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How to Batch tenants
When going to this new site I have a couple tenants that had 2 units that now are separated I need to know how to batch them so I can do one payment instead of 2 separate Help please
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CREDIT CARDS
IF SOMEONE PAYS AND IT GOES THRU THEN LATER REJECTED. WILL THEY LET YOU KNOW HOW DO YOU FIND OUT DO YOU GO TO VERTUAL TERMINAL WEBSITE IF YES HOW OFTEN
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Covid-19 Full Site Lockout, Urgent help needed.
The New Zealand Government has not given the go ahead during stage 4 lockdown for facilities to remain open. How do I lock all tenants out in one go?
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Sitelink Version History
Is it just me, or has the Sitelink version history web page stopped being updated? Whenever they plan an update, I like to see what is changing and try to get ahead of questions my co-workers will have. Sitelink still refers to the page in their update notices, but nothing seems updated since 2019. -edit- I see if I click…
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"Letters" feature
Do you use the "Letters" feature to do marketing emails to current/past tenants?
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College Kids and Virus
We are a college town and have been getting calls all morning for units ASAP. Anyone else getting hit with this "blessing?"
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Tenant's Key in File
I remember reading I thought someone where can't locate it about if a tenant wants to keep a key in file. I know it poses a liability however if tenant signs an agreement stating the facility/employees, etc are not liable. Does anyone have thoughts on this subject. This particular tenant is forever losing all three keys…
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How to turn off all 4 late fees in Sitelink
Can anyone kindly tell how to turn off the late fees for our tenant in Corporate Link. Due to Covid19 we want to stop the late fees until things gets normal. Everyone stay safe :)
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After hours calls
Looking for a company that handles after hour calls. DO NOT want anyone that will be out sourcing to another country. Any suggestions? Please mesg me or email to manager@whiskeyroadstorage.com
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Anniversary Date keyword?
Looking for an "anniversary date" keyword to insert into a form but can't (or overlooked) one. Closest is TenantMoveInDate, but that adds the year. Only want day and month. Thanks.
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Past Due Balances report
Afternoon all, does anyone know of a way to pull the Past Due Balances report or possible a report that's pretty identical that lets you select the date to pull it? Most reports you can set what you want it for. My DM forgot to pull the Past Due Balance report for a site at the EOM and needs to pull it but it only allows…
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E-sign 'Draw' on Tablets
Hi Guys. I'm relatively new to Sitelink but especially new to the forum. I was hired as the Relief Manager in December 2019 when the facility build was officially completed. My question is about the signature options on E-sign. We use E-sign for documents on a tablet that tenant's then use a stylus to sign. However, when…
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Direct from SiteLink to Storage Treasures
Can anyone advise me if I can list auction units on Storage Treasures straight from SiteLink or do I need to go to their website to do so?
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Intent to Vacate Notice - Print and Email?
Currently when scheduling a move out the only option given is to print the Intent to Vacate Notice. Is there a setting that would give the option to email it also? Thanks.
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Posting a credit to Tenant with no charges showing
I'm new at doing this. I know how to post a credit if there are charges showing. I want to post a credit to a tenant that has no charges showing. I have tried checking the box for future charges entered the amount and clicked on ok. The pop up says I must enter a payment type. should I wait until charges are assessed…
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Rate Increases For Prepaid Tenants
Hi, I wanted to know how you handle a rate increase on a tenant that has prepaid?
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Image Insert Forms
We email birthday greetings. I made a custom form with a Happy Birthday Graphic and also our logo. It isn't working properly and I don't remember details of set up. Both of my images have a gray "watermark" that says something about photobucket. At this point I am considering just changing my greeting to text. Any…
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Lead to Lease-Current Tenant
In Lead to Lease Lookup Existing a current tenant isn't showing up. Spelled correctly. Tried searching by first name also. What would cause that? I emailed support yesterday but haven't heard from them.
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Auction Process in Sitelink - Taking Past Due Schedule to Fruition.
I am having a few issues. Sitelink Support has not been able to answer these questions - mostly because I don't think they understood what I was getting at. * I am trying to figure out the auction process. I watched one training video, since I cant find any others and there is no search function in the Forum for just the…
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Online Auction
Just wondering when doing a online auction how many pictures do you try to show for each unit? I normally like to take detailed pictures trying to show everything that I can see from the door way. I use a zoom camera and try to get pictures of what is in the back of the unit as well. Kinda thinking that if you show too…
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Setting up Point of Sale Package Deals
I offer package deals with my moving/storage supplies. Is there a way I can set up a package deal where the items will automatically come out of my inventory and ad a discount to the package deal. Trying to make my life easier vs having to individually take each it out.
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Accident Report Template
Looking for recommendations for an accident report template to upload into Sitelink forms.
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Forms
Looking for some feedback on where to go for lease agreements in Kentucky that meet the Kentucky storage laws. I'm new to storage, and I'm looking for suggestions on all the necessary storage forms/letters for tenants. Thank you in advance.
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Online Auctions
What paperwork do you have the winning bidder fill out, if any?
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How to add recurring discount on an existing client
Does anyone know how can I add 10% discount on an existing client's a/c automatically every month without me adjusting his rent manually every month? Thank you in advance :smile:
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Rent Increase Projection Report
Does anyone know, or has anyone come across a report in Sitelink that would show projected revenue from scheduled rate increases? For instance, I have a bunch of increases taking place next month; what is the increase in revenue for those? (if everyone pays on time and in full) One of the owners asked what our monthly net…
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Tax on Parking Spaces
In SiteLink, how do you modify a unit so that it will be taxed (outdoor parking space)?
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Changing Move in date
Let's just say, "hypothetically" that I knew a guy who moved in a tenant from the reservation screen but forgot to start the lease on the projected move in date later this month, how could I.. I mean HE change the move in date after the fact with out moving the tenant out and back in again?...with limited access options?
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Commissions
Hello, I'm wondering how your facilities structure the manager's commissions and what it's based off of. TYIA
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Change one tenants billing date
I have one tenant that would like to have their withdrawal date on the 15th of the month. We bill on the first. I do not want to change to anniversary dates under the company settings. Is there a way to satisfy this one tenants request?