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JMC
Our sitelink system is set up on Anniversary billing. Here's my question: Customer moves in on 01/08/2020 and their due date will then be the 8th of each month. Is it possible in sitelink to change their due date - for example to the 15th of each month? Follow up question: Can this be done at move in & can this be done at…
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Double Charges
Just a heads up with anyone using Sage/Paya: I have tenants that were double charged today. It is the same error messages that were in the tenant notes as last month.
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Report showing who added discount to system?
Does anyone know what report may show which account created a discount in a database? I've gone over Exceptions>all and nothing will show a created discount, it WILL show a deleted discount as I just created and deleted one to verify and only the delete aspect shows in exceptions. Trying to track down who created a…
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Separating units on an account
Is it possible to separate units under one account?
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Website Payment Reports
Is there a report that I can generate that has only the Website API (WEbsite Payments made to Sitelink)
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Multi Unit Credit Card Feature in Tenants
I have posted before because we have trouble when tenants add units and the auto pay information doesn't automatically set up. I remember it was suggested to use Multi-Unit Credit Card in Tenants but I can't figure out how it works. Of course we don't find this out until after the tenant is late on payment. And they think…
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Cut Locks
What is your record for most cut locks in one day?? We currently have two downtown locations with 19 total!!
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Multiple Reservations for Same Unit
Not sure if it is just us or what - never happened before. I had a reservation for my 1 10x15 non-climate unit for Monday. Someone was able to go online and rent this same 10x15 non climate unit for tomorrow. I then went in and also rented this same 10x15 non climate unit for today. Udeas as ti why or hoiw this is…
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INSERTS
IS THERE A WAY TO PUT A PICTURE IN OUR TENANTS EMAIL ( TO SEND THEM A MERRY CHRISTMAS)
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Late fee settings
Maybe i'm overlooking a simple thing or a setting in another section but we have a site in Nevada and the manager was just going over our lease with me over the phone and he pointed out his customers are only being charged $20 late fee's and not the $20 or 20% that NV says can be done. When I went in to sitelink - tenant…
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Parking Space Reservations
For those of you who rent parking spaces (auto, trailer, boat, RV) how far in advance can a tenant reserve them - 30, 60, 90 days? Do you take a reservation fee - refundable or nonrefundable? Any other details welcomed. Thanks.
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Reversing a Voided Receipt
I voided a receipt this morning and did NOT refund the customer. Is there a way I can reverse this so the payment is applied to the customers account again? I should add that the payment is still being processed with the processor and i do not have authorization to reverse it, and cannot reach anyone in my company who is…
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DECEMBER 2018 POLL: How long have you been using SiteLink software?
SiteLink software has been around a long time and has grown over the years. How long have you been using SiteLink? Maybe you remember when myHub or Web Edition first launched. Feel free to add a comment too!
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Worker tracking
I know this is out there, but I'm looking for a report that says the amount of move ins/move outs/transfers each employee has done for a given month?? Anyone know where it is at??
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EVICTION
WE HAVE A TENANT WHO WE WILL NOT BE RENEWING HIS LEASE. HAS ANYONE HAD PROBLEMS GETTING A TENANT OUT OF A UNIT AFTER TERMINATION?
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Software update
Ok it's nice having software updates but when did it change from telling us what was GOING to change to only telling us what has already changed? In the past anytime one of these notices would come out I could click the link and read about all the new features/changes that were coming with the new update and know what to…
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Sitelink freezing?
Just getting in for the day today so not sure if it is still happening but did anyone else have Sitelink freezing up on them randomly for 30 secs or so at a time yesterday? We had 3 computers, a desktop and laptop here and a desktop at another site I talked to yesterday all experiencing the same issue out of nowhere.
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How do you close the "payments" screen without registering a transaction??
Just opened our first site 5 weeks ago. I'm afraid i am not the best computer person, but i'm 28 not 98 so i'm not completely useless with them. But I am finding sitelink very confusing! Anyway - here is just one of probably many future questions: Whenever I open the payments screen and make a change, to exit the screen…
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Sitelink Icons....You use them?
Good Day All, Do any of you use the Sitelink icons (smiley face, red star, black star, etc.), and if so what do you use them for?
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Search Warrant Served! Now what???
We had a search warrant served on a tenant yesterday and the unit was emptied out by the police. What do I do now? I have dealt with search warrants in the past but they never found anything before. This time, it was emptied out completely. (Illegal weapons- lots of them!!!) The tenant had only been here for 2 weeks. I'm…
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New TXSSA E-Sign?? --TEXAS USERS
Has anyone began using the new TXSSA E-Sign rental agreements? How do you like them? Trying to get prepared because I know Bluemoon will end soon.
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How Does Your Company Handle Auto-Payment?
Good Day Everyone, I am curious as to how your facilities handle auto-payment? 1. Is it optional? Do they have to sign off a specific form? 2. Is it mandatory with the option to opt-out? 3. Can you accept auto-payment adjustments over the phone? 4. Is it strictly mandatory, with no option to opt-out? Thank you,
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Site login oddity
Just curious if anyone else had their login used at an odd time when the system updated on the 10th? I always check login history at our site to make sure people are coming to work on time when i'm off and it showed me logging in at 1:40AM on the 10th from our store PC and IP. Now I love my field of work but i'm not coming…
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January OR December (you can decide) Christmas Poll
Ope!
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Modify Locations of Multiple Units On SiteLink Map
So, I'm trying to make our SiteLink map more accurate. Is there a way to select multiple units instead of just one at a time to move around after they've already been placed on the map one Thank you
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Deleting Invoice
Is there a way to delete an invoice once the daily sale has been closed? I have a client who waited until after the monthly invoice was sent out to request an invoice for a year.. now we give a 10% off for those who pay the year in advance. I have tried to create a manual invoice but it will not let me give the discount to…
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Lag Time for Taking Payments
Is anyone else experiencing lengthy lag times while processing cards? It did it to me yesterday and is still going on today. It usually only takes a couple seconds to approve or decline, but I have been waiting up to nearly 20+ seconds for each walk-in card payment.
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"Normal Tfr" Credit generated when transferring customers
This week I noticed something that I hadn't before. I had not seen a credit note that gets issued by site link when transferring from original unit for the rate the customer has been paying historically. Example: While moving a customer from unit A, paying $150 on the day the payment is to be taken. As I understand this,…
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Snails Pace
We are in the San Gabriel Valley of the Los Angeles Basin and the phones have been very quiet since Halloween. I have checked with my local Comps and they say the same thing. Is it just our area that has slowed to a halt or is it Nationwide. Occupancy has stayed the same, just no traffic.
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Receipt problems - Sitelink can't do this - Prove me wrong
I want to create a damage & repair charge...and need to produce a receipt for the payment. The catch is, they are not a tenant. I am not willing to fudge my move-in and move-out numbers (by bouncing them in and out of a unit) in order to make this happen. I keep telling my accountant that Sitelink just can't deal with…