants move in as we are 100% paperless. (if we must, we'll use MyHub but it is very clunky on our iPads) When I call Sitelink to see if they have features or offer feedback they say nobody does this so there's nothing in development. I find this hard…
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Setting up Late Fee Schedules
Can you have one late fee set up in sitelink as a set dollar amount and another late fee as a percentage amount and have them occur on the same day? For instance, for all of our tenants with rents that would have a late fee of higher than $20 a month we want to charge them 20% per month. Both late fees would be due on the…
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USING AN AUCTION ONLINE SITE
SO TODAY WAS OUR FIRST TIME USING STORAGE TREASURES ONLINE. VERY EASY NO HASSLE. MY ? IS HOW DO YOU THEN APPLY TO THE ACCOUNT. OR I CANT CLOSEOUT THE ACC TIL THE PERSON COMES IN. DO YOU SETUP A AUCTION UNIT UNDER MERCHANDISE AND CHARGE IT THERE. OR JUST WAIT
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How to separate two units?
Hello I have a tenant who has 2 units together. Now his brother wants to take over 1 unit under his name. Without moving the unit out and go through the refund hassle, is there a way i can separate both the units in sitelink? How do I do it? Thanks in advance.
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Selling Unit's Contents From Out of State
Tenant in NY wants to sell her unit's contents here in FL remotely. We will not be involved. Only option I could come up with is an estate sale where the company removes the contents from the unit, stages elsewhere, and conducts the sale. All dealings between tenant and company. Any thoughts?
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To Mask or Not To Mask ?
I know there are many variables to this question, which I won't list. In Florida our facilities have a mask requirement when you enter the office. We provide if the customer doesn't have one. Most customers have their own mask. In our area (central Florida) wearing a mask is not mandatory with few exceptions. Even where…
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Sitelink eSign - Gate Codes revealed on lease document before payment is received
I've run into some issues with sending someone an elease for signature. The lease must be sent before the software will take a payment, however, the elease shows them their gate code. I've had people sign the lease then immediately access their unit. We've yet to receive payment from them and they are already using their…