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Online Move-In's for Vehicles
We're wanting to implement online rentals, but not sure how this would work. On our rental agreements for boat/rv/vehicles we include what is being stored. (Vin #, License Plate, Make/Model etc.) We enter this information in the contents section of Sitelink. How could we make that work with online rentals?
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AUCTION MONIES
HOW DO WE DEAL WITH MONEY WE COLLECT FROM AUCTIONS AS FAR AS PUTTING IT TOWARD BAD DEBT?
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MyHub Reminders
Is it just me, or are certain items under the Reminders in MyHub unavailable for viewing?
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Transfer to different storage space
I have been working on forms for eSign. Do you complete a new Rental Agreement in the case of transfer? Populate the form with figures from the transfer? Is there a way to do a transfer from Lead to Lease? Thanks
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Would Anyone in Colorado Springs/Denver be open to mentoring a new store manager?
I have a new client in that area who would like to have their new store manager shadow an experienced SiteLink user for a few days or a week or two. Would anyone be open to such a thing?
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email receipt
I know there is a way to set up on auto pay when a tenants card is ran that if w have their email it will pop up do you want to email receipt. Is there a way to do this when a customer just calls and pays? It isn't too big of a deal but I always have to exit out and go back to the tenants account to send and email. I would…
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collections during and after covid-19
hi my name is Steve Guess, i own two facilities in the Turks and Caicos islands. we are presently under a complete 21 day lock down. i am curious what the industry is going to do regarding collections during the next few months considering the current events. i am about to write my tenants a letter explaining company…
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old leases
where do I go to find old downloaded leases
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Combine units/parking to one tenant
I can't seem to add units or spaces to a tenant. everything (name, address, phone number) is the same but it won't put them together for 1 charge. any idea how to fix this? TIA!
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Certification
Eric_Lewis I took the My Hub course in January. I don't see my certicication. Can you help? Thanks
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Credit cards being continually declined - Solutions gladly accepted
At our two locations in Florida we have 30 to 40 tenants (out of 1200) whose credit cards are routinely rejected every time they are run on auto pay. They are not responsive to calls, emails, or texts. Has anyone solved this problem? Do we make them cash or check customer only? Thanks.
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Daily Close
On the Daily Close report - I entered a check for payment. Payment is reflected correctly in tenants account. On the Daily Deposit (close) it lists the check amount under the column for LEDGER but not on the column for RECEIPTS. Any ideas what caused this?
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waive late fees
how do i waive all late fees for all of my tenants for the next two months
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Invoicing for pre-pay
We have a discount set up in SiteLink that if a customer pays 12 months in advance they get the 13th month free. The problem I have is this: we try to set ourselves reminders to go in after that payment has been made and set them for a 30 days in advance invoice when it is due again, just as a courtesy. However, to do that…
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How to open more than one screen/window at a time in Site Link (2 separate accounts open same time)?
If I'm typing an important note in one account and suddenly a separate tenant comes in office to pay, I am unable to minimize the account window I am typing the important note in and then open the account window of the tenant who has come to pay, at the same time. I have to close the window I'm taking down the important…
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Trouble with Gmail
Good Morning, we are having issues with e-sign and gmail addresses. The tenants are not receiving the lease or other documents via email. We are on SMTP... Any suggestions? Anyone else having this issue?
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Changing a Move Out Date Once Processed
I was processing a move out for a tenant that never moved her stuff in. I wanted to move her out prior to the contract date 4/8 and refund her the $ but was only offered 4/8 as a move out date. Long story short, the move out was processed and I did not have an option to refund her. Anyone know how to fix it??
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How to find total of Autopay and ACH tenants
Other than sorting and manually counting our tenants who are on auto-pay or ACH payments is there an automatic way to arrive at these totals and thereby determine who is not on either? During this stay-at-home directive in Florida we are increasing our call campaign to get more tenants signed up. Thanks and Stay Safe!
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Sitelink Chart of Accounts Level
Good morning all, Is there a way to get more sub account levels in the sitelink chart of accounts ? My client has upto 4 levels of sub accounts setup in Quickbooks.
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Autopay
Before we had to switch over to these new card readers we used to scan the card and after it went through it would pop up do you wish to set up auto pay with this card is there a way to do this with the new system?
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taking a check
So I took a payment from a customer in the form of a check, his was behind on his payments, took thew lock of if his unit and let him have access to it. The check bounced and now his unit locked up again so he doesn't have access. This is the first time to my knowledge that this customer has given us a bad check and we are…
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Are tenants moving out due to the Pandemic?
I am curious. Has anyone experienced an increase in move outs due to the situation that we have all found ourselves in as a result of the Corona Virus?
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Tenant giving out code
Today a tenant who recently moved into the coded entry area of our facility gave out his code to someone who was coming to meet him to purchase an item he had in storage. This now means that someone who is not a tenant and has no further business being on the property has access!!! To me this is now jeopardizing the…
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Selling locks and keys.
Good Day Everyone, Hope everyone is doing well and healthy during this time. My question to you all is, how does your company handle locks and keys? And if you require the customer to purchase a lock and keys, how do you implement that within Sitelink? Thanks!
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Card Payment Expired Card warning
Card expires 7/2020. The Processing Failure Report lists it as expired. I am going to call to see if they have a new card. Any other suggestions?
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Setting up all tenant email
How do I set up an email being sent to all tenants?
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Switching locations
Can you switch locations without logging out (L001) and then logging back in (L002)?
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Signing off!
Hello, self-storage friends! This week marks the end of my 3+ years in marketing with storEDGE / Storable. The Storable Support team will be taking over management of this forum after my departure. In the meantime, if you have any questions, feel free to email support@sitelink.com or reach out to your account rep. Happy…
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SiteLink eSign - how to make mobile-friendly e-document?
I am a web developer and I'm currently trying to help someone to design their contract for your eSign document. But I'm having a hard time making it look good on a mobile device. So some help from your dev team will be appreciated? Here's the steps that I've taken so far: * I see that your Lease #1 form supports HTML…
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SITELINK ESIGN
This is the epad that we purchased for the esign in Sitlink. It is not working any suggestions? Or a brand that does work?