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Selling locks and keys.
Good Day Everyone, Hope everyone is doing well and healthy during this time. My question to you all is, how does your company handle locks and keys? And if you require the customer to purchase a lock and keys, how do you implement that within Sitelink? Thanks!
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Card Payment Expired Card warning
Card expires 7/2020. The Processing Failure Report lists it as expired. I am going to call to see if they have a new card. Any other suggestions?
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Setting up all tenant email
How do I set up an email being sent to all tenants?
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Switching locations
Can you switch locations without logging out (L001) and then logging back in (L002)?
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Signing off!
Hello, self-storage friends! This week marks the end of my 3+ years in marketing with storEDGE / Storable. The Storable Support team will be taking over management of this forum after my departure. In the meantime, if you have any questions, feel free to email support@sitelink.com or reach out to your account rep. Happy…
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SiteLink eSign - how to make mobile-friendly e-document?
I am a web developer and I'm currently trying to help someone to design their contract for your eSign document. But I'm having a hard time making it look good on a mobile device. So some help from your dev team will be appreciated? Here's the steps that I've taken so far: * I see that your Lease #1 form supports HTML…
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SITELINK ESIGN
This is the epad that we purchased for the esign in Sitlink. It is not working any suggestions? Or a brand that does work?
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Late Fee Threshold
Is there a way to cap late fees given out based on security level? Ex: All employees under Site Manager level can only waive up to $50 of late fees per month, after they hit their monthly limit they are unable to waive additional fees.) Thanks!
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Service Required Report
Is there a specific report identifying units that are classified as "Service Required"?
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COLLECTION CALLS
WITH EVERYTHING GOING ON ARE PEOPLE CALLING CUSTOMERS FOR PAYMENTS, I HEARD PEOPLE DONT NEED TO MAKE MORTGAGE OR UTILITY PAYMENTS HOW ABOUT RENTALS JUST WONDERING WHAT OTHER PEOPLE ARE DOING OR THINKING
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How to Batch tenants
When going to this new site I have a couple tenants that had 2 units that now are separated I need to know how to batch them so I can do one payment instead of 2 separate Help please
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CREDIT CARDS
IF SOMEONE PAYS AND IT GOES THRU THEN LATER REJECTED. WILL THEY LET YOU KNOW HOW DO YOU FIND OUT DO YOU GO TO VERTUAL TERMINAL WEBSITE IF YES HOW OFTEN
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Covid-19 Full Site Lockout, Urgent help needed.
The New Zealand Government has not given the go ahead during stage 4 lockdown for facilities to remain open. How do I lock all tenants out in one go?
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Sitelink Version History
Is it just me, or has the Sitelink version history web page stopped being updated? Whenever they plan an update, I like to see what is changing and try to get ahead of questions my co-workers will have. Sitelink still refers to the page in their update notices, but nothing seems updated since 2019. -edit- I see if I click…
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"Letters" feature
Do you use the "Letters" feature to do marketing emails to current/past tenants?
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College Kids and Virus
We are a college town and have been getting calls all morning for units ASAP. Anyone else getting hit with this "blessing?"
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Tenant's Key in File
I remember reading I thought someone where can't locate it about if a tenant wants to keep a key in file. I know it poses a liability however if tenant signs an agreement stating the facility/employees, etc are not liable. Does anyone have thoughts on this subject. This particular tenant is forever losing all three keys…
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How to turn off all 4 late fees in Sitelink
Can anyone kindly tell how to turn off the late fees for our tenant in Corporate Link. Due to Covid19 we want to stop the late fees until things gets normal. Everyone stay safe :)
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After hours calls
Looking for a company that handles after hour calls. DO NOT want anyone that will be out sourcing to another country. Any suggestions? Please mesg me or email to manager@whiskeyroadstorage.com
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Anniversary Date keyword?
Looking for an "anniversary date" keyword to insert into a form but can't (or overlooked) one. Closest is TenantMoveInDate, but that adds the year. Only want day and month. Thanks.
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Past Due Balances report
Afternoon all, does anyone know of a way to pull the Past Due Balances report or possible a report that's pretty identical that lets you select the date to pull it? Most reports you can set what you want it for. My DM forgot to pull the Past Due Balance report for a site at the EOM and needs to pull it but it only allows…
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E-sign 'Draw' on Tablets
Hi Guys. I'm relatively new to Sitelink but especially new to the forum. I was hired as the Relief Manager in December 2019 when the facility build was officially completed. My question is about the signature options on E-sign. We use E-sign for documents on a tablet that tenant's then use a stylus to sign. However, when…
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Direct from SiteLink to Storage Treasures
Can anyone advise me if I can list auction units on Storage Treasures straight from SiteLink or do I need to go to their website to do so?
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Intent to Vacate Notice - Print and Email?
Currently when scheduling a move out the only option given is to print the Intent to Vacate Notice. Is there a setting that would give the option to email it also? Thanks.
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Posting a credit to Tenant with no charges showing
I'm new at doing this. I know how to post a credit if there are charges showing. I want to post a credit to a tenant that has no charges showing. I have tried checking the box for future charges entered the amount and clicked on ok. The pop up says I must enter a payment type. should I wait until charges are assessed…
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Rate Increases For Prepaid Tenants
Hi, I wanted to know how you handle a rate increase on a tenant that has prepaid?
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Image Insert Forms
We email birthday greetings. I made a custom form with a Happy Birthday Graphic and also our logo. It isn't working properly and I don't remember details of set up. Both of my images have a gray "watermark" that says something about photobucket. At this point I am considering just changing my greeting to text. Any…
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Lead to Lease-Current Tenant
In Lead to Lease Lookup Existing a current tenant isn't showing up. Spelled correctly. Tried searching by first name also. What would cause that? I emailed support yesterday but haven't heard from them.
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Auction Process in Sitelink - Taking Past Due Schedule to Fruition.
I am having a few issues. Sitelink Support has not been able to answer these questions - mostly because I don't think they understood what I was getting at. * I am trying to figure out the auction process. I watched one training video, since I cant find any others and there is no search function in the Forum for just the…
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Online Auction
Just wondering when doing a online auction how many pictures do you try to show for each unit? I normally like to take detailed pictures trying to show everything that I can see from the door way. I use a zoom camera and try to get pictures of what is in the back of the unit as well. Kinda thinking that if you show too…