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Disable ability to complete future Move Ins
How do I disable the ability for our sites to process future move ins or pre-leases?
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StorLogix Report Cross-Referencing
Hello! I have a question about pulling a user report for a specific tenant - often if I pull a specific tenant's access report I will see another tenant name and unit in the report. Units, tenants and codes completely unrelated in anyway. No move-in/move-out involved between them, etc. Does anyone know why this happens? I…
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Invoice Not Clearing in Reminders
I have one tenant whose invoice will not clear in the reminders section. I have emailed it to her, verified email was delivered I have even printed out the invoice, however, the invoice still shows up in "Reminders" as needing to be sent. Anyone have this happen to them? Any idea how I can fix this? All other tenants…
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Update
Anyone else having trouble today after the update?
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WEBINAR Q&A: SiteLink Maps
Below is the list of Answers to the Questions asked during the August 16, 2017 SiteLink Maps support webinar with James Renouf. If you missed the webinar you may watch it on-demand from the SiteLink website. Q. How would you get the map on your TV screen? A. Your television would need to be hooked up to your computer as a…
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SMS Resources Billing
We have had texting abilities since Feb which is fantastic but we have yet to receive a single bill. Anyone else having issues?
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Customers returning their eSign documents
With the ongoing COVID19 we are increasing our usage of eSign move-ins. Everything is working okay up to and including sending the documents to them for eSign. Getting them to return the signed documents to us is another story. Calling, texting, and emailing them has not been effective for about 25% of our new customers.…
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question on exporting accounting info to quickbooks.
I have made alot of headway with this. had to do alot of changes to the COA on both sides... but i have ran into something.. when i am exporting the accounting data from sitelink it does this: "TRNS GENERAL JOURNAL 02/01/20 Uncategorized 20200201-20200201_Accrual -29171.80 N SPL GENERAL JOURNAL 02/01/20 Receivables Control…
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Call Centers
If you use a call center, which one and way. We used to use XPS years ago and do not use one at this time. Need to find a really good one!!
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Multiple Unit Payment Warning Setup
I have several sites I manage, and one of the sites warns you if you're about to make a payment on one unit for a tenant with multiple units. How can I set this up at other sites? I don't see it in the site settings.
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Batch processing of invoices and credit/debit cards
Good Day, the last two days the batch processing of invoices and credit card has not ran. Anyone else have this issue? Thanks in advance. :smile:
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Insurance Selection for Online Move-in
Per Sitelink online move-in instructions, the demo shows insurance selection as Step 1 of 4 steps on the move-in page. However, doing a test run on our home page only shows 3 steps, starting with the account information. We have storsmart insurance and I send it out to customers via e-sign routinely. So is there a set-up…
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Selecting wrong size on line
We have had several tenants make reservations on line and upon arrival find that they have selected a unit that is way too small. Causes a bit of a problem when there is only one or two of the size reserved available and we loose out on a rental. Any suggestions on how to improve the situation?
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How do I add Reasons for Leaving, not edit existing ones, in exit survey?
I would like to add new reasons for leaving, in addition to the existing ones.
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Exit Survey
Is anyone using a service like Surveymonkey.com for your exit survey? I've created a survey and tried attaching it to the exit survey that you can email to a tenant during a move out and it's not working. When the letter is emailed it does not allow you to click on the link. I think this would be a better way to get…
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PTI or DigiTech or ?
We have a remote site that we have been using WinSen Sentinel for gate access since 1993. We were a beta test site for Remote Access. For a variety of reasons I am considering changing and am looking for suggestions & input. Thanks Julie
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Daily Payments Report - Pay by Name - Normal Payment
In the daily payments report - one of the categories is "Normal Payment", does anyone understand the definition of this category? Is this calling out all payments made by tenants physically at the property? (aka driving to the property and paying the property manager cash, check, credit card, other) Thanks!
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PRE LIENS AND LIENS NOT COMING UP ON THE LIST
for a few months now not all preliens and liens are showing up in the daily list. I have to manually go to their accounts and add them and then go to froms and print them. If we have a lot this takes a while. We aldo have old preliens and liens showing up in the prelien and lien list. Any idea why?
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Surface on older metal building
We own a facility that was built in the early 70's that is a metal building that has some type of coating on it that makes it look like a rough "stucco" or more like a "popcorn" ceiling. Anyone have any idea what this could be made of or how it was applied? Over the years dark black stains have appeared due to the old…
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Emailing Payment History
Why doesn't the customers email address automatically insert when emailing this report? It inserts email address when emailing Ledger & Receipts.
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Just my internet, or is SL SUPER slow today?
My Sitelink is running incredibly slow today. Nothing else in my system seems to be slow and I have restarted and done a live update and it's still being super slow. Like 60 seconds or more to open a screen! I know overall the internet is moving more slowly these days because everyone is bored at home and going online and…
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ACH Commit all Submitted Transactions
Do you have a set time of the day you do this procedure? Do you do it 7 days a week? Is it necessary? Thanks
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E-Sign
We are attempting to start e-sign as a touch-less way to get contracts signed, can anyone share their process? We are running into margins being off when we print the agreement, also if anyone is willing to share their rental agreement format, as well as rental application format that would be super fantastic! I'm getting…
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Blast Emails - Easier Way to Send?
We're sending emails to all 700+ customers about our new reopening guidelines. We use gmail and it gets hung up if you try to send more than 75 at a time. Right now we individually check the first 75 and then send. Next it's the next 75 and so on. Is there a way to send a range like 1 to 75 and not have to individually…
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Conversion timeframes longer than they used to be?
Just curious as i've never heard this before with all the site takeoves i've done in my years. Maybe i'm remembering wrong but I swore i've been at sites doing transitions from one ownership to another at EOM/FOM's before. Did sitelink change a policy at some point as we're being told now they don't do transitions at the…
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Card Processing
Anyone else having trouble processing card payments this morning?
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SiteLink WebStore Users
Hello, I am curious, does anyone use SiteLink's Webstore as their website with their own unique URL and offer a full online rental + reservations? What I mean by that is do you have the free website template offered with your SiteLink subscription but have had it customized by a developer to use your own URL instead of the…
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How do i uncombine a unit
Does anyone know how to uncombine a unit i combined in error???? PLEASE HELP!!!
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eSign "500 Internal Server Error"
I am working on implementing online rentals. My testing with eDocuments will work if signed through Sitelink. But when emailed it says An error occurred: 500 Internal Server Error. Any suggestions? I have spent so much time getting the Lease set up in Forms and this is the last little piece of the puzzle. I want to get it…
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Online Rentals- Required Information
For online rentals I need Alternate Contact Phone Number, Employer, Date Of Birth, Govt Issued ID number, Gate Code choice and forced Auto Pay. Does anyone have any suggestions or work arounds?