How many Storage Operators call a tenant when they are late?
We implemented the E-mail option when we joined Site Link. On move in,
we explain (as nice and detailed as possible) to the customer "We do not
call when you become late or even in Auction status, we will email you
daily until I get a response. We are not responsible for reminding you
to make your payment, thus you need to supply us with an email address and we can send an invoice X amount of days prior to due date.
If they don't have one, I will mail late notices as needed. Most of our
tenants prefer not to be called, so this is a win win for our facility.