Correct Course of Action?
A former employee moved a tenant into a 10x15 unit. Electronic lease was signed with rent and fees collected. Later same day tenant needed a larger unit, a 10x25. Same former employee transferred him to a 10x25 along with remaining rent from the 10x15. Electronic lease for new unit was signed. Later on same day same former employee reduced to rent on the 10x25 to $0.00. This error was not identified for several months. As it now stands the tenant has been living rent free for several months, normally visiting his unit several times a week (according to the gate code). Our plan is to bill him for the back rent, overlock his unit, and offer a payment plan while still collecting his monthly rent. We now have an audit plan in place to prevent this from reoccurring. Thoughts?