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Changing Move in date
Let's just say, "hypothetically" that I knew a guy who moved in a tenant from the reservation screen but forgot to start the lease on the projected move in date later this month, how could I.. I mean HE change the move in date after the fact with out moving the tenant out and back in again?...with limited access options?
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Commissions
Hello, I'm wondering how your facilities structure the manager's commissions and what it's based off of. TYIA
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Change one tenants billing date
I have one tenant that would like to have their withdrawal date on the 15th of the month. We bill on the first. I do not want to change to anniversary dates under the company settings. Is there a way to satisfy this one tenants request?
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Good Morning!
Hold your Valentine tight today!
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Lien Notice Reversal
Spent two calls and too many minutes with Sitelink Help with no workable answer either time. Problem - recently assumed auction responsibility at our two locations. The other location had a few problems which have been corrected, save one. There are two tenants on the Lien Notice screen that have been sent their notices…
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Batch Email Problems
In trying to send the same letter via email to our tenants (720 of them) we got about 10% sent and 90% failed. Trying a different computer we got about the same percentages. SiteLink's opinion is our email server (GMAIL) is cutting off the transmission after a certain number thinking it is a spam email. Tried smaller…
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promotions
Is there a 'good' video on how to set up promotions in SL. I been playing in the corporate program, added a corporate mechanize but I don't see it when I try to build the promotion. I only see the rent. That's the other thing, for some stupid reason I can't create a promotion with two rent types. I wanted to use the senior…
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esign letters
I am trying it add letters such as lien letters to the esign
format. If I add the signature 1 it asks for tenet signature like you would expect,
if I add just signature 2 for the manager signature like is required for this letters,
esign does not show up when processing. Anyone using esign for this? Am I missing
some…
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Credit Card payments
When taking a cc pmt either over the phone or in person, what information do you collect? How do you know if the payment is over the phone that the credit card isn't stolen or the person using it has permission to use the card? I would like to make the 3 digit code, address and name an area that must be filled in before…
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Waive my late fee because of the Superbowl...
I just had someone call and say I should not charge him a late fee due to him not being able to come out and pay today due to him having a Superbowl party and it being man time lol! I told him he is more than welcome to pay over the phone but if it was not paid today he would have a late fee. What is the best reason you…
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Does Sitelink offer a way to track maintenance?
I'm new to Sitelink and cannot seem to find a way to track maintenance. I did find a rudimentary box that one can check called maintenance. Am I missing something? Thank you in advance.
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Correct Course of Action?
A former employee moved a tenant into a 10x15 unit. Electronic lease was signed with rent and fees collected. Later same day tenant needed a larger unit, a 10x25. Same former employee transferred him to a 10x25 along with remaining rent from the 10x15. Electronic lease for new unit was signed. Later on same day same former…
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ACH -- Uncommitted Batch
What is the difference between submitting and committing ACH transactions? I've got 14 transactions from the previous month sitting in an uncommitted batch. Does that mean they were recorded in Sitelink but we never got money from the financial institution? If so, how could we have gotten a returned/rejected transaction…
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Ask An Expert
Does anyone know if there is an Ask An Expert session today?
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Testing new hires
Does anyone have a test that they use for assessing a new employees abilities in SiteLink? I'm about to create one and thought, "maybe I don't need to re-create that wheel".
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Multiple Marketing answers
Is there a way in SL to pick multiple answers on your marketing survey. Many times I have tenants that mark more than one answer. I would like to mark that on the survey. TIA Max Gate 5 Self Storage Augusta, GA
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Promotion Problems on Kiosk
Good Morning, I was wondering if anyone has ever run into a problem with their Kiosk machine uploading wrong promotions. For example I used Sitelink to write a $1 Move in Special on my 10x15 sized units, but when the promotion was picked up by my Kiosk several hours later the promotion was applied to every sized unit! I…
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Mass Email to Tenants Always Fails
Every time I mass email all my tenants only 70-150 of the emails are successfully sent. The rest fail. I've tried multiple SMTP servers and they all work until I try to do a mass email. I'm currently using a GSuite Business account and am assured by Google I'm not hitting daily limits. Does anyone successfully email…
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How to cancel a unit in auction without a payment
I put a unit into auction in sitelink but now I need to take it out of auction and I can't. I don't have any payment and I want to learn how can I take it down without taking a payment. Thank you
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stand alone not compressing back up
using the stand alone version and have for many years. computer has windows 10 and when we do back up it will not compress the file or save it to usb drive. Any info would help a lot!!!!
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Competitor Comparison
Does anyone use the competitor rates comparison tool within sitelink? I am soooo confused. I went in and changed prices for a couple different competitors and it's showing on the screen but when I print it out it reverts back to the old prices...
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E mailing Move Out Receipt
Is there a way to Email Move Out Receipts to customers WITH OUT going back in to their moved out account after the fact ? What I'm thinking of is a prompt during the move out process ( Would you like to print a Move Out Receipt yes/no then Would you like to E-mail a Move Out Receipt yes/ no ) . This would be helpful with…
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Bulletins
Does anyone know of a way to delete more then one bulletin at a time. Although I love to see new reservation and move-ins the 6 bulletins per guest drives me crazy when I have to answer 'yes' to each one after clicking the 'dismiss' button. A real pain.
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Leases of Tenants
How long does your facilities keep their tenant leases?
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Is there a way to turn on/off CC autopay?
Updated from a really old version (standalone) of Sitelink fairly recently, and am just getting around to filling in the operational gaps. I am pushing to get people onto autopay, but it is not working? They sign up and make manual payments online, but when they go through and check the "autopay" option, it does not work…
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Entering Password / Logging In - Why can I not enter my password and hit ENTER?
As we all know, entering your password into SiteLink is as common as breathing. WHY ON EARTH do you have to type your password and then manually click Login? Has anyone found a way to be able to just type your password, hit the ENTER button on your keyboard, and not have to break pace everytime?
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Invalid Property ID on E-sign email error
I am setting up my site for e-sign and making a training video for my employees on emailing the lease to our tenants. Every time I get to the part when I am to click on emailing the rental agreement I get this message: Error creating Bluemoon lease: Invalid Property ID. Can anyone please tell me what this means and how to…
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auction
if you are sending letters in the email for say an auction, how do you have a managers signature on the form from your email
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Alternate Contact Lien Letter
Hello. I have been unable to figure out how to change the name in the alternate lien letter that is mailed out. So, we are required to send lien notices to both the occupant's address, and the alternate person's address that we have on file (c/o the alternate). For whatever reason, in the part of the letter that should be…
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How do you add a signature
How do you add a signature to a form you are sending in email