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Invoicing didn't generate future charges
I have a few customers that I invoice. I just noticed the invoices didn't generate the future charges. Is this something new?
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Help .. unit attributes
We have just gone to online for reservations etc. And they have linked our units in sitelink to our website for people reserve units - for some reason on our website each unit is showing "elevator access" How do I remove that - I have lots of elderly tenants and this confuses them. I have modified the units from the "group…
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Moving a form from location 1 to location 2
Couldn't find it in searching so I'm asking. We have two locations. Location 1 is older than location 2 and location 1 has full set of forms. Is there a quick way to move a form from L1 to L2? Thanks.
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Changing inventory shipment
Ugh .. so I accepted the shipment into our inventory then got the call from the other site that they wanted to change how we enter the items - to a transfer instead of me just entering as a shipment>>> anyone know if I can delete/edit the original entry so I can make it a transfer ?? Thanks
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Gate Access not updating Remotely
Move Ins and Move Outs are not updating from my laptop. Worked fine before. Any suggestions?
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When a tenant pays 12 mths and get 13 free, can you go ahead and show the free mth now
can I go ahead and show pd thru the 13th month
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Self Storage Software
We are in the process of opening two facilities in a small town in Tennessee. The first one is a Boat/RV facility with about 10 spots, the other is a conversion which we are turning into a climate controlled facility with somewhere around 10 units. The climate controlled facility will not be open for quite sometime at…
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Update Billing Period for Existing Tenant
A tenant was somehow moved in with a billing period of "daily" and this needs to be updated to monthly. Is there a way to update this with the tenant still occupying the unit?
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drivers lic
Do you swipe a drivers lic to have on file? if yes what machine do you use
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HELP!!!!! Nevada Eviction Moratorium ended, now what??
Our governor issued a moratorium making it illegal for us to charge late fees, lock people out, or evict anyone. On Wednesday, this ended. We cannot (nor would we want to) charge late fees on accounts that are already past due, for the previous months that they got behind. We have to start fresh on July 1st, 2020. I hope…
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auction
When you hold on to personnel items after an auction. How long do you wait til you throw it out. if you don't hear from anyone.
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Report to show any un-applied credits.
When we have a tenant with two or more units and they move
out of one we apply any credits or deposit refunds to the remaining unit. I normally list these units on my desk calendar
as a reminder to apply the credit before running the automatic payments. Does anyone know if there is a report showing
any units that have all…
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eSign requirements
I think the problem with the Tenant Responsibility Addendum form I created for declining the coverage is it only has Initials on it not a signature?
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STOP! THIEF!
It has been since last July since I had to make THAT call or see THAT look in my tenant's eyes. Honestly, I hate it. It is not the surly customers, the pulling weeds in the rain, sweeping in sweltering heat, or even watching 8 units succumb to this months 80+ mile an hour winds. It is the thieves and what they do to…
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When converting units?
We have converted 2 10x15 units to make a 10x30, How should this show in your computer?
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Export Emails
Hey Guys! Is there a way to export all tenant emails? Thanks!
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API Update - iAutoBillDayPastDue
There is an API update happening that includes a new required variable called iAutoBillDayPastDue and my developer could not find any documentation regarding the new variable. How do I obtain documentation for this new variable? I tried emailing API Support and no one has responded in 48 hours.
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eDocuments Insurance 410 Gone error
My customers have been struggling with completing & returning the Mini Co Tenant Responsibility Addendum document. It was either initial to take out coverage or initial to accept full responsibility. They either initial both or none. Even when I spell out to select only one. Or not completing it at all. So I decided to…
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Does anyone know where I can find the SBOA URL for tenant insurance?
Trying to set up contactless move ins.
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eSign question
So we are just starting to use the esign feature .. how do I get the unit number and the price into the agreement to email to customer - otherwise we are asking them to sign a blank agreement
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Highlighting Text/Areas in Lease Agreement
Is there a way to highlight text/areas in a lease agreement so that when the lease is printed the signature block or initial block, for example, are highlighted for the customer? Also would like to highlight different text areas to bring attention to them. Thanks.
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Date Format
SiteLink seems to have changed from displaying dates in UK format (dd/mm/yy) to US format (mm/dd/yy) is there any way to change this back?
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Auctions? Raising Rents?
Anyone out there have ideas on when it is acceptable to raise rents again? As far as auctions go, I'm happy to work with people struggling who are in communication with me, but for others ignoring me, not so much. :|
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eFile & ePhotos
I see SiteLink ePhotos & eFiles are deleted 1 year after the tenant moves out of all units; are these documents stored elsewhere or do they disappear?
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tenant ins
Does everyone offer tenant ins, is it mandatory, or does not offer
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Online Reservations Duplicating
I have had this happen a few times the last few months. Has anyone else experienced this. It happened again this morning. I emailed support. Also while testing my online rentals I did one myself as a test. I noticed my card was charged twice. While doing lock audits realized the online rental completed for two units.
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Price Concession Addendum
Anyone willing to share a Price Concession Addendum with me. I can't find mine anywhere! Thanks Julie
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Demo Version of Sitelink Compromises Your Security
I'd like to express my concern over the Demo version of Sitelink and it has brought me here after I've reached out Sitelink's Tech Support on several occasions ending mid-October, with the issue not being fixed. If you use Sitelink Demo version please take note. Once you are in Demo version under reports there are two…
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eSign Completed Documents
I can't get the completed documents to open. I was able to do it yesterday from my Office Computer. But today they won't open on my laptop. Any suggestions?
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Legal right to enter unit?
Have a unit that is being auctioned. Unit is owned by female with ex-boyfriend's items in it. He has gate code and key to unit but she has a restraining order against him. They do not speak to each other. She has dropped off the grid - no phone number and no address. All mail (regular and registered) being returned as "not…