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How to open more than one screen/window at a time in Site Link (2 separate accounts open same time)?
If I'm typing an important note in one account and suddenly a separate tenant comes in office to pay, I am unable to minimize the account window I am typing the important note in and then open the account window of the tenant who has come to pay, at the same time. I have to close the window I'm taking down the important…
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Trouble with Gmail
Good Morning, we are having issues with e-sign and gmail addresses. The tenants are not receiving the lease or other documents via email. We are on SMTP... Any suggestions? Anyone else having this issue?
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Changing a Move Out Date Once Processed
I was processing a move out for a tenant that never moved her stuff in. I wanted to move her out prior to the contract date 4/8 and refund her the $ but was only offered 4/8 as a move out date. Long story short, the move out was processed and I did not have an option to refund her. Anyone know how to fix it??
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How to find total of Autopay and ACH tenants
Other than sorting and manually counting our tenants who are on auto-pay or ACH payments is there an automatic way to arrive at these totals and thereby determine who is not on either? During this stay-at-home directive in Florida we are increasing our call campaign to get more tenants signed up. Thanks and Stay Safe!
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Sitelink Chart of Accounts Level
Good morning all, Is there a way to get more sub account levels in the sitelink chart of accounts ? My client has upto 4 levels of sub accounts setup in Quickbooks.
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Autopay
Before we had to switch over to these new card readers we used to scan the card and after it went through it would pop up do you wish to set up auto pay with this card is there a way to do this with the new system?
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taking a check
So I took a payment from a customer in the form of a check, his was behind on his payments, took thew lock of if his unit and let him have access to it. The check bounced and now his unit locked up again so he doesn't have access. This is the first time to my knowledge that this customer has given us a bad check and we are…
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Are tenants moving out due to the Pandemic?
I am curious. Has anyone experienced an increase in move outs due to the situation that we have all found ourselves in as a result of the Corona Virus?
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Tenant giving out code
Today a tenant who recently moved into the coded entry area of our facility gave out his code to someone who was coming to meet him to purchase an item he had in storage. This now means that someone who is not a tenant and has no further business being on the property has access!!! To me this is now jeopardizing the…
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Selling locks and keys.
Good Day Everyone, Hope everyone is doing well and healthy during this time. My question to you all is, how does your company handle locks and keys? And if you require the customer to purchase a lock and keys, how do you implement that within Sitelink? Thanks!
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Card Payment Expired Card warning
Card expires 7/2020. The Processing Failure Report lists it as expired. I am going to call to see if they have a new card. Any other suggestions?
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Setting up all tenant email
How do I set up an email being sent to all tenants?
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Switching locations
Can you switch locations without logging out (L001) and then logging back in (L002)?
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Signing off!
Hello, self-storage friends! This week marks the end of my 3+ years in marketing with storEDGE / Storable. The Storable Support team will be taking over management of this forum after my departure. In the meantime, if you have any questions, feel free to email support@sitelink.com or reach out to your account rep. Happy…
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SiteLink eSign - how to make mobile-friendly e-document?
I am a web developer and I'm currently trying to help someone to design their contract for your eSign document. But I'm having a hard time making it look good on a mobile device. So some help from your dev team will be appreciated? Here's the steps that I've taken so far: * I see that your Lease #1 form supports HTML…
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SITELINK ESIGN
This is the epad that we purchased for the esign in Sitlink. It is not working any suggestions? Or a brand that does work?
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Late Fee Threshold
Is there a way to cap late fees given out based on security level? Ex: All employees under Site Manager level can only waive up to $50 of late fees per month, after they hit their monthly limit they are unable to waive additional fees.) Thanks!
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Service Required Report
Is there a specific report identifying units that are classified as "Service Required"?
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COLLECTION CALLS
WITH EVERYTHING GOING ON ARE PEOPLE CALLING CUSTOMERS FOR PAYMENTS, I HEARD PEOPLE DONT NEED TO MAKE MORTGAGE OR UTILITY PAYMENTS HOW ABOUT RENTALS JUST WONDERING WHAT OTHER PEOPLE ARE DOING OR THINKING
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How to Batch tenants
When going to this new site I have a couple tenants that had 2 units that now are separated I need to know how to batch them so I can do one payment instead of 2 separate Help please
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CREDIT CARDS
IF SOMEONE PAYS AND IT GOES THRU THEN LATER REJECTED. WILL THEY LET YOU KNOW HOW DO YOU FIND OUT DO YOU GO TO VERTUAL TERMINAL WEBSITE IF YES HOW OFTEN
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Covid-19 Full Site Lockout, Urgent help needed.
The New Zealand Government has not given the go ahead during stage 4 lockdown for facilities to remain open. How do I lock all tenants out in one go?
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Sitelink Version History
Is it just me, or has the Sitelink version history web page stopped being updated? Whenever they plan an update, I like to see what is changing and try to get ahead of questions my co-workers will have. Sitelink still refers to the page in their update notices, but nothing seems updated since 2019. -edit- I see if I click…
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"Letters" feature
Do you use the "Letters" feature to do marketing emails to current/past tenants?
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College Kids and Virus
We are a college town and have been getting calls all morning for units ASAP. Anyone else getting hit with this "blessing?"
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Tenant's Key in File
I remember reading I thought someone where can't locate it about if a tenant wants to keep a key in file. I know it poses a liability however if tenant signs an agreement stating the facility/employees, etc are not liable. Does anyone have thoughts on this subject. This particular tenant is forever losing all three keys…
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How to turn off all 4 late fees in Sitelink
Can anyone kindly tell how to turn off the late fees for our tenant in Corporate Link. Due to Covid19 we want to stop the late fees until things gets normal. Everyone stay safe :)
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After hours calls
Looking for a company that handles after hour calls. DO NOT want anyone that will be out sourcing to another country. Any suggestions? Please mesg me or email to manager@whiskeyroadstorage.com
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Anniversary Date keyword?
Looking for an "anniversary date" keyword to insert into a form but can't (or overlooked) one. Closest is TenantMoveInDate, but that adds the year. Only want day and month. Thanks.
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Past Due Balances report
Afternoon all, does anyone know of a way to pull the Past Due Balances report or possible a report that's pretty identical that lets you select the date to pull it? Most reports you can set what you want it for. My DM forgot to pull the Past Due Balance report for a site at the EOM and needs to pull it but it only allows…