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Twillo for sms
Has anyone uses Twillo for sms ?
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Reverse Refund
Is there a way to reverse a cheque refund on a customers account?
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Viewing accounts of past tenants
Did you know? You can view the accounts of all your past tenants–even if you've deleted the units they have rented! The question came in recently via email: "We recently deleted units, and now we realized we cannot access the previous tenants accounts who were in those units before. Is there a way to access these accounts…
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writing reports
I found where to write queries in the reports module. I toughest part about writing queries isn't so much the SQL but trying to find the fields required. So, does anyone know the table that the merchandize is stored. I am looking for the vendor and our cost in particular but other fields too. There is a sample report…
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Driver License Scans in black and white
We just got a new Canon MF743CDW printer in the office and whenever I try and scan a driver license with Sitelink, it will only scan in black and white. Does anyone have any idea how we can get color scans since there is zero options in Sitelink for scanning?
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Insufficient Funds
Does anyone out there charge a tenant for having insufficient funds after running their credit card? I am getting pretty tired of all the batch failures from insufficient funds. There are a multitude of ways to handle this, and I have ideas, but I'm curious what is out there that works best. Thanks.
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ADDING DISCOUNT TO EXISTING CUSTOMERS
IS IT POSSIBLE TO ADD A DISCOUNT TO AN EXISTING CUSTOMER, IF THEY HAVE BEEN IN FOR AWHILE AND KNOW THEY ARE GOING TO BE HERE FOR AWHILE LONGER WE HAVE A PAY FOR 6 MONTHS, GET THE 7TH FREE DISCOUNT WE WOULD LIKE TO DO THAT FOR THEM. IS THIS POSSIBLE?
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Can one change the number sequence of invoice numbers?
Is it possible to do this ?
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Personals from an auction unit
We just had an auction end on 10-31-19 and the bidder brought the personals up to us in the office in the box were pictures and two small boxes that contained the ashes of relatives of the tenant. We have tried contacting the tenant but without success so far. My question is have any of you had this situation and how did…
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"In Auction" legend in SiteLink
Hi, I'm new here but have a quick question: Does anyone know why we have people who are scheduled for our next auction, have been sent an auction letter with the associated fee, but they are not highlighted in the legend as "in auction". So how do I get tenants to show in pink as "in auction"?
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Making receiving an invoice automatic for all tenants
Is there a setting that will allow all tenants to receive a monthly invoice automatically? Thanks.
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Setting someone to office hours.
Hello. We are using the old Digigate PTI system at my facility, along with Sitelink. I am attempting to set a customer to office hours only, and it is not working with the account I am using to test it. I can not figure out why. So, I have added an office hours "time zone" to digigate with the perimeters that I need. I…
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Access Liability Waiver
Just wondering if anyone sends out the Access Liability Waiver during bad weather? We have signs up stating we are not responsible for accidents.
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Auction Process
Ok, So I have created an auction event. I have a tenant going to auction tomorrow. How do I go about recording the winning bid amount so that the sold price automatically shows up on the Balance Due after Auction letter???
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Speed Bumps: Plastic or Rubber?
I know this is mostly for SiteLink questions; however, I want to know what everyone else thinks about this. I will be installing speed bumps throughout my property because speed limit signs both on buildings and the asphalt seem to be invisible to my tenants. I have regular and RV tenants and I've GOT to slow people down.…
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Sitelink + no internet = MyHub
Just an interesting thing I noticed today. I know that Sitelink removed offline mode when MyHub went live, but now, if our internet is down for whatever reason and we try to log in, Sitelink tries to open MyHub. This will, of course, fail, as MyHub still requires an internet connection.
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New Passwords
Is anyone else being forced to update their passwords on SL? It is requiring me to have a letter, at lease 7 characters, and a special character.
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Renting to Repeat Offenders
This discussion is related to an earlier DO NOT RENT TO discussion: We have a small and familiar list of tenants who always
appear on our collection call list. They
run their past due account almost up to the auction date and then pay, with
some of them paying the day of auction. We’re looking at adding these repeat…
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Charging after hours fees? Do you offer 24/7 access
Hi all, I have been working on a project and been away from the group for awhile. We are considering eliminating 24/7 access at our facilities after the 1st of the year. The owner and I are exploring the possibility of still offering it for a fee or eliminating it completely. What are everyones thoughts on this? Who…
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Pre-Lien events are including units in Lien
Why are my Lien units showing up for Pre-Lien events? They should be excluded because they have already had a pre-lien "attached" and a fee charged.
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auto debit
If a customer has auto debit set up, if they change or update the card number Do you have them fill out a new authorization form?