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Ask An Expert
Does anyone know if there is an Ask An Expert session today?
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Testing new hires
Does anyone have a test that they use for assessing a new employees abilities in SiteLink? I'm about to create one and thought, "maybe I don't need to re-create that wheel".
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Multiple Marketing answers
Is there a way in SL to pick multiple answers on your marketing survey. Many times I have tenants that mark more than one answer. I would like to mark that on the survey. TIA Max Gate 5 Self Storage Augusta, GA
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Promotion Problems on Kiosk
Good Morning, I was wondering if anyone has ever run into a problem with their Kiosk machine uploading wrong promotions. For example I used Sitelink to write a $1 Move in Special on my 10x15 sized units, but when the promotion was picked up by my Kiosk several hours later the promotion was applied to every sized unit! I…
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Mass Email to Tenants Always Fails
Every time I mass email all my tenants only 70-150 of the emails are successfully sent. The rest fail. I've tried multiple SMTP servers and they all work until I try to do a mass email. I'm currently using a GSuite Business account and am assured by Google I'm not hitting daily limits. Does anyone successfully email…
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How to cancel a unit in auction without a payment
I put a unit into auction in sitelink but now I need to take it out of auction and I can't. I don't have any payment and I want to learn how can I take it down without taking a payment. Thank you
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stand alone not compressing back up
using the stand alone version and have for many years. computer has windows 10 and when we do back up it will not compress the file or save it to usb drive. Any info would help a lot!!!!
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Competitor Comparison
Does anyone use the competitor rates comparison tool within sitelink? I am soooo confused. I went in and changed prices for a couple different competitors and it's showing on the screen but when I print it out it reverts back to the old prices...
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E mailing Move Out Receipt
Is there a way to Email Move Out Receipts to customers WITH OUT going back in to their moved out account after the fact ? What I'm thinking of is a prompt during the move out process ( Would you like to print a Move Out Receipt yes/no then Would you like to E-mail a Move Out Receipt yes/ no ) . This would be helpful with…
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Bulletins
Does anyone know of a way to delete more then one bulletin at a time. Although I love to see new reservation and move-ins the 6 bulletins per guest drives me crazy when I have to answer 'yes' to each one after clicking the 'dismiss' button. A real pain.
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Leases of Tenants
How long does your facilities keep their tenant leases?
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Is there a way to turn on/off CC autopay?
Updated from a really old version (standalone) of Sitelink fairly recently, and am just getting around to filling in the operational gaps. I am pushing to get people onto autopay, but it is not working? They sign up and make manual payments online, but when they go through and check the "autopay" option, it does not work…
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Entering Password / Logging In - Why can I not enter my password and hit ENTER?
As we all know, entering your password into SiteLink is as common as breathing. WHY ON EARTH do you have to type your password and then manually click Login? Has anyone found a way to be able to just type your password, hit the ENTER button on your keyboard, and not have to break pace everytime?
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Invalid Property ID on E-sign email error
I am setting up my site for e-sign and making a training video for my employees on emailing the lease to our tenants. Every time I get to the part when I am to click on emailing the rental agreement I get this message: Error creating Bluemoon lease: Invalid Property ID. Can anyone please tell me what this means and how to…
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auction
if you are sending letters in the email for say an auction, how do you have a managers signature on the form from your email
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Alternate Contact Lien Letter
Hello. I have been unable to figure out how to change the name in the alternate lien letter that is mailed out. So, we are required to send lien notices to both the occupant's address, and the alternate person's address that we have on file (c/o the alternate). For whatever reason, in the part of the letter that should be…
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How do you add a signature
How do you add a signature to a form you are sending in email
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cancellation fee
Is there a cancellation fee built into SiteLink something like the reservation fee or do we have to manage the fee manually by using the charges by adding the charge to the charges box on the payment screen?
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reports
Is there are report on Sitelink that will tell you how many units you have by size
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Electronic Signature not working
We have eSign through Sitelink. Today I was doing a move Out, I had Tenant sign the Acknowledgement of Vacating Premisis form with eSignature. The signature showed up as usual, but would not save. I am getting error messages. When I tried to go back in to the form, which was now in "Reminders" "Pending" and resign, the…
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How do I mark a unit as overlocked in Sitelink? I'm new!
I can't find instructions in my searches.
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The Need for Parking Storage
I am very curious as to how often anyone out there gets inquiries about parking storage as it seems to me quite a few people need parking areas and more and more facilities are getting rid of that aspect and moving more toward storage buildings or pods. 👀Is it beneficial to invest in a lot for those in need of just parking…
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Pre-Leasing for new Construction
Hello All! I'm hoping someone here has some experience in Pre-leasing. I'm not sure the best way to do it. We are adding on new units that are expected to be finished Feb 1st or sooner. We're currently running a pre-leasing special and hoping to have most rented before they are even ready. The owner's are wanting to charge…
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Hardware/Desktop
How often do you replace your main computer? Thanks
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JMC
Our sitelink system is set up on Anniversary billing. Here's my question: Customer moves in on 01/08/2020 and their due date will then be the 8th of each month. Is it possible in sitelink to change their due date - for example to the 15th of each month? Follow up question: Can this be done at move in & can this be done at…
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Double Charges
Just a heads up with anyone using Sage/Paya: I have tenants that were double charged today. It is the same error messages that were in the tenant notes as last month.
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Report showing who added discount to system?
Does anyone know what report may show which account created a discount in a database? I've gone over Exceptions>all and nothing will show a created discount, it WILL show a deleted discount as I just created and deleted one to verify and only the delete aspect shows in exceptions. Trying to track down who created a…
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Separating units on an account
Is it possible to separate units under one account?
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Website Payment Reports
Is there a report that I can generate that has only the Website API (WEbsite Payments made to Sitelink)
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Multi Unit Credit Card Feature in Tenants
I have posted before because we have trouble when tenants add units and the auto pay information doesn't automatically set up. I remember it was suggested to use Multi-Unit Credit Card in Tenants but I can't figure out how it works. Of course we don't find this out until after the tenant is late on payment. And they think…